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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Capsule logo
CRM Software

4.4 513 user ratings

View Details

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Commence CRM logo
CRM Software

4.7 20 user ratings

View Details
Featured
Free Forever ➔

Overview

Description Capsule is an online CRM software that incorporates a simple visual interface into a powerful CRM system. It works towards building a database with vital information of customers available at the user’s fingertip, from tracking sales to keeping a track of all the contacts which essentially gives its users a birds-eye view of everything they need to deliver a more personal experience to their customers. Companies can achieve a higher number in sales with the option to tailor their own pipelines, granting them the complete dashboard which indicates minute details like potential values and where they stand in the pipeline. This makes taking the next decisive step pretty easy. Capsule’s features include a simple and intuitive customer index within a visual overview of entire sales pipelines, aiding companies to keep a track of where their sales stand as they scale and grow. The software makes sure that not a single open sales opportunity is missed. Users can use features like Milestones to measure up their possible future sales prospects against the factors that are dialed in automatically by the software. Capsule helps team members to have the visibility and the clarity to create their own sales pipelines, making the operations clearer and easier for businesses. Read more Commence CRM is a customer relationship management platform that manages your service ticket management, customer relationships, integrated project management, sales and marketing lead generation services, and automation. It assists clients in increasing sales via sales automation and customer relationship management. With Commence CRM, you get a comprehensive collection of tools that includes project management, contact management, customer service, lead management, campaign management, sales opportunity management, marketing, activity management, and more. Every feature is closely linked to help you develop your company quicker by allowing you to manage current and new clients from a single platform that eliminates data silos. With extensive analytics and reporting options, the integrated ecosystem gives you visibility into every client and leads collaboration throughout your business. It gives you an in-depth picture of a customer's account, sales, and service history right at your fingertips. It keeps track of sales operations and offers management with meaningful and pertinent sales data. Additionally, you can automate the generation of client segments across a number of data sources, and approach each kind of customer with messaging that addresses their individual pain points. Read more ClickUp is a simple, cloud-based collaboration and project management tool created for all user types. With ClickUp, you have all the features needed to help simplify and streamline your processes including sales, marketing, design and development. ClickUp features an agile board view that allows you to monitor every task on your team in one board and assign tasks to various members of the team. Tasks progress can be viewed in form of percentage and can be marked either “resolved” or “in progress” or users can alternatively customize their task progress statuses. A Gantt chart lets you view your tasks in timeline by list or person and automatically add updates in real time. ClickUp organizes task management in a hierarchal manner and allows you to sort tasks according to their priority. This property allows for improved productivity and lets you to structure your projects by assigning tasks to groups and arranging those groups under different categories. The software can be seamlessly integrated to Slack and similar apps through Zapier. The machine learning capability of the software assists project managers give realistic timeframes for completion of projects and lets teams accomplish their tasks before the deadline. Read more
Pricing Options
  • Free Trial Available
  • Starts at $18.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Starts at $12.0.
  • Free Trial Available
  • Starts at $7.0. Offers Free-forever and Custom plan.
SW Score & Breakdown

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    90%
  • Momentum
    63%
  • Popularity
    73%

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    94%
  • Reviews
    79%
  • Momentum
    63%
  • Popularity
    72%
SaaSworthy Awards # 12 Highly Rated # 12 Highly Rated
Not Available
# 1 Most Worthy # 7 Highly Rated

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
4.4/5 513 user ratings
4.7/5 20 user ratings
Not Available
Rating Distribution
  • Excellent

    50.5%
  • Very Good

    42.7%
  • Average

    6%
  • Poor

    0.4%
  • Terrible

    0.4%
  • Excellent

    70%
  • Very Good

    30%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
Not Available
User Sentiments

    User-Friendly Interface, Extensive Integrations, Excellent Customer Support, Flexible Customization

    Limited Reporting Functionality, Occasional Software Glitches, Lack of Bulk Editing Options, Limited Mobile App Functionality

    Not Available

    Customizable Workspaces, Extensive Integrations, User Friendly Interface, Comprehensive Task Management

    Mobile App Performance, Slow Loading Times, Steep Learning Curve, Limited Free Plan Functionality

Review Summary

Overall, users report that the software is generally user-friendly and easy to use. Its dashboard is intuitive, and its features are straightforward and easy to navigate. Many users appreciate its customer support, finding them responsive and helpful. However, there are complaints about its limited customization options and reporting capabilities. Additionally, some users have experienced issues with data syncing and integration, particularly with other software and platforms.

Not Available

Users appreciate ClickUp's user-friendly interface, customization options, and comprehensive features, making it suitable for teams of various sizes and industries. It excels in project management, task tracking, and collaboration. However, some users have experienced occasional technical glitches and limitations in reporting and integrations. Additionally, the pricing structure can be complex for some users. Overall, ClickUp is a popular choice for project management, offering a range of features and customization options, but users should be aware of potential technical issues and pricing complexities.

  Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $18.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Starts at $12.0.
  • Free Trial Available
  • Starts at $7.0. Offers Free-forever and Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Free Free

Starter $18.00 $21.00 per user / month

Growth $36.00 $38.00 per user / month

Advanced $54.00 $60.00 per user / month

Ultimate $72.00 $75.00 per user / month

Essentials CRM $12.00 $12.00 per user / month

Sales CRM $19.00 $19.00 per user / month

Enterprise CRM $32.00 $32.00 per user / month

Free Free

Unlimited $7.00 $10.00 per user / month

Business $12.00 $19.00 per user / month

Enterprise Custom

test $10.00 $12.00 per user / month

 
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View Detailed Pricing

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Screenshots & Videos

Screenshots Tracks
+ 4 More
Sales and Opportunity Management screenshot Project Management
+ 4 More
Videos Video Thumbnail
+ 2 More
Video Thumbnail
+ 1 More
Video Thumbnail
+ 4 More

Vendor information

Company Details Located in: Manchester, England Founded in: 2007 Located in: Eatontown, NJ Located in: San Diego, CA Founded in: 2016
Contact Details

Not available

https://capsulecrm.com/

+1(732) 380-9100

https://commence.com/

Not available

https://clickup.com/

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