{"id":16867,"date":"2024-07-23T02:00:34","date_gmt":"2024-07-22T20:30:34","guid":{"rendered":"https:\/\/www.saasworthy.com\/blog\/?p=16867"},"modified":"2024-07-23T11:04:18","modified_gmt":"2024-07-23T05:34:18","slug":"best-call-center-workforce-management-software","status":"publish","type":"post","link":"https:\/\/dev.saasworthy.com\/blog\/best-call-center-workforce-management-software","title":{"rendered":"10 Best Call Center Workforce Management (WFM) Software in 2024"},"content":{"rendered":"<p>Call center workforce management (WFM) software is crucial for optimizing staff efficiency, forecasting demand, and ensuring exceptional customer experiences. If you&#8217;re looking for the best <strong>call center workforce management (WFM) software<\/strong> in 2024, you&#8217;ve come to the right place. We&#8217;ve scoured the market and compiled a list of the top 10 contenders, each offering unique strengths and capabilities to help you optimize staffing, improve agent performance, and deliver exceptional customer experiences.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_17 counter-hierarchy counter-decimal ez-toc-grey\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class=\"ez-toc-list ez-toc-list-level-1\"><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/dev.saasworthy.com\/blog\/best-call-center-workforce-management-software\/#Top_Call_Center_Workforce_Management\" title=\"Top Call Center Workforce Management\">Top Call Center Workforce Management<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/dev.saasworthy.com\/blog\/best-call-center-workforce-management-software\/#Five9\" title=\"Five9\">Five9<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/dev.saasworthy.com\/blog\/best-call-center-workforce-management-software\/#i\" title=\"\u00a0\">\u00a0<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/dev.saasworthy.com\/blog\/best-call-center-workforce-management-software\/#NICE_CXone\" title=\"NICE CXone\u00a0\">NICE CXone\u00a0<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/dev.saasworthy.com\/blog\/best-call-center-workforce-management-software\/#Talkdesk\" title=\"Talkdesk\u00a0\">Talkdesk\u00a0<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/dev.saasworthy.com\/blog\/best-call-center-workforce-management-software\/#Genesys_Cloud\" title=\"Genesys Cloud\u00a0\">Genesys Cloud\u00a0<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/dev.saasworthy.com\/blog\/best-call-center-workforce-management-software\/#Verint_Workforce_Engagement\" title=\"Verint Workforce Engagement\u00a0\">Verint Workforce Engagement\u00a0<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/dev.saasworthy.com\/blog\/best-call-center-workforce-management-software\/#Calabrio_ONE\" title=\"Calabrio ONE\u00a0\">Calabrio ONE\u00a0<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/dev.saasworthy.com\/blog\/best-call-center-workforce-management-software\/#8%C3%978_Contact_Center\" title=\"8&#215;8 Contact Center\u00a0\">8&#215;8 Contact Center\u00a0<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/dev.saasworthy.com\/blog\/best-call-center-workforce-management-software\/#UJET\" title=\"UJET\u00a0\">UJET\u00a0<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/dev.saasworthy.com\/blog\/best-call-center-workforce-management-software\/#Authority_Software\" title=\"Authority Software\u00a0\">Authority Software\u00a0<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/dev.saasworthy.com\/blog\/best-call-center-workforce-management-software\/#InContact\" title=\"InContact\u00a0\">InContact\u00a0<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/dev.saasworthy.com\/blog\/best-call-center-workforce-management-software\/#FAQs\" title=\"FAQs\">FAQs<\/a><ul class=\"ez-toc-list-level-3\"><li class=\"ez-toc-heading-level-3\"><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/dev.saasworthy.com\/blog\/best-call-center-workforce-management-software\/#Is_WFM_software_necessary_for_small_call_centers\" title=\"Is WFM software necessary for small call centers?\">Is WFM software necessary for small call centers?<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-3\"><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/dev.saasworthy.com\/blog\/best-call-center-workforce-management-software\/#Whats_the_difference_between_WFM_software_and_a_complete_contact_center_solution\" title=\"What&#8217;s the difference between WFM software and a complete contact center solution?