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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Hotjar logo
Heat Map Software

4.3 1,532 user ratings

View Details

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Mouseflow logo
Heat Map Software

4.7 680 user ratings

View Details

Overview

Description Hotjar aims to help businesses better understand customer behaviour on the user website front end using a plethora of tools such as heatmaps, visitor recordings, conversion funnels, feedback and surveys. Heatmaps help users understand what customers want, care about and do on their websites by visually representing their clicks, taps and scrolling behaviour, which are often considered the strongest indicators of visitor motivation and desire. It enables users to see recordings of real visitor behaviour on the website. Conversion funnels allow them to figure out where their potential clients are dropping off. Hotjar provides detailed page-wise data and presents it in a visual, simpler, and intuitive format. Another feature, form analysis allows them to Improve online form completion rates by monitoring which fields take too long to fill, which are left blank, and the reasons visitors abandon a form and a page. Lastly, Hotjar makes it possible to recruit test visitors for user research and testing directly from the website. Read more Mouseflow is one of the feature-rich heatmap tools that track the activity of website visitors and offer you a detailed insight. The heatmaps offered by Mouseflow are build using tracking visitor’s interaction with the website that includes touch/click, scroll, engagement with particular content, etc. The insights offered can further be segmented on the basis of device used to visit the website, visitor’s location and a few more filters. You can detect the reason behind the frustration of a potential customer, javascript errors, friction and disturbing pop-ups that are hampering the growth of your business. It also comes with onboard recording functionality, using which you can record visitors session. This obliterates the need for any guesswork and you can be precise of where the action should be taken. Mouseflow also offers funnelling if you need to track the page-to-page activity of customers and monitoring of filling of forms. Furthermore, you can create custom surveys in order to take visitors feedback. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $39.00. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $31.00. Offers Free-forever and Custom plan.
SW Score & Breakdown

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    81%
  • Reviews
    97%
  • Momentum
    78%
  • Popularity
    99%

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    86%
  • Momentum
    68%
  • Popularity
    82%

Features

Total Features
6 Features
10 Features
Common Features for All
    Custom Targeting Offers to target a particular set of customers with a similar set of preferences and behaviors, thus bringing efficiency.
    Customer Feedback Helps the website owner to receive customer feedback directly from the website
    Filtered Results Offers to filter the results based on regions, devices and other criteria.
    Form Testing Offers to check the performance of the forms and identify the fields negating visitor's interest
    Funneling Helps to identify pages/parts of your website responsible for the drop of a potential customer
    JavaScript Error Detection Helps to detect any error in JavaScript that is resulting in bugs on the website
    Optimization Tool Enables optimization of contents/elements of your website without using any third-party application
    Real-time View View real-time live interaction of visitors on the website
    Session Recording Enables one to record remote access, support sessions, and meetings
    Team Sharing Used to share the heatmaps, recorded sessions and other analytics with your team for coordination
  • + 3 More - Show Less
    • Custom Targeting Offers to target a particular set of customers with a similar set of preferences and behaviors, thus bringing efficiency.
      Customer Feedback Helps the website owner to receive customer feedback directly from the website
      Filtered Results Offers to filter the results based on regions, devices and other criteria.
      Form Testing Offers to check the performance of the forms and identify the fields negating visitor's interest
      Funneling Helps to identify pages/parts of your website responsible for the drop of a potential customer
      JavaScript Error Detection Helps to detect any error in JavaScript that is resulting in bugs on the website
      Optimization Tool Enables optimization of contents/elements of your website without using any third-party application
      Real-time View View real-time live interaction of visitors on the website
      Session Recording Enables one to record remote access, support sessions, and meetings
      Team Sharing Used to share the heatmaps, recorded sessions and other analytics with your team for coordination
  • + 7 More - Show Less
  • Technical Details

    Organization Types Supported
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online
    API Support
    • NA
    • Available

    Reviews & Ratings

    User Rating
    4.3/5 1,532 user ratings
    4.7/5 680 user ratings
    Rating Distribution
    • Excellent

      49%
    • Very Good

      41.6%
    • Average

      6.6%
    • Poor

      0.5%
    • Terrible

      2.3%
    • Excellent

      68.1%
    • Very Good

      29.3%
    • Average

      2.2%
    • Poor

      0.3%
    • Terrible

      0.1%
    User Sentiments

      Session Recordings, Heatmaps, Ease of Use, Actionable Insights

      Limited Free Plan, Data Storage Limitations, Pricing, Limited Integrations

      Ease of Use, Insightful User Recordings, Helpful Heatmaps, Extensive Data & Analytics

      Limited Recording Credits, Occasional Recording Errors, Occasional Inaccurate Data Capture, Limited Funnel Functionality

    Review Summary

    Hotjar's user reviews reveal both positive and negative experiences. Many users find the heatmaps and session recordings features valuable for understanding user behavior and identifying pain points. They appreciate the easy-to-use interface and the ability to quickly set up and customize surveys. However, some users report challenges with the pricing structure and the accuracy of the data collected. Additionally, a few users have expressed concerns about the impact Hotjar may have on their website's performance and security. Overall, Hotjar appears to be a popular tool with a range of features that can provide insights into user behavior, but users should carefully consider their specific needs and budget before committing to a subscription.

    Mouseflow is a session replay and heat mapping software that enables businesses to analyze user behavior on their website or app. Reviewers praise its user-friendly interface, detailed analytics, and ability to identify areas for improvement. They also appreciate its integration with other tools and the ability to create custom reports. However, some users report occasional bugs and performance issues. Overall, Mouseflow is a powerful tool for businesses looking to optimize their digital products and enhance user experience.

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Starts at $39.00. Offers Free-forever plan.
    • Free Trial Available
    • Starts at $31.00. Offers Free-forever and Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Basic Free

    Plus $39.00 $39.00 per month

    Business $99.00 $99.00 per month

    Scale $389.00 $389.00 per month

    Free Free

    Starter $31.00 $39.00 per month

    Growth $109.00 $129.00 per month

    Business $219.00 $259.00 per month

    Pro $399.00 $499.00 per month

    Enterprise Custom

     
    View Detailed Pricing
    View Detailed Pricing

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    Screenshots & Videos

    Screenshots screenshots
    + 5 More
    Session Replay
    + 1 More
    Videos Video Thumbnail Video Thumbnail

    Vendor information

    Company Details Located in: Malta, Europe Located in: Austin, Texas - 78701 Founded in: 2010
    Contact Details

    +1 (855) 464-6788

    https://www.hotjar.com/

    +1 855-668-7335

    https://mouseflow.com/

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