Having the right contacts and easily accessing any contact information are key to growing your business. Whether you are just a startup, medium-sized organization, or a large enterprise, without a dedicated contact management system, it will be really difficult for you to increase your sales, convert your leads, market your products and services, and grow in terms of profitability. With the tough competition around you, it has become imperative that you manage to capture your customer’s attention for as long as possible.
A contact management software can do wonders for you and help you not only streamline your contact management process but also offer several other features and benefits which will enable you to reach your target audience and business goals successfully.
Table of Contents
What is contact management software?
A contact management software can be described as a platform or a database where you can store and access all your key contact information, such as names, addresses, emails, etc. This software facilitates better and efficient management of your sales and marketing workflow, communication log, follow-up updates, etc.
In short, a contact management software is your one-stop, central repository of all your contact information. With all the contact information in one place, it becomes easier for businesses to track the communication and activities for each of the contacts and use the information to turn leads into sales as well as improve their relationship with existing customers.
Benefits of contact management software
Targeting the wrong audience or missing out on following up with your customers can result in missing sales opportunities. A contact management software will ensure that you remain on track along with providing the below benefits.
- A simple contact management software enables organizations to improve their customer relationships.
- This single, central-platform aids in better collaboration between peers and employees from across the teams.
- A contact management software offers features that help in boosting productivity.
- The software helps in enhancing your customer experience by facilitating smoother and effective interactions.
- By providing various automation features, a contact management software also helps businesses in reducing their expenses.
- Finally, organizations can use this software to gain deep insights on your sales, marketing campaigns, profits, areas of improvement, etc.
Top 5 open-source and free contact management software
If you are still unsure whether or not you should be investing in contact management software, we recommend that you try some of the best free contact management software. This will give you an idea about how this software works in general and will it be useful for you. To make your life easier, we have created this list of top 5 free contact management software to use in 2021. Read on to find out all about these software, their features, benefits, and more!
1. SalesRabbit
SalesRabbit is a cloud-based, all-in-one external sales management tool which helps businesses close their sales deals within no time and in a cost-effective manner. This free contact management app is specifically designed for external sales activities, such as on-field sales, door-to-door sales, outside sales, etc. SalesRabbit offers a wide range of features, all of which help in improving and enhancing your customer relationships. Organizations can benefit a lot with the various automation features that this software provides. SalesRabbit is accessible on desktop as well as mobile devices and is suitable for businesses of all sizes.
Features
- Easy tracking of your leads as it organizes them geographically which works well for outside sales teams.
- Features like leaderboards, in-app messaging, etc., aid in better team management.
- Create digital contracts and forms using contract creator and form builder features. The documents also have the option for e-signatures.
- Create stunning presentations and increase your chances of closing deals by using features like high-quality video player, upload of documents, sketch tools, etc.
- SalesRabbit offers several integration options which allows the sales team to manage all their data more efficiently.
Benefits of SalesRabbit
- SalesRabbit is an easy to use and set up simple content management software.
- The in-app messaging feature helps teams to stay updated on all their day-to-day activities.
Pricing plan
- Team – $25/user/month/billed annually
- Pro – $35/user/month/billed annually
- Enterprise – $59/user/month
2. Odoo CRM
Want to scale your customer relationship management in a seamless manner? Check out Odoo CRM! This free and open-source contact management software offers several features and benefits for sales, marketing, and operations. It is an advanced software which can be used by organizations to perform key contact management tasks, such as gather information received from customers via different channels, schedule activities and team-based actions, enhance sales opportunity, make organization management more efficient, gain insights into how the teams and overall company is performing, etc. With its user-friendly interface, it is really easy to use the software and gain benefits from it.
Features
- Features to easily manage and share customer address books.
- This personal contact management software enables automation of sending personalized emails according to the lead segment.
- It offers an intuitive dashboard which makes it easier for users to have a quick and detailed overview of the various sales and marketing activities.
- The reporting feature of Odoo CRM can be used to gain deeper data insights and share the findings with team members in real-time.
- The software offers features that help in easy logging, tracking, and analyzing of various activities.