\">What&#8217;s the difference between WFM software and a complete contact center solution?<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-3\"><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/dev.saasworthy.com\/blog\/best-call-center-workforce-management-software\/#Is_cloud-based_WFM_software_better_for_small_call_centers\" title=\"Is cloud-based WFM software better for small call centers?\">Is cloud-based WFM software better for small call centers?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 id=\"top-call-center-workforce-management\"><span class=\"ez-toc-section\" id=\"Top_Call_Center_Workforce_Management\"><\/span>Top Call Center Workforce Management<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<table dir=\"ltr\" border=\"1\" cellspacing=\"0\" cellpadding=\"0\" data-sheets-root=\"1\">\n<colgroup>\n<col width=\"100\" \/>\n<col width=\"100\" \/>\n<col width=\"100\" \/>\n<col width=\"100\" \/><\/colgroup>\n<tbody>\n<tr>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Software Name&quot;}\"><strong>Software Name<\/strong><\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Starting Price (Approx.)&quot;}\"><strong>Starting Price (Approx.)<\/strong><\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;URL&quot;}\"><strong>URL<\/strong><\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Best For&quot;}\"><strong>Best For<\/strong><\/td>\n<\/tr>\n<tr>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Five9&quot;}\">Five9<\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Contact for pricing&quot;}\">Contact for pricing<\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;https:\/\/www.five9.com\/&quot;}\" data-sheets-hyperlink=\"https:\/\/www.five9.com\/\"><a class=\"in-cell-link\" href=\"https:\/\/www.five9.com\/\" target=\"_blank\" rel=\"noopener\">Five9<\/a><\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;AI-powered forecasting &amp; scheduling, large enterprises&quot;}\">\n<div>\n<div>AI-powered forecasting &amp; scheduling, large enterprises<\/div>\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;NICE CXone&quot;}\">NICE CXone<\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Contact for pricing&quot;}\">Contact for pricing<\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;https:\/\/www.nice.com\/engage\/workforce-optimization&quot;}\" data-sheets-hyperlink=\"https:\/\/www.nice.com\/engage\/workforce-optimization\"><a class=\"in-cell-link\" href=\"https:\/\/www.nice.com\/engage\/workforce-optimization\" target=\"_blank\" rel=\"noopener\">NICE CXone<\/a><\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Personalized agent experiences, actionable insights&quot;}\">\n<div>\n<div>Personalized agent experiences, actionable insights<\/div>\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Talkdesk&quot;}\">Talkdesk<\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;$75\/user\/month&quot;}\">$75\/user\/month<\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;https:\/\/www.talkdesk.com\/&quot;}\" data-sheets-hyperlink=\"https:\/\/www.talkdesk.com\/\"><a class=\"in-cell-link\" href=\"https:\/\/www.talkdesk.com\/\" target=\"_blank\" rel=\"noopener\">Talkdesk<\/a><\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;User-friendly interface, customizable WFM&quot;}\">\n<div>\n<div>User-friendly interface, customizable WFM<\/div>\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Genesys Cloud&quot;}\">Genesys Cloud<\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Contact for pricing&quot;}\">Contact for pricing<\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;https:\/\/www.genesys.com\/&quot;}\" data-sheets-hyperlink=\"https:\/\/www.genesys.com\/\"><a class=\"in-cell-link\" href=\"https:\/\/www.genesys.com\/\" target=\"_blank\" rel=\"noopener\">Genesys Cloud<\/a><\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Large enterprises with complex needs, unified interface&quot;}\">\n<div>\n<div>Large enterprises with complex needs, unified interface<\/div>\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Verint Workforce Engagement&quot;}\">Verint Workforce Engagement<\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Contact for pricing&quot;}\">Contact for pricing<\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;https:\/\/www.verint.com\/&quot;}\" data-sheets-hyperlink=\"https:\/\/www.verint.com\/\"><a class=\"in-cell-link\" href=\"https:\/\/www.verint.com\/\" target=\"_blank\" rel=\"noopener\">Verint