SmartSurvey vs Surveyhero in July 2026

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SmartSurvey

Survey/ User Feedback Software

4.6 202 user ratings

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Surveyhero

Survey/ User Feedback Software

4.8 33 user ratings

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Overview

Description	A SaaS platform that provides in-depth survey solution for academics, MNCs, non-profits, government and private sectors, consultants and enterprise clients. With SmartSurvey, you can easily create survey questionnaires, reach out to the potential customers, and analyze their valuable feedbacks that uncover valuable business insights. It allows to distribute invitations through SMS and email. You can also embed surveys in web pages and share them across social media platforms. Its built-in analytical tools let you view real-time survey reports and allow to export data to do further analysis. Keep your data safe and secure in one place by connecting to APIs,Google Analytics, Zapier & more. Read more	Surveyhero is a free online survey creator that can be used to build and share surveys quickly. Trusted by more than 3 million users worldwide, since 2007, this software offers a drag and drop builder that lets people create questionnaires in no time. Surveyhero features a wide variety of question types that people can modify to suit their needs. Furthermore, the survey creator also offers white-label solutions and different themes that one can choose to translate their surveys into multiple languages and much more. Surveyhero makes sure that users set up and share survey links with their target audience by email or they can post them on Facebook, Twitter or any other social media platform. This software further ensures that the surveys are automatically mobile optimised meaning, participants can answer these questionnaires from any device. Users can also analyse how their participants' responses are being collected in real-time by using this software. Furthermore, a state-of-art infrastructure present within allows users to achieve high security and availability. Read more
Pricing Options	Free Trial Available Offers Free-forever and Custom plan.	Free Trial Not Available Starts at $19.00. Offers Free-forever plan.
SW Score & Breakdown	94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 83% Momentum 73% Popularity 83%	88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 93% Reviews 79% Momentum 66% Popularity 75%
SaaSworthy Awards	# 10 Highly Rated # 15 Fastest Growing	Not Available

Features

Total Features	16 Features	13 Features
Common Features for All	360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions. Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Distribution This feature lets you send a custom email invitation for the survey to the respondents Embeddable Survey It enables you to directly include your surveys on your own website Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts Question Branching Allows respondents to screen questions and give answer to the relevant questions only Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Skip Logic It hides the irrelevant pages or questions based on previous responses. Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time. + 13 More - Show Less	360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions. Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Distribution This feature lets you send a custom email invitation for the survey to the respondents Embeddable Survey It enables you to directly include your surveys on your own website Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts Question Branching Allows respondents to screen questions and give answer to the relevant questions only Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Skip Logic It hides the irrelevant pages or questions based on previous responses. Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time. + 10 More - Show Less

Technical Details

Organization Types Supported	Individuals Large Enterprises Medium Business Small Business	Individuals Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.6/5 202 user ratings	4.8/5 33 user ratings
Rating Distribution	Excellent 72.3% Very Good 20.8% Average 2.5% Poor 2% Terrible 2.5%	Excellent 78.8% Very Good 18.2% Average 3% Poor 0% Terrible 0%
User Sentiments	Ease of use, Excellent Customer Support, Professional-looking Surveys, Comprehensive Data Analysis and Reporting Limited Features in Free Plan, Confusing Navigation, Data Download Issues, Lack of Advanced Question Piping	Not Available
Review Summary	SmartSurvey is generally well-received by users, earning praise for its user-friendly interface, comprehensive features, and excellent customer support. Reviewers appreciate the platform's ease of use, even for beginners, and its ability to create professional-looking surveys quickly and efficiently. The software's flexibility and customization options are also highlighted, allowing users to tailor surveys to their specific needs. Furthermore, SmartSurvey's customer support is consistently lauded for its responsiveness and helpfulness. However, some users have mentioned occasional glitches and minor usability issues, but these are generally overshadowed by the positive experiences reported by the majority of users.	Not Available
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Pricing

Pricing Options	Free Trial Available Offers Free-forever and Custom plan.	Free Trial Not Available Starts at $19.00. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Basic Free Professional Others Business Others Enterprise Custom Student, Academic and Not-for-profit plans Custom	Basic Free Professional (individual) $25.00 $35.00 per month Business (individual) $39.00 $55.00 per month Enterprise (individual) $89.00 $89.00 per month Professional (Team) $19.00 $25.00 per month Business (Team) $29.00 $39.00 per month Enterprise (Team) $69.00 $69.00 per month
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