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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ScreenMeet logo
Remote Access Software

4.6 10 user ratings

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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BeyondTrust Remote Support logo
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Overview

Description ScreenMeet cloud-based remote access software offers all possible remote support and remote control advantages. This software gives the best screen sharing experience using a personal computer, Mac system or mobile phones to multiple devices. Customer support provided by the technical team is excellent. It is compatible with multiple platforms. No extra software installation is necessary for remotely monitoring the other person’s screen as it can be done directly from the web browser. It features full video support, session recording, multi-monitor navigation, white label offering, password protection, remote control, session transfer, authorization control etc. Read more BeyondTrust Remote Support cloud-hosted remote access software offers a reliable and secure connection to any remotely located devices or systems. Deployment options are Web, Mac, Windows, Android & iOS. It supports multi-channel communication, real-time chat, and screen sharing. Your credentials and endpoints will stay protected against cyber threats while you access remote systems/devices carefree. This software includes smart features like consolidated access pathways that aim at simplifying the unattended system and endpoints access remotely. BeyondTrust Remote Support supports hassle-free file transfer to remote devices. Remote control feature allows monitoring a remotely located computer system & access stored data. Read more
Pricing Options
  • Free Trial Not Available
  • Free Trial Available
  • Offers Custom plan.
SW Score & Breakdown

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    71%
  • Momentum
    64%
  • Popularity
    74%

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    91%
  • Momentum
    63%
  • Popularity
    87%
SaaSworthy Awards
Not Available
# 5 Fastest Growing # 4 Most Popular

Features

Total Features
7 Features
7 Features
Common Features for All
    Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
    File Transfer Allows sending and receiving files
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
    Screen Sharing Enables remote participants to see your desktop that allows better collaboration
    Session Recording Enables one to record remote access, support sessions, and meetings
    Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions
  • + 4 More - Show Less
    • Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
      File Transfer Allows sending and receiving files
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
      Screen Sharing Enables remote participants to see your desktop that allows better collaboration
      Session Recording Enables one to record remote access, support sessions, and meetings
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions
  • + 4 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • NA
    • Available

    Reviews & Ratings

    User Rating
    4.6/5 10 user ratings
    4.6/5 1,890 user ratings
    Rating Distribution
    • Excellent

      60%
    • Very Good

      40%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    • Excellent

      69.1%
    • Very Good

      26%
    • Average

      4.6%
    • Poor

      0.3%
    • Terrible

      0%
    User Sentiments
      Not Available

      Ease of Use, Extensive Integrations, Strong Security, Cross-Platform Compatibility

      Occasional Connection Drops, Slow Performance with Large Deployments, Limited iOS Device Control, Complex Configuration Options

    Review Summary
    Not Available

    Users praise Bomgar's user-friendly interface, ease of setup, and comprehensive remote support capabilities. Its remote control and screen sharing features are highly regarded, enabling efficient troubleshooting and assistance. Users appreciate the ability to transfer files securely, access remote computers unattended, and resolve issues promptly. Additionally, the mobile app is lauded for its convenience and functionality. However, some users have reported occasional connectivity issues and challenges with specific operating systems or software configurations. Overall, Bomgar is well-received for its robust features, user-centric design, and effective remote support solutions.

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Free Trial Available
    • Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Contact Center Others

    Contact Center with Remote Control Others

    Enterprise Others

    BeyondTrust Remote Support Custom

     
    View Detailed Pricing
    View Detailed Pricing

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    Screenshots & Videos

    Screenshots ScreenMeet Support Demo - ScreenMeet Support within SFDC
    + 1 More
    Bomgar screenshot
    + 7 More
    Videos Video Thumbnail
    + 2 More
    Video Thumbnail
    + 2 More

    Vendor information

    Company Details Located in: United States Located in: Georgia, United States
    Contact Details

    Not available

    https://screenmeet.com/

    +1 770-407-1800

    https://www.beyondtrust.com/remote-support

    Social Media Handles

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