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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Hotjar logo
Heat Map Software

4.3 1,532 user ratings

View Details

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Inspectlet logo
Heat Map Software

4.1 64 user ratings

View Details

Overview

Description Hotjar aims to help businesses better understand customer behaviour on the user website front end using a plethora of tools such as heatmaps, visitor recordings, conversion funnels, feedback and surveys. Heatmaps help users understand what customers want, care about and do on their websites by visually representing their clicks, taps and scrolling behaviour, which are often considered the strongest indicators of visitor motivation and desire. It enables users to see recordings of real visitor behaviour on the website. Conversion funnels allow them to figure out where their potential clients are dropping off. Hotjar provides detailed page-wise data and presents it in a visual, simpler, and intuitive format. Another feature, form analysis allows them to Improve online form completion rates by monitoring which fields take too long to fill, which are left blank, and the reasons visitors abandon a form and a page. Lastly, Hotjar makes it possible to recruit test visitors for user research and testing directly from the website. Read more Inspectlet is a multi-purpose heatmap software offering detailed insight of visitors activity on your website. The first and foremost feature is Eye-tracking Heatmaps that shows the type and degree of interaction of your visitors to elements of the website. The heatmaps are generated by tracking mouse movements of a particular session, which also includes the generation of scrollmaps and clickmaps. For more precision, you can also get recorded sessions of every visitor. This will help you sort the contents which are more engaging than others and the elements of your website that offers friction to the visitor’s browsing experience. Furthermore, you can filter the results (both in heatmaps and recorded sessions) on the basis of source, visitor’s device, location. This also extends to funnelling that shows how many visitors added products in their car, dwelled deep into the website, etc. You can also furnish first-hand knowledge of javascript errors and the performance of forms employed on the website. It also has A/B testing integration, so that you don’t have to switch between two different platforms. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $39.00. Offers Free-forever plan.
  • Free Trial Not Available
  • Starts at $33.00. Offers Free-forever and Custom plan.
SW Score & Breakdown

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    81%
  • Reviews
    97%
  • Momentum
    78%
  • Popularity
    99%

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    81%
  • Reviews
    81%
  • Momentum
    63%
  • Popularity
    77%

Features

Total Features
6 Features
6 Features
Common Features for All
    A/B Testing Compares two versions of your website to see which one performs better
    Customer Feedback Helps the website owner to receive customer feedback directly from the website
    Filtered Results Offers to filter the results based on regions, devices and other criteria.
    Form Testing Offers to check the performance of the forms and identify the fields negating visitor's interest
    Funneling Helps to identify pages/parts of your website responsible for the drop of a potential customer
    JavaScript Error Detection Helps to detect any error in JavaScript that is resulting in bugs on the website
    Session Recording Enables one to record remote access, support sessions, and meetings
  • + 3 More - Show Less
    • A/B Testing Compares two versions of your website to see which one performs better
      Customer Feedback Helps the website owner to receive customer feedback directly from the website
      Filtered Results Offers to filter the results based on regions, devices and other criteria.
      Form Testing Offers to check the performance of the forms and identify the fields negating visitor's interest
      Funneling Helps to identify pages/parts of your website responsible for the drop of a potential customer
      JavaScript Error Detection Helps to detect any error in JavaScript that is resulting in bugs on the website
      Session Recording Enables one to record remote access, support sessions, and meetings
  • + 3 More - Show Less
  • Technical Details

    Organization Types Supported
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • Online
    • Online

    Reviews & Ratings

    User Rating
    4.3/5 1,532 user ratings
    4.1/5 64 user ratings
    Rating Distribution
    • Excellent

      49%
    • Very Good

      41.6%
    • Average

      6.6%
    • Poor

      0.5%
    • Terrible

      2.3%
    • Excellent

      34.4%
    • Very Good

      48.4%
    • Average

      9.4%
    • Poor

      7.8%
    • Terrible

      0%
    User Sentiments

      Session Recordings, Heatmaps, Ease of Use, Actionable Insights

      Limited Free Plan, Data Storage Limitations, Pricing, Limited Integrations

      Not Available
    Review Summary

    Hotjar's user reviews reveal both positive and negative experiences. Many users find the heatmaps and session recordings features valuable for understanding user behavior and identifying pain points. They appreciate the easy-to-use interface and the ability to quickly set up and customize surveys. However, some users report challenges with the pricing structure and the accuracy of the data collected. Additionally, a few users have expressed concerns about the impact Hotjar may have on their website's performance and security. Overall, Hotjar appears to be a popular tool with a range of features that can provide insights into user behavior, but users should carefully consider their specific needs and budget before committing to a subscription.

    Not Available
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Starts at $39.00. Offers Free-forever plan.
    • Free Trial Not Available
    • Starts at $33.00. Offers Free-forever and Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Basic Free

    Plus $39.00 $39.00 per month

    Business $99.00 $99.00 per month

    Scale $389.00 $389.00 per month

    Free Free

    Micro $33.00 $39.00 per month

    Startup $67.00 $79.00 per month

    Growth $127.00 $149.00 per month

    Accelerate $254.00 $299.00 per month

    Enterprise 1 $424.00 $499.00 per month

    Enterprise 2 $637.00 $749.00 per month

    Enterprise 3 $1,019.00 $1,199.00 per month

    Enterprise 4 $1,529.00 $1,799.00 per month

    Enterprise Custom Custom

     
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    View Detailed Pricing

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    Screenshots & Videos

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    Vendor information

    Company Details Located in: Malta, Europe Located in: United States
    Contact Details

    +1 (855) 464-6788

    https://www.hotjar.com/

    Not available

    https://www.inspectlet.com/

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