VWO Insights |
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | It is an open source analytics software with privacy protection and user-centric insights. It can be installed on your server at free of cost. It provides real time updates about the details of your website visitors. Matoma has a customizable dashboard which allows you to create your own dashboard with widget configuration. It has goal conversion tracking using which you can track your progress to reach business objectives. In addition, it has event tracking feature to identify and measure interaction by the users in your website. Moreover, the software has A/B testing platform using which you can experiment and optimize your website campaigns by running A/B tests. Read more | Hotjar aims to help businesses better understand customer behaviour on the user website front end using a plethora of tools such as heatmaps, visitor recordings, conversion funnels, feedback and surveys. Heatmaps help users understand what customers want, care about and do on their websites by visually representing their clicks, taps and scrolling behaviour, which are often considered the strongest indicators of visitor motivation and desire. It enables users to see recordings of real visitor behaviour on the website. Conversion funnels allow them to figure out where their potential clients are dropping off. Hotjar provides detailed page-wise data and presents it in a visual, simpler, and intuitive format. Another feature, form analysis allows them to Improve online form completion rates by monitoring which fields take too long to fill, which are left blank, and the reasons visitors abandon a form and a page. Lastly, Hotjar makes it possible to recruit test visitors for user research and testing directly from the website. Read more |
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| SW Score & Breakdown |
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 1 Most Worthy # 4 Fastest Growing |
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| User Sentiments |
Data Ownership and Privacy, Open Source Flexibility, Easy Installation and Setup, Comprehensive Analytics and Reporting Resource Intensive, Limited Plugin Functionality, Subpar User Interface/Experience, Inconsistent API and Data Accuracy |
Session Recordings, Heatmaps, Ease of Use, Actionable Insights Limited Free Plan, Data Storage Limitations, Pricing, Limited Integrations |
| Review Summary |
Users appreciate the platform's open-source nature, customization options, and the ability to self-host. It is praised for its detailed reporting and analytics capabilities, allowing users to track website traffic, user behavior, and conversion rates. Additionally, users find the interface user-friendly and easy to navigate. However, some users mention occasional bugs and limitations in certain features, and the learning curve for advanced functionalities can be steep. Overall, users find the platform valuable for website analytics and appreciate its flexibility and customization options. |
Hotjar's user reviews reveal both positive and negative experiences. Many users find the heatmaps and session recordings features valuable for understanding user behavior and identifying pain points. They appreciate the easy-to-use interface and the ability to quickly set up and customize surveys. However, some users report challenges with the pricing structure and the accuracy of the data collected. Additionally, a few users have expressed concerns about the impact Hotjar may have on their website's performance and security. Overall, Hotjar appears to be a popular tool with a range of features that can provide insights into user behavior, but users should carefully consider their specific needs and budget before committing to a subscription. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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On-Premise Others Cloud Others |
Basic Free Plus $39.00 $39.00 per month Business $99.00 $99.00 per month Scale $389.00 $389.00 per month |
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| Company Details | Located in: Wellington, New Zealand Founded in: 2007 | Located in: Malta, Europe |
| Contact Details |
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+1 (855) 464-6788 |
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