Benefits of Odoo CRM
- Odoo CRM facilitates better and enhanced communication by allowing the user to schedule calls and meetings with existing and prospective clients, using different channels like emails, voice calls, online meetings, video calls, etc.
- You can use this free contact management software to create surveys which can be emailed to the customers to gain key feedback.
Pricing plan
- Odoo CRM – $8/month/billed annually
3. Pobuca Connect
Pobuca Connect is a cloud-based contact management software which can be easily accessed by anyone from anywhere. This robust software is a great tool to improve the collaboration and communication between teams as it facilitates easy sharing of business contact information. One of the key USPs of Pobuca Connect is the Pobuca Bot – its artificial intelligence bot. This bot helps in automating various processes, such as importing, calling, updates, etc. It also offers a cleanup phase feature which automatically removes any duplicate contacts, orphans, and missed data.
Features
- With Pobuca Connect, you can easily share your contact or business information with the required teams.
- This free business contacts database comes equipped with reminders to call contacts.
- You will have access to features, such as smart search and filters which will make it easier for you to find the required information.
- You can create custom fields for contacts and also take advantage of the contact history feature.
- Contact lists can be updated on a regular automatic basis.
Benefits of Pobuca Connect
- Pobuca Connect is a fully GDPR-compliant solution so you can be rest assured that your data is in safe hands.
- You can integrate Pobuca Connect with any cloud or business solution, thus, making data transfer easy and quick.
Pricing plan
- Freemium
- Pro – $3/user/monthly/billed annually
- Enterprise – $5/user/monthly/billed annually
4. EspoCRM
EspoCRM is an open-source, free contact management software which provides a single platform for businesses to store, access, and evaluate all their business contacts. This free contact management tool is loaded with various tools and features which enable businesses to identify areas of growth and achieve those goals successfully. It is an amazing software which facilitates better and enhanced customer relationships, internal & external communication, etc. You can also use EspoCRM to analyze data and gain useful insights. This user-friendly contact management software is suitable for small and medium-sized businesses.
Features
- Intuitive and easy-to-use dashboard that allows complete view of all the KPIs at a glance.
- EspoCRM includes BPM and Workflow toolsets which enables businesses to efficiently automate various processes and business operations.
- The reporting and analytics feature allows users to monitor their sales performance.
- The activity stream feature enables users to view all the activities performed for a contact.
- EspoCRM offers top-notch security features, thus ensuring that your customer data is safe and private.
Benefits of EspoCRM
- EspoCRM is a fully customizable software which means that it can be easily customized to suit your business needs.
- This open-source contact management software offers unlimited database size.
Pricing plan
- Quotation-based custom pricing
5. SuiteCRM
SuiteCRM is one of the best open-source contact management software used by millions of people. It is a highly user-friendly platform which offers amazing customizations, extensions, and integrations options. This simple contact management software comes loaded with features which can successfully help businesses to increase their sales, build stronger customer relationships, and boost their profitability. From top-notch marketing automation tools to sales automation tools to lead generation to lead assignment to a robust reporting and analytics tool, you will have access to all these key features and more.
Features
- It offers a centralized platform to store all your customer data.
- You can take advantage of the integration features offered by SuiteCRM to increase your productivity.
- SuiteCRM offers strong customization options, such as creating custom entities and fields, customizing with installable extensions, customizing the layouts, etc.
- This open-source contact management software offers excellent collaboration tools which enables employees from different teams to work in tandem.
- The sales feature allows easy tracking and monitoring of the sales pipeline.
Benefits of SuiteCRM
- One of the key advantages of SuiteCRM is that it is highly customizable and can be easily modified as per your business requirements.
- The sales and marketing automation tools will eliminate the need for unnecessary manual work and instead help businesses to spend their time on more productive tasks.
Pricing plan
- Quotation-based custom pricing
Conclusion
Having a disorganized contact list or losing key contact information can have a huge negative impact on your business. Hence, we highly recommend that you try these free contact management software and experience the positive experience it brings to your business.
You can also check out some of the other business-specific software, such as Project Management Software, Help Desk Software, Workflow Automation Software, etc.
Also read:
• Top 5 CRM Software for Small Businesses in 2021
• What Are the Benefits of Using a Contact Management Software?
