MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
Zoho Desk |
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Visit Website
|
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Visit Website
|
| Description | Opsgenie is an on-call and alert management software. The tool is integrated with more than 200 monitoring tools such as ChatOps, collaboration tools, and ITSM. It enables users to centralize alerts and notifies the right people at the right time. Users can use Opsgenie to get a notification on multiple notification channels. It can fit into any workflow; users can customize on-call schedules and create routing rules to handle alerts based on their source. Users will gain insights into improvement and success areas in their on-call and alerting process using dynamic reporting and analytics. Users can correlate deployments and commit to incidents from the Opsgenie platform. Users can either use the standalone offering of the Opsgenie platform, which integrates into any dev or IT stack. It is also included in Jira Service Management’s cloud plans delivering complete ITSM with end-to-end incident management. It offers functionality and works on secure cloud infrastructure, which ensures the safety and seamless connectivity. Read more | BigPanda’s Autonomous Operations Platform can help. It captures alerts, changes and topology data from all your tools and uses machine learning to detect problems and identify their root cause in real-time. The result: fewer outages, faster resolution, and better applications & services. With pre-trained ML models, tons of integrations and a rapid deployment model, you’ll be live in just 8 - 12 weeks. BigPanda’s Open Box Machine Learning gives your team unprecedented transparency, testability and control. BigPanda works seamlessly with all of your existing tools monitoring, change, topology, ticketing & collaboration. BigPanda aggregates enrich and correlate alerts from your modern and legacy monitoring tools. AIOps lets IT operations scale beyond the limits of human abilities. It’s the only way to keep up with the demands of today’s hybrid IT environments, which blend fast-moving cloud-native technology and legacy systems. Read more | Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well. Read more |
| Pricing Options |
|
|
|
| SW Score & Breakdown |
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
|
| Organization Types Supported |
|
|
|
| Platforms Supported |
|
|
|
| Modes of Support |
|
|
|
| API Support |
|
|
|
| User Rating |
|
|
|
| Rating Distribution |
|
|
|
| User Sentiments |
Ease of Use, Extensive Integrations, Reliable Alerting System, Flexible On-Call Scheduling Confusing Escalation Setup, Occasional Alert Delays, Unintuitive User Interface, Limited Mobile App Functionality |
Alert and Event Consolidation, Ease of Integration, Simplified Incident Management, User-Friendly Interface Limited Customization Options, Occasional Bugs and Issues, Lack of Advanced API Functionality, Complex Configuration Process |
Intuitive User Interface, Extensive Features, Powerful Automation, Excellent Customer Support Inconsistent User Interface, Limited Asset Management, Poor Reporting, Mobile App Limitations |
| Review Summary |
Overall, OpsGenie is highly praised for its user-friendly interface, customization options, and efficient incident management capabilities. It stands out for its ability to integrate with various tools and services, making it a versatile solution for a wide range of businesses. Users appreciate its flexibility, reliability, and the ability to streamline communication and collaboration during critical incidents. However, some reviewers have expressed concerns about the pricing and occasional glitches in the system. |
Big Panda is a well-regarded event management and monitoring solution. Users consistently praise its ease of use and setup, particularly for consolidating alerts and reducing ticket volume. It effectively correlates events across multiple sources, simplifies incident management, and integrates smoothly with external tools. While the user interface has drawn some criticism, Big Panda is considered a valuable tool for improving service availability, streamlining operations, and gaining insights from data. |
From the reviews, users appreciate Freshservice's user-friendly interface and its comprehensive features, which include incident management, asset management, and customer self-service. Freshservice is also praised for its strong customer support and the dedication of its team in accommodating user requests and addressing issues promptly. Additionally, it integrates easily with other applications, enhancing workflow efficiency. However, some users have expressed concerns about its occasional glitches and the need for improvement in reporting and analytics capabilities. Overall, Freshservice is a reliable and robust ITSM solution that caters to the needs of various businesses, making it a popular choice among users. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
|
|
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Free Free Essentials $9.45 $11.55 per user / month Standard $19.95 $24.15 per user / month Enterprise $31.90 $38.50 per user / month |
Starter $19.00 $29.00 per user / month Growth $49.00 $59.00 per user / month Pro $99.00 $119.00 per user / month Enterprise Custom |
|
|
View Detailed Pricing
|
Not Available |
View Detailed Pricing
|
Get personalized recommendations from our experts on call
Trusted by more than 5 Million users across the globe.
Thank you for the enquiry. One of our software analysts will contact you soon.
| Screenshots |
+ 3 More
|
+ 2 More
|
+ 6 More
|
| Videos |
+ 3 More
|
+ 2 More
|
+ 3 More
|
| Company Details | Located in: Austin, Texas | Located in: Mountain View, California | Located in: San Mateo, California Founded in: 2011 |
| Contact Details |
+15126403000 |
(650) 562-6555 |
+1 (866) 832-3090 |
| Social Media Handles |
|
|
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