Workforce Engagement<\/a><\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;In-depth analytics &amp; reporting&quot;}\">\n<div>\n<div>In-depth analytics &amp; reporting<\/div>\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Calabrio ONE&quot;}\">Calabrio ONE<\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Contact for pricing&quot;}\">Contact for pricing<\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;https:\/\/www.calabrio.com\/&quot;}\" data-sheets-hyperlink=\"https:\/\/www.calabrio.com\/\"><a class=\"in-cell-link\" href=\"https:\/\/www.calabrio.com\/\" target=\"_blank\" rel=\"noopener\">Calabrio ONE<\/a><\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Holistic view of agent performance &amp; customer interactions&quot;}\">\n<div>\n<div>Holistic view of agent performance &amp; customer interactions<\/div>\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;8x8 Contact Center&quot;}\">8&#215;8 Contact Center<\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;$25\/user\/month&quot;}\">$25\/user\/month<\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;https:\/\/www.8x8.com\/&quot;}\" data-sheets-hyperlink=\"https:\/\/www.8x8.com\/\"><a class=\"in-cell-link\" href=\"https:\/\/www.8x8.com\/\" target=\"_blank\" rel=\"noopener\">8&#215;8 Contact Center<\/a><\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;All-in-one communication solution with built-in WFM&quot;}\">\n<div>\n<div>All-in-one communication solution with built-in WFM<\/div>\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;UJET&quot;}\">UJET<\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Contact for pricing&quot;}\">Contact for pricing<\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;https:\/\/www.ujet.cx\/&quot;}\" data-sheets-hyperlink=\"https:\/\/www.ujet.cx\/\"><a class=\"in-cell-link\" href=\"https:\/\/www.ujet.cx\/\" target=\"_blank\" rel=\"noopener\">UJET<\/a><\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Agent empowerment, real-time coaching &amp; performance insights&quot;}\">\n<div>\n<div>Agent empowerment, real-time coaching &amp; performance insights<\/div>\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Authority Software&quot;}\">Authority Software<\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Contact for pricing&quot;}\">Contact for pricing<\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;https:\/\/www.authoritysoftware.com\/&quot;}\" data-sheets-hyperlink=\"https:\/\/www.authoritysoftware.com\/\"><a class=\"in-cell-link\" href=\"https:\/\/www.authoritysoftware.com\/\" target=\"_blank\" rel=\"noopener\">\u00a0Authority Software<\/a><\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Flexible WFM, adaptable &amp; user-friendly interface&quot;}\">\n<div>\n<div>Flexible WFM, adaptable &amp; user-friendly interface<\/div>\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;InContact (NICE inContact)&quot;}\">InContact (NICE inContact)<\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Contact for pricing&quot;}\">Contact for pricing<\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;[invalid URL removed]&quot;}\"><a href=\"https:\/\/login.incontact.com\/inContact\/Login.aspx?message=Login+failed.+Check+your+username+and+password\">Incontact<\/a><\/td>\n<td data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Scalability, customizable reporting, omnichannel interactions&quot;}\">\n<div>\n<div>Scalability, customizable reporting, omnichannel interactions<\/div>\n<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 id=\"five9\" data-sourcepos=\"3:1-3:29\"><span class=\"ez-toc-section\" id=\"Five9\"><\/span><strong>Five9<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h2 id=\"\" data-sourcepos=\"3:1-3:29\"><span class=\"ez-toc-section\" id=\"i\"><\/span><strong><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-16882 size-full\" src=\"https:\/\/images.saasworthy.com\/blog_latest\/wp-content\/uploads\/2024\/07\/q1-1.jpg\" alt=\"\" width=\"800\" height=\"433\" srcset=\"https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q1-1.jpg 800w, https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q1-1-400x217.jpg 400w, https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q1-1-139x75.jpg 139w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\u00a0<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p data-sourcepos=\"5:1-5:30\"><a href=\"https:\/\/www.saasworthy.com\/product\/five9\">Five9<\/a> is a cloud-based contact center software solution that provides a comprehensive suite of tools for customer experience management, including workforce management.