Every company dream of a smooth workflow but to make this dream come true you have to choose the right issue tracking software. An issue tracking software tracks and manages the issues by encompassing resource allocation, task management, and time accounting. The free Issue Tracking Software or bug tracking software makes workflow organized by simplifying the loopholes in the process and resolving customer issues.
However, an issue can be anything from unorganized task tracking to the bug tracking system or even customer inquiries. The most common problem here comes out as bug identification and removal. In simple words, a bug is a defect in the codebase that can deplete the system process in several ways. That is why making sure your data is safe and sound is very essential.
First, let us take a look at what an issue tracking software is and how it can help you in business?
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What is an Issue Tracking Software?
An Issue Tracking Software is a customer service and support software that tracks incoming support cases from start to end. It keeps track of a case’s progress and sends notifications anytime a ticket is updated. This guarantees that service cases are finished on time and that no client requests are forgotten.
Most Issue tracking software or ITS allows you to assign issues to various people in charge, track how they are being handled and how much time they take, ensure compliance with internal workflows, run statistical analysis, and automatically generate tickets based on customer inquiries.
Modern Issue tracking software solutions, in contrast to more traditional issue tracking approaches, assure their customers with accountability and the required controls to guarantee that issues are managed timely, and they are often used with integration with other project development tools.
Top 8 Free Issue Tracking Software
However, starting with paid tracking software might not always come as a budget-friendly option for small businesses. Fret not, we have a list of top 8 Free Issue Tracking Software that can be a right fit for you.
Hubspot Issue tracking software
HubSpot’s Issue Tracking Software features a shared inbox where you can see all of your client concerns in one place and generate reports on all activities as well as ongoing issues. Your team won’t miss a request because the tool automates ticket escalation and issue tracking. Long-term HubSpot CRM facilitates the users with the ability to categorize clients based on their expectations and commit time to potential buyers.
By connecting to the Marketplace to connect HubSpot and you can choose from over 500 integrations, from there you can also choose any service Hub’s tools or other customer service and support features, and combine your issue tracking data with your all-in-one CRM to unify all of your customer data across the workflow.
Key features
- Contact management system
- Enables business insights
- Free version available
- Service plans start from $45 a month (Starter pack), $360 a month (Professional pack).
- Provide easy Gmail and outlook integration.
- Efficient task management software.
Atlassian Jira Software
Atlassian’s JIRA is a proprietary project management solution with advanced problem tracking features. It was first introduced in 2002, making it one of the world’s oldest issue tracking systems, and it now has over 75,000 customers worldwide. The free version of the software allows for ten users.
To avoid the repetition of tasks, you can automate one project by framing automation rules. The tracking system also provides a specific space for keeping track of upcoming tasks. Jira tracking system includes community help as well as a mobile application for iOS and Android users to complete tasks on the go. Moreover, its Agile reporting is a feature that allows you to build real-time reports with on-time insights to learn more about your team’s progress. You get 2 GB of file storage in the free version.
Key features
- Jira’s project tracking system
- Jira reports deliver data in an easy-to-understand format.
- Supports the remote team with a native android application system.
- Paid plans start from $7 per user/ a month.
- Agile development system
Backlog
Backlog is a project management and code management tool in one. It blends task management benefits with the capabilities of bug tracking which is like killing two birds with one stone. With built-in Git and SVN repositories, you can assign, track, and release code alongside standard project activities. With its intuitive project management features, it makes complicated tasks simple. You can add tasks to a project, assign them to team members, and move them through the queue once the task has been created.
Backlog’s visual interface allows everyone on your team to see the complete status of each project and activity. The developers can then get an idea of how to manage the business by eliminating and documenting bugs.
Key features
- One of the best task management software.
- Keep a track of bugs and keep them on one platform.
- In-built bug tracking system.
- Paid plans start from $35 per month.
- Easy to handle
- Features automatic task allocation loop.
Zoho Bug tracker
Zoho BugTracker is a bug tracking tool that is one most effective free issue tracking software. It enables you to capture a comprehensive set of details essential for defect management, including the bug’s status (whether it’s active or permanent), a description of the software bug, the team accountable for it, and the severity of the damage.
