MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
Freshservice |
| Description | BMC Helix ITSM is an industry-leading service management software that helps businesses with intelligent automation services to transform ITSM principles from Remedy into more agile solutions. It is a powerful and customer-centric system that uses emerging technologies, such as Machine Learning and Artificial Intelligence. The software helps with predictive service management using features like auto-classification, routing of incidents and assignment. BMC Helix ITSM has multi-cloud capabilities to manage broker incidents, for releases and changes across cloud providers. The software also helps to create and resolve problems faster with its context-aware, intelligent and proactive incident matching facilities. It includes all IT services that are required to manage change, service requests, assets, knowledge and identity monitoring. Further, businesses can provide key information to their customers and support people whenever needed using its built-in Knowledge-Centred Service (KCS) functionality. The accessibility and flow of information also become easy with BMC Helix ITSM through its smart reports and interactive dashboard. Read more |
| Pricing Options |
|
| Organization Types Supported |
|
| Platforms Supported |
|
| Modes of Support |
|
| API Support |
|
| User Rating |
|
| Rating Distribution |
|
| Review Summary |
BMC Helix ITSM is a comprehensive ITSM tool that users appreciate for its ease of use, especially for tasks like ticket assignment and tracking. They highlight its robust reporting capabilities and customization options, including the ability to create dashboards and automate workflows. However, several users mention the interface as outdated and sometimes confusing, particularly for new users. Concerns about performance, including slow loading times and potential errors, are also raised. Despite these drawbacks, BMC Helix ITSM remains a popular choice for managing incidents, requests, changes, and other IT processes, especially for larger organizations. |
| Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
BMC Helix ITSM Custom |
|
View Detailed Pricing
|
Get personalized recommendations from our experts on call
Trusted by more than 5 Million users across the globe.
Thank you for the enquiry. One of our software analysts will contact you soon.
| Videos |
+ 3 More
|
| Company Details | Located in: Houston, Texas |
| Contact Details |
+1 (800) 793-4262 |
| Social Media Handles |
Not available |
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