<\/p>\n<p data-sourcepos=\"7:1-7:22\"><strong>Standout Features:<\/strong><\/p>\n<ul data-sourcepos=\"9:1-9:24\">\n<li data-sourcepos=\"9:1-9:24\">AI-powered forecasting and scheduling<\/li>\n<li data-sourcepos=\"10:1-10:32\">Real-time adherence monitoring<\/li>\n<li data-sourcepos=\"11:1-11:37\">Intelligent automation capabilities<\/li>\n<li data-sourcepos=\"12:1-13:0\">Skills-based routing<\/li>\n<\/ul>\n<p data-sourcepos=\"14:1-14:9\"><strong>Pros:<\/strong><\/p>\n<ul data-sourcepos=\"16:1-17:1\">\n<li data-sourcepos=\"16:1-16:25\">Robust WFM capabilities<\/li>\n<li data-sourcepos=\"17:1-17:1\">Scalable platform suitable for large enterprises<\/li>\n<li data-sourcepos=\"18:1-19:0\">Strong focus on automation and AI<\/li>\n<\/ul>\n<p data-sourcepos=\"20:1-20:9\"><strong>Cons:<\/strong><\/p>\n<ul data-sourcepos=\"22:1-23:28\">\n<li data-sourcepos=\"22:1-22:39\">Can be complex for smaller businesses<\/li>\n<li data-sourcepos=\"23:1-23:28\">Pricing may be higher than some competitors<\/li>\n<\/ul>\n<h2 id=\"nice-cxone\" data-sourcepos=\"25:1-25:34\"><span class=\"ez-toc-section\" id=\"NICE_CXone\"><\/span><strong>NICE CXone\u00a0<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-16883 size-full\" src=\"https:\/\/images.saasworthy.com\/blog_latest\/wp-content\/uploads\/2024\/07\/q2-1.jpg\" alt=\"\" width=\"800\" height=\"433\" srcset=\"https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q2-1.jpg 800w, https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q2-1-400x217.jpg 400w, https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q2-1-139x75.jpg 139w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p data-sourcepos=\"27:1-27:168\"><a href=\"https:\/\/www.saasworthy.com\/product\/nice-incontact-cxone\">NICE CXone<\/a> is a unified cloud platform that combines omnichannel routing, analytics, workforce optimization, and automation to deliver exceptional customer experiences.<\/p>\n<p data-sourcepos=\"29:1-29:22\"><strong>Standout Features:<\/strong><\/p>\n<ul data-sourcepos=\"31:1-35:0\">\n<li data-sourcepos=\"31:1-31:57\">Comprehensive suite of WFM and quality management tools<\/li>\n<li data-sourcepos=\"32:1-32:32\">Personalized agent experiences<\/li>\n<li data-sourcepos=\"33:1-33:35\">Actionable insights and analytics<\/li>\n<li data-sourcepos=\"34:1-35:0\">Omnichannel interaction handling<\/li>\n<\/ul>\n<p data-sourcepos=\"36:1-36:9\"><strong>Pros:<\/strong><\/p>\n<ul data-sourcepos=\"38:1-41:0\">\n<li data-sourcepos=\"38:1-38:25\">Broad range of features<\/li>\n<li data-sourcepos=\"39:1-39:54\">Strong focus on personalization and agent experience<\/li>\n<li data-sourcepos=\"40:1-41:0\">Powerful analytics capabilities<\/li>\n<\/ul>\n<p data-sourcepos=\"42:1-42:9\"><strong>Cons:<\/strong><\/p>\n<ul data-sourcepos=\"44:1-46:0\">\n<li data-sourcepos=\"44:1-44:40\">Can be complex to set up and configure<\/li>\n<li data-sourcepos=\"45:1-46:0\">Pricing may be a barrier for smaller businesses<\/li>\n<\/ul>\n<h2 id=\"talkdesk\" data-sourcepos=\"47:1-47:32\"><span class=\"ez-toc-section\" id=\"Talkdesk\"><\/span><strong>Talkdesk\u00a0<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-16885 size-full\" src=\"https:\/\/images.saasworthy.com\/blog_latest\/wp-content\/uploads\/2024\/07\/q3-1.jpg\" alt=\"\" width=\"800\" height=\"433\" srcset=\"https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q3-1.jpg 800w, https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q3-1-400x217.jpg 400w, https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q3-1-139x75.jpg 139w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p data-sourcepos=\"49:1-49:163\"><a href=\"https:\/\/www.saasworthy.com\/product\/talkdesk\">Talkdesk<\/a> is a cloud-based contact center platform that offers a wide range of features, including WFM, to help businesses deliver exceptional customer experiences.