You can also customize the program in two ways: you can customize the interface to match the needs of your team, or you can construct custom workflows in the support case to meet the needs of your customers.
Key features
- Features bug tracking and integration.
- In-built issue tracking system.
- Generates flexible workflow.
- Paid plans start from $3 per user/ a month.
- Diversify issues into different categories.
Airbrake
The issue tracking system at Airbrake was created with the goal of resolving issues. When an issue is detected, the software notifies your team in real-time and displays them the full chain of events that led to the problem so you can avoid it from happening again in the future. Airbrake monitors bugs and faults for you so you don’t have to keep investing your time in making improvements every time. Issues can be tracked in almost any programming language, including Java, Ruby on Rails, Python, and Magento.
Key features
- Easy to handle and supports iOS as well as Android devices.
- Monitors the results and provide frequent alerts.
- Regulate error path reports.
- Provide actionable performance insights.
- Paid subscription plans start from $19 a month.
Bugzilla
Bugzilla issue tracking system is one of the best options if you are looking for a customizable piece of software. You can customize its functionality with a variety of add-ons, including bug-alerting bots, a browser-based bug dashboard, and password aging restrictions. When you add a bug to Bugzilla’s logs, the system scans your software for duplicate or related bugs automatically.
This enables you to track a greater number of bugs in less time. You may also use the time tracking tool to assign bugs to be fixed and keep track of how long it takes to fix them. Bugzilla is a bug tracking solution that is fully free and has no upgrade choices. However, because it is open-source, you can get the most recent version of the application whenever new updates are released.
Key features
- In-built time tracking system
- Timely reports by email
- Allow advance search options
- Features custom workflow
- Supports several database engines
- It displays the full information of bug updates
Wrike
Wrike is a project management tool that aids in the identification of barriers and the tracking of the team’s progress. You can develop request forms that assign requests to the appropriate individuals automatically. You will also get work recommendations and assignee ideas from AI Work Intelligence.
Tasks and subtasks can be saved in folders, deadlines can be established for each task, descriptions can be included, and relevant files can be attached. All updates are visible and customizable in real-time. You can update tasks status like “to-do,” “doing,” or “done.” Projects can be tracked and work can be viewed in a variety of ways, including spreadsheets, Kanban agile boards, and tables. You can also submit a ticket to the support team for assistance.
Key features
- Features agile reporting system.
- Paid plans start from $9.19 per user a month.
- Give frequent reminders.
- In-built task tracking system.
- Give access to performance metrics.
- Features workflow management system.
ReQtest
Another cloud-based project management application that excels in issue management is ReQtest. Although ReQtest is primarily a testing tool that helps teams overcome testing challenges, it can also be used to manage projects and issues. The ease of installation and configuration of ReQtest has made it very popular amongst both small and large businesses.
Each stage in the process can be easily traced using ReQtest. It can help you in accessing details such as who’s doing what and when, as well as any mistakes that may have occurred during the course of the assignment. Reports can also show you how effective your requirements are and provide insight into areas where they could be improved.
Key features
- Features agile board which makes task viability piece of cake.
- For a more thorough investigation, it generates issue reports in the form of charts.
- Filters are included to assist users in swiftly locating issues without wasting time.
- Users can see a preview of issues without even clicking on them individually.
- Paid plans start from $10 per user a month.
- While tracking each issue, it captures photographs and videos of bugs.
Conclusion
Your team will never miss a ticket or a bug with the use of the right Issue Tracking Software. You will be able to work quickly to resolve issues and possibly obtain the essential insight to prevent them from occurring in the future. When choosing a Quality Issue Tracking Software, narrow down your needs carefully and choose a solution that will improve your productivity without adding too much complexity or draining your financial resources.
In this article, we discussed the top issue tracking software that offers free services. Users can explore these platforms before making any purchase or switching to a paid plan. For more information and updates on free issue tracking software, contact us at SaaSworthy and get your ideal fit today!
