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Zoho Assist

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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

DeskRoll logo
Remote Access Software

4.5 11 user ratings

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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LogMeIn Rescue logo
Remote Access Software

4.4 1,347 user ratings

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Overview

Description DeskRoll Remote Desktop allows users to control remote desktops, send files and use applications from anywhere over a secure tunnel. Unlimited endpoints, multi-seat with access control and mass deployment. Work on the go does remote access from any OS, including mobiles. Connect to users on Windows and Macs. Use your mobile for two-factor authentication. Use mass and silent DeskRoll app deployment, send files, use clipboard sync, keyboard shortcuts, built-in text chat, incoming support request notifications and do much more. Access remote desktops regardless of your network infrastructure. No need to use VPN or proxy, no need to open additional ports. Open multiple connections in your browser tabs. Read more Web-based remote support without pre-Installed software for PC's, Mac's and smartphones. Securely connect to any PC, Mac or mobile device on any network from anywhere at anytime. Rescue scales to deliver flexible, reliable remote support no matter how big the business is or how fast it grows. It's about more than tackling tech issues. It's about saving time and money, and boosting efficiencies across the company, just like these Rescue customers. Read more
Pricing Options
  • Free Trial Available
  • Starts at $3.25.
  • Free Trial Available
  • Starts at $108.25.
SW Score & Breakdown

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    75%
  • Reviews
    74%
  • Momentum
    62%
  • Popularity
    75%

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    97%
  • Reviews
    88%
  • Momentum
    60%
  • Popularity
    73%

Features

Total Features
3 Features
7 Features
Common Features for All
    Feedback Collection Helps in collecting feedback from users to assess the support
    File Transfer Allows sending and receiving files
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
    Screen Sharing Enables remote participants to see your desktop that allows better collaboration
    Session Recording Enables one to record remote access, support sessions, and meetings
    Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions
    Feedback Collection Helps in collecting feedback from users to assess the support
    File Transfer Allows sending and receiving files
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
    Screen Sharing Enables remote participants to see your desktop that allows better collaboration
    Session Recording Enables one to record remote access, support sessions, and meetings
    Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions
  • + 4 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • NA
    • Available

    Reviews & Ratings

    User Rating
    4.5/5 11 user ratings
    4.4/5 1,347 user ratings
    Rating Distribution
    • Excellent

      54.5%
    • Very Good

      36.4%
    • Average

      9.1%
    • Poor

      0%
    • Terrible

      0%
    • Excellent

      49.3%
    • Very Good

      38.8%
    • Average

      9.8%
    • Poor

      1.9%
    • Terrible

      0.1%
    User Sentiments
      Not Available

      Remote Access, Ease of Use, Unattended Access, Robust Features

      Connectivity Issues, Pricing, Mobile Support, Clunky UI

    Review Summary
    Not Available

    Overall, users appreciate LogMeIn Rescue for its remote access capabilities, ease of use, and quick setup. The software's ability to resolve issues promptly, its compatibility with various devices, and the option for unattended access are also praised. However, some users have faced occasional connection issues, limitations in file transfer functionality, and concerns about the pricing structure. Additionally, there have been reports of rare instances of slow response times or lags during remote sessions.

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $3.25.
    • Free Trial Available
    • Starts at $108.25.
    Pricing Plans
    Monthly Plans Annual Plans

    STARTER $3.25 $3.25 per month

    LITE $8.25 $12.95 per month

    PRO $24.95 $29.95 per month

    Rescue Remote Support $108.25 $108.25 per month

     
    View Detailed Pricing
    View Detailed Pricing

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    Screenshots & Videos

    Screenshots User profile
    + 1 More
    Technician console
    Videos Video Thumbnail
    + 1 More
    Video Thumbnail

    Vendor information

    Company Details Located in: Cupertino, California Located in: Boston, Massachusetts
    Contact Details

    +1 888 496 5173

    https://deskroll.com/

    Not available

    https://www.logmeinrescue.com/

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