<\/p>\n<p data-sourcepos=\"51:1-51:22\"><strong>Standout Features:<\/strong><\/p>\n<ul data-sourcepos=\"53:1-57:0\">\n<li data-sourcepos=\"53:1-53:25\">User-friendly interface<\/li>\n<li data-sourcepos=\"54:1-54:24\">Customizable workflows<\/li>\n<li data-sourcepos=\"55:1-55:25\">Omnichannel forecasting<\/li>\n<li data-sourcepos=\"56:1-57:0\">Gamification for agent engagement<\/li>\n<\/ul>\n<p data-sourcepos=\"58:1-58:9\"><strong>Pros:<\/strong><\/p>\n<ul data-sourcepos=\"60:1-63:0\">\n<li data-sourcepos=\"60:1-60:27\">Intuitive and easy to use<\/li>\n<li data-sourcepos=\"61:1-61:21\">Highly customizable<\/li>\n<li data-sourcepos=\"62:1-63:0\">Strong focus on agent engagement<\/li>\n<\/ul>\n<p data-sourcepos=\"64:1-64:9\"><strong>Cons:<\/strong><\/p>\n<ul data-sourcepos=\"66:1-68:0\">\n<li data-sourcepos=\"66:1-66:68\">Some features may be limited compared to more comprehensive suites<\/li>\n<li data-sourcepos=\"67:1-68:0\">Pricing can increase with additional features and users<\/li>\n<\/ul>\n<h2 id=\"genesys-cloud\" data-sourcepos=\"69:1-69:37\"><span class=\"ez-toc-section\" id=\"Genesys_Cloud\"><\/span><strong>Genesys Cloud\u00a0<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-16886 size-full\" src=\"https:\/\/images.saasworthy.com\/blog_latest\/wp-content\/uploads\/2024\/07\/q4-1.jpg\" alt=\"\" width=\"800\" height=\"433\" srcset=\"https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q4-1.jpg 800w, https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q4-1-400x217.jpg 400w, https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q4-1-139x75.jpg 139w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p data-sourcepos=\"71:1-71:170\"><a href=\"https:\/\/www.saasworthy.com\/product\/genesys-pureconnect\">Genesys Cloud<\/a> is an all-in-one contact center solution that includes omnichannel routing, workforce engagement management, self-service, and artificial intelligence (AI).<\/p>\n<p data-sourcepos=\"73:1-73:22\"><strong>Standout Features:<\/strong><\/p>\n<ul data-sourcepos=\"75:1-79:0\">\n<li data-sourcepos=\"75:1-75:41\">Scalable platform for large enterprises<\/li>\n<li data-sourcepos=\"76:1-76:56\">Unified interface for various contact center functions<\/li>\n<li data-sourcepos=\"77:1-77:37\">Advanced forecasting and scheduling<\/li>\n<li data-sourcepos=\"78:1-79:0\">Extensive reporting and analytics<\/li>\n<\/ul>\n<p data-sourcepos=\"80:1-80:9\"><strong>Pros:<\/strong><\/p>\n<ul data-sourcepos=\"82:1-85:0\">\n<li data-sourcepos=\"82:1-82:24\">Wide range of features<\/li>\n<li data-sourcepos=\"83:1-83:40\">Highly scalable for growing businesses<\/li>\n<li data-sourcepos=\"84:1-85:0\">Strong emphasis on analytics and reporting<\/li>\n<\/ul>\n<p data-sourcepos=\"86:1-86:9\"><strong>Cons:<\/strong><\/p>\n<ul data-sourcepos=\"88:1-90:0\">\n<li data-sourcepos=\"88:1-88:39\">It can be overwhelming for smaller teams<\/li>\n<li data-sourcepos=\"89:1-90:0\">Initial setup may require technical expertise<\/li>\n<\/ul>\n<h2 id=\"verint-workforce-engagement\" data-sourcepos=\"91:1-91:51\"><span class=\"ez-toc-section\" id=\"Verint_Workforce_Engagement\"><\/span><strong>Verint Workforce Engagement\u00a0<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-16887 size-full\" src=\"https:\/\/images.saasworthy.com\/blog_latest\/wp-content\/uploads\/2024\/07\/q5.jpg\" alt=\"\" width=\"800\" height=\"433\" srcset=\"https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q5.jpg 800w, https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q5-400x217.jpg 400w, https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q5-139x75.jpg 139w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p data-sourcepos=\"93:1-93:27\"><a href=\"https:\/\/www.saasworthy.com\/product\/verint-speech-analytics\">Verint Workforce Engagement<\/a> is a comprehensive suite of solutions designed to help organizations optimize their workforce performance, including WFM, quality management, and performance management.<\/p>\n<p data-sourcepos=\"95:1-95:22\"><strong>Standout Features:<\/strong><\/p>\n<ul data-sourcepos=\"97:1-101:0\">\n<li data-sourcepos=\"97:1-97:29\">Advanced forecasting models<\/li>\n<li data-sourcepos=\"98:1-98:32\">Real-time adherence monitoring<\/li>\n<li data-sourcepos=\"99:1-99:34\">In-depth reporting and analytics<\/li>\n<li data-sourcepos=\"100:1-101:0\">Comprehensive performance management tools<\/li>\n<\/ul>\n<p data-sourcepos=\"102:1-102:9\"><strong>Pros:<\/strong><\/p>\n<ul data-sourcepos=\"104:1-107:0\">\n<li data-sourcepos=\"104:1-104:39\">Mature and comprehensive WFM solution<\/li>\n<li data-sourcepos=\"105:1-105:44\">Strong emphasis on analytics and reporting<\/li>\n<li data-sourcepos=\"106:1-107:0\">Suitable for large enterprises with complex needs<\/li>\n<\/ul>\n<p data-sourcepos=\"108:1-108:9\"><strong>Cons:<\/strong><\/p>\n<ul data-sourcepos=\"110:1-112:0\">\n<li data-sourcepos=\"110:1-110:39\">Can be