Freshworks 360 vs KarmaCRM in April 2026

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Freshworks 360

CRM Software

View Details

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

KarmaCRM

CRM Software

4.3 41 user ratings

View Details

Overview

Description

Freshworks 360 is a customer engagement software that offers integration between the marketing, sales and support team to provide a seamless experience to the customers. It provides a 360-degree view of the targeted customers and centralizes all customer conversation from multiple media, marketing, and sales channels at single place. Freshworks 360 ensures full collaboration among teams to help them give quality customer services and support timely. Customer data and interaction history are easily accessible, and brands can track social media mentions as well. Freshworks 360 is customizable and is flexible enough for any team size. This omnichannel CRM tool can also serve as a helpdesk tool. Read more

KarmaCRM is a simple and customizable CRM software that is intuitive and full-featured. Streamline your daily activities and free up time to build better customer relationships. Research and connect with customers with automated social profile searches and integration. Easily collaborate with other team members to share information and serve your customers. Prioritize your day with convenient calendars and task management. Read more

Pricing Options

Free Trial Not Available
Offers Custom plan.

Free Trial Available
Starts at $28.00.

SW Score & Breakdown

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

69%
Reviews

60%
Momentum

63%
Popularity

63%

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

73%
Reviews

76%
Momentum

64%
Popularity

72%

Features

Total Features	3 Features	5 Features
Common Features for All	Call Logging Call Logging helps to register call details such as call duration, date and time of calls, notes, etc. Contact Management Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc. Customer Support Ensures after-sales interactions with your customers and solve queries related to your products and services Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response. Marketing Automation Develop customer relationships, automate marketing programs and measure your marketing ROI Project Management Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.	Call Logging Call Logging helps to register call details such as call duration, date and time of calls, notes, etc. Contact Management Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc. Customer Support Ensures after-sales interactions with your customers and solve queries related to your products and services Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response. Marketing Automation Develop customer relationships, automate marketing programs and measure your marketing ROI Project Management Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks. + 2 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	NA	Available

Reviews & Ratings

User Rating	Not Available	4.3/5 41 user ratings
Rating Distribution	Not Available	Excellent 51.2% Very Good 31.7% Average 12.2% Poor 4.9% Terrible 0%
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AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Available Starts at $28.00.
Pricing Plans Monthly Plans Annual Plans	Freshworks 360 Custom	Basic $28.00 $28.00 per user / month Pro $39.00 $39.00 per user / month Premium $55.00 $55.00 per user / month
	View Detailed Pricing	View Detailed Pricing

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Alternatives

	SimpleCRM 4.4 16 ratings webCRM 4.6 36 ratings Freshworks 360 Vs webCRM DigitalCRM.com Freshworks 360 Vs DigitalCRM.com CRM.io by 500apps 5 2 ratings Zoho CRM 4.7 44 ratings Freshworks 360 Vs Zoho CRM	SimpleCRM 4.4 16 ratings FreeCRM 4.4 11 ratings KarmaCRM Vs FreeCRM MyBusiness CRM 5 8 ratings KarmaCRM Vs MyBusiness CRM CRM.me 4.6 24 ratings KarmaCRM Vs CRM.me CRM.io by 500apps 5 2 ratings
	View All Freshworks 360 Alternatives	View All KarmaCRM Alternatives