complex for smaller businesses<\/li>\n<li data-sourcepos=\"111:1-112:0\">Pricing may be higher than some competitors<\/li>\n<\/ul>\n<h2 id=\"calabrio-one\" data-sourcepos=\"4:1-4:36\"><span class=\"ez-toc-section\" id=\"Calabrio_ONE\"><\/span><strong>Calabrio ONE\u00a0<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-16888 size-full\" src=\"https:\/\/images.saasworthy.com\/blog_latest\/wp-content\/uploads\/2024\/07\/q6-1.jpg\" alt=\"\" width=\"800\" height=\"433\" srcset=\"https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q6-1.jpg 800w, https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q6-1-400x217.jpg 400w, https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q6-1-139x75.jpg 139w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p data-sourcepos=\"6:1-6:12\"><a href=\"https:\/\/www.saasworthy.com\/product\/calabrio-one\">Calabrio ONE<\/a> is a unified workforce optimization (WFO) suite that includes quality management, analytics, workforce management, and recording capabilities. It helps organizations gain a comprehensive understanding of agent performance and customer interactions.<\/p>\n<p data-sourcepos=\"8:1-8:22\"><strong>Standout Features:<\/strong><\/p>\n<ul data-sourcepos=\"10:1-12:29\">\n<li data-sourcepos=\"10:1-10:44\">Unified platform for various WFO functions<\/li>\n<li data-sourcepos=\"11:1-11:45\">Robust analytics and reporting capabilities<\/li>\n<li data-sourcepos=\"12:1-12:29\">Advanced quality management tools<\/li>\n<li data-sourcepos=\"13:1-14:0\">Integration with various contact center technologies<\/li>\n<\/ul>\n<p data-sourcepos=\"15:1-15:9\"><strong>Pros:<\/strong><\/p>\n<ul data-sourcepos=\"17:1-19:1\">\n<li data-sourcepos=\"17:1-17:34\">Comprehensive suite of WFO tools<\/li>\n<li data-sourcepos=\"18:1-18:52\">Powerful analytics for data-driven decision-making<\/li>\n<li data-sourcepos=\"19:1-19:1\">Seamless integration with other contact center systems<\/li>\n<\/ul>\n<p data-sourcepos=\"21:1-21:9\"><strong>Cons:<\/strong><\/p>\n<ul data-sourcepos=\"23:1-25:0\">\n<li data-sourcepos=\"23:1-23:34\">It can be complex for smaller teams<\/li>\n<li data-sourcepos=\"24:1-25:0\">It may require additional training to utilize all features fully<\/li>\n<\/ul>\n<h2 id=\"88-contact-center\" data-sourcepos=\"26:1-26:42\"><span class=\"ez-toc-section\" id=\"8%C3%978_Contact_Center\"><\/span><strong>8&#215;8 Contact Center\u00a0<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-16889 size-full\" src=\"https:\/\/images.saasworthy.com\/blog_latest\/wp-content\/uploads\/2024\/07\/q7-1.jpg\" alt=\"\" width=\"800\" height=\"433\" srcset=\"https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q7-1.jpg 800w, https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q7-1-400x217.jpg 400w, https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q7-1-139x75.jpg 139w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p data-sourcepos=\"28:1-28:175\"><a href=\"https:\/\/www.saasworthy.com\/product\/8x8\">8&#215;8 Contact Center<\/a> is a cloud-based platform offering an integrated suite of communication and collaboration tools, including telephony, video, chat, and workforce management.<\/p>\n<p data-sourcepos=\"30:1-30:22\"><strong>Standout Features:<\/strong><\/p>\n<ul data-sourcepos=\"32:1-36:0\">\n<li data-sourcepos=\"32:1-32:53\">All-in-one communication and collaboration platform<\/li>\n<li data-sourcepos=\"33:1-33:30\">Built-in WFM functionalities<\/li>\n<li data-sourcepos=\"34:1-34:34\">Omnichannel interaction handling<\/li>\n<li data-sourcepos=\"35:1-36:0\">Easy integration with other 8&#215;8 products<\/li>\n<\/ul>\n<p data-sourcepos=\"37:1-37:9\"><strong>Pros:<\/strong><\/p>\n<ul data-sourcepos=\"39:1-39:43\">\n<li data-sourcepos=\"39:1-39:43\">Integrated solution for communication and WFM<\/li>\n<li data-sourcepos=\"40:1-40:34\">Simple and easy-to-use interface<\/li>\n<li data-sourcepos=\"41:1-42:0\">Cost-effective for small and medium-sized businesses<\/li>\n<\/ul>\n<p data-sourcepos=\"43:1-43:9\"><strong>Cons:<\/strong><\/p>\n<ul data-sourcepos=\"45:1-47:0\">\n<li data-sourcepos=\"45:1-45:71\">WFM capabilities may be less advanced compared to dedicated solutions<\/li>\n<li data-sourcepos=\"46:1-47:0\">Scalability may be limited for larger enterprises<\/li>\n<\/ul>\n<h2 id=\"ujet\" data-sourcepos=\"48:1-48:28\"><span class=\"ez-toc-section\" id=\"UJET\"><\/span><strong>UJET\u00a0<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-16890 size-full\" src=\"https:\/\/images.saasworthy.com\/blog_latest\/wp-content\/uploads\/2024\/07\/q8-1.jpg\" alt=\"\" width=\"800\" height=\"433\" srcset=\"https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q8-1.jpg 800w, https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q8-1-400x217.jpg 400w, https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q8-1-139x75.jpg 139w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p data-sourcepos=\"50:1-50:224\"><a href=\"https:\/\/www.saasworthy.com\/product\/ujet\">UJET<\/a> is a cloud-native CCaaS platform that focuses on empowering agents and improving customer experiences. It provides a modern, intuitive interface and a suite of tools designed to enhance agent performance and engagement.<\/p>\n<p data-sourcepos=\"52:1-52:22\"><strong>Standout Features:<\/strong><\/p>\n<ul data-sourcepos=\"54:1-56:28\">\n<li data-sourcepos=\"54:1-54:32\">Modern and intuitive interface<\/li>\n<li data-sourcepos=\"55:1-55:45\">Real-time coaching and performance insights<\/li>\n<li data-sourcepos=\"56:1-56:28\">Focus on agent empowerment and engagement<\/li>\n<li data-sourcepos=\"57:1-58:0\">Seamless integration with CRM and other systems<\/li>\n<\/ul>\n<p data-sourcepos=\"59:1-59:9\"><strong>Pros:<\/strong><\/p>\n<ul data-sourcepos=\"61:1-64:0\">\n<li data-sourcepos=\"61:1-61:36\">User-friendly and modern interface<\/li>\n<li data-sourcepos=\"62:1-62:37\">Strong emphasis on agent experience<\/li>\n<li data-sourcepos=\"63:1-64:0\">Powerful tools for coaching and performance improvement<\/li>\n<\/ul>\n<p data-sourcepos=\"65:1-65:9\"><strong>Cons:<\/strong><\/p>\n<ul data-sourcepos=\"67:1-69:0\">\n<li data-sourcepos=\"67:1-67:62\">May lack some advanced WFM features found in other platforms<\/li>\n<li data-sourcepos=\"68:1-69:0\">Pricing may be higher than some competitors<\/li>\n<\/ul>\n<h2 id=\"authority-software\" data-sourcepos=\"70:1-70:42\"><span class=\"ez-toc-section\" id=\"Authority_Software\"><\/span><strong>Authority Software\u00a0<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-16891 size-full\" src=\"https:\/\/images.saasworthy.com\/blog_latest\/wp-content\/uploads\/2024\/07\/q9-1.jpg\" alt=\"\" width=\"800\" height=\"433\" srcset=\"https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q9-1.jpg 800w, https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q9-1-400x217.jpg 400w, https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q9-1-139x75.jpg 139w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p data-sourcepos=\"72:1-72:217\">Authority Software is a flexible and customizable WFM solution that caters to various industries and contact center sizes. It offers features like skills-based routing, forecasting, and real-time adherence monitoring.<\/p>\n<p data-sourcepos=\"74:1-74:22\"><strong>Standout Features:<\/strong><\/p>\n<ul data-sourcepos=\"76:1-77:22\">\n<li data-sourcepos=\"76:1-76:36\">Flexible and customizable platform<\/li>\n<li data-sourcepos=\"77:1-77:22\">Adaptable to various industries and contact center sizes<\/li>\n<li data-sourcepos=\"78:1-78:54\">Skills-based routing for efficient call distribution<\/li>\n<li data-sourcepos=\"79:1-80:0\">Real-time adherence monitoring<\/li>\n<\/ul>\n<p data-sourcepos=\"81:1-81:9\"><strong>Pros:<\/strong><\/p>\n<ul data-sourcepos=\"83:1-86:0\">\n<li data-sourcepos=\"83:1-83:35\">Highly adaptable and customizable<\/li>\n<li data-sourcepos=\"84:1-84:37\">Easy to use and intuitive interface<\/li>\n<li data-sourcepos=\"85:1-86:0\">Cost-effective for smaller teams<\/li>\n<\/ul>\n<p data-sourcepos=\"87:1-87:9\"><strong>Cons:<\/strong><\/p>\n<ul data-sourcepos=\"89:1-91:0\">\n<li data-sourcepos=\"89:1-89:62\">May lack some advanced features compared to larger platforms<\/li>\n<li data-sourcepos=\"90:1-91:0\">Limited integrations with other systems<\/li>\n<\/ul>\n<h2 id=\"incontact\" data-sourcepos=\"92:1-92:51\"><span class=\"ez-toc-section\" id=\"InContact\"><\/span><strong>InContact\u00a0<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-16892 size-full\" src=\"https:\/\/images.saasworthy.com\/blog_latest\/wp-content\/uploads\/2024\/07\/q11.jpg\" alt=\"\" width=\"800\" height=\"433\" srcset=\"https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q11.jpg 800w, https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q11-400x217.jpg 400w, https:\/\/dev.saasworthy.com\/blog\/wp-content\/uploads\/2024\/07\/q11-139x75.jpg 139w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p data-sourcepos=\"94:1-94:202\"><a href=\"https:\/\/www.saasworthy.com\/product\/nice-incontact-cxone\">InContact<\/a>, now part of NICE, is a robust cloud-based contact center platform with integrated WFM features. It is known for its scalability, customizable reporting, and focus on omnichannel interactions.<\/p>\n<p data-sourcepos=\"96:1-96:5\"><strong>Standout Features:<\/strong><\/p>\n<ul data-sourcepos=\"98:1-102:0\">\n<li data-sourcepos=\"98:1-98:31\">Scalable cloud-based platform<\/li>\n<li data-sourcepos=\"99:1-99:38\">Customizable reporting and analytics<\/li>\n<li data-sourcepos=\"100:1-100:34\">Omnichannel interaction handling<\/li>\n<li data-sourcepos=\"101:1-102:0\">Strong integration with other NICE products<\/li>\n<\/ul>\n<p data-sourcepos=\"103:1-103:9\"><strong>Pros:<\/strong><\/p>\n<ul data-sourcepos=\"105:1-108:0\">\n<li data-sourcepos=\"105:1-105:40\">Highly scalable for growing businesses<\/li>\n<li data-sourcepos=\"106:1-106:37\">Customizable to meet specific needs<\/li>\n<li data-sourcepos=\"107:1-108:0\">Strong focus on omnichannel interactions<\/li>\n<\/ul>\n<p data-sourcepos=\"109:1-109:9\"><strong>Cons:<\/strong><\/p>\n<ul data-sourcepos=\"111:1-113:0\">\n<li data-sourcepos=\"111:1-111:34\">It can be complex for smaller teams<\/li>\n<li data-sourcepos=\"112:1-113:0\">It may require additional training to utilize all features fully<\/li>\n<\/ul>\n<h2 id=\"faqs\"><span class=\"ez-toc-section\" id=\"FAQs\"><\/span>FAQs<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3 id=\"is-wfm-software-necessary-for-small-call-centers\"><span class=\"ez-toc-section\" id=\"Is_WFM_software_necessary_for_small_call_centers\"><\/span><strong>Is WFM software necessary for small call centers?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p data-sourcepos=\"5:1-5:146\">Absolutely! While it might seem like an expense best suited for larger operations, WFM software can be a game-changer even for small call centers. Efficient scheduling and resource allocation can significantly impact customer satisfaction and agent morale, regardless of team size. Plus, there are many affordable and scalable options designed specifically for smaller businesses.<\/p>\n<h3 id=\"whats-the-difference-between-wfm-software-and-a-complete-contact-center-solution\" data-sourcepos=\"5:1-5:146\"><span class=\"ez-toc-section\" id=\"Whats_the_difference_between_WFM_software_and_a_complete_contact_center_solution\"><\/span>What&#8217;s the difference between WFM software and a complete contact center solution?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>WFM software focuses specifically on workforce management tasks like forecasting, scheduling, and performance management. A complete contact center solution, on the other hand, includes a broader range of features like call routing, interactive voice response (IVR), and omnichannel communication tools. Some WFM software providers offer integrated contact center solutions, while others focus solely on workforce management.<\/p>\n<h3 id=\"is-cloud-based-wfm-software-better-for-small-call-centers\"><span class=\"ez-toc-section\" id=\"Is_cloud-based_WFM_software_better_for_small_call_centers\"><\/span>Is cloud-based WFM software better for small call centers?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Cloud-based WFM software can be a great option for small call centers due to its affordability, scalability, and ease of use. It eliminates the need for on-premise hardware and software installations, making it easier and faster to get up and running. Plus, cloud-based solutions often offer flexible pricing models, allowing you to pay only for the features and users you need.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Explore the 10 best call center workforce management (WFM) software in 2024. Find the top solutions to optimize your call center operations and improve employee performance.<\/p>\n","protected":false},"author":21,"featured_media":16893,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"categories":[201],"tags":[],"class_list":{"0":"post-16867","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-top-software"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>10 Best Call Center Workforce Management (WFM) Software in 2024 - SaaSworthy Blog<\/title>\n<meta name=\"description\" content=\"Explore the 10 best call center workforce management (WFM) software in 2024. 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