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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Splashtop Remote Support logo
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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SpatialChat logo
Remote Access Software

4.9 135 user ratings

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Featured

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

GoTo Resolve logo

GoTo Resolve

Remote Access Software

4.5 420 user ratings

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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

monday.com logo

monday.com

Project Management Software

4.5 6,812 user ratings

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Overview

Description Splashtop Remote Support is endpoint management and remote support software developed specifically for MSPs to facilitate easy connection of their client’s computers with remote access. It simplifies the process of remotely accessing, monitoring, and managing several computers. It is an ideal software for entrepreneurs, corporate teams, and IT professionals as it allows them to make use of its features to control their systems remotely, and hassle-free. Splashtop is a high-tech, powerful, and dependable remote desktop connectivity manager. It's tailored to managed service providers, IT experts, and help desk personnel. Splashtop Remote Support uses a strong high-performance engine to provide the best possible experience. You can also use it to simultaneously see numerous remote screens from multi-monitor setups. Security features such as TLS and 256-bit AES encryption, device authentication, and two-step verification secures all remote sessions. User satisfaction with Splashtop remote access is at an all-time high. It is the best in the market and has no competition. You can use choose this amazing product without an iota of doubt. You get a free trial, a mobile application for iOS, Android, Mac, and Windows, and some affordable premium plans starting at just $25 per month. Read more SpatialChat is a virtual event hosting platform, where users can re-create their social life interactions, move between groups and make alterations in their context. Coordinators can add in thousands of attendees and ensure the best online networking experience in real-time. They can even forward text messages or share written contents inclusive of links that disappear after some time. Moreover, an inbuild Fluid Chat System enables private conversations with particular attendees in a hassle-free manner. Hosts can even share their screen, showcasing a creative board, presentation, source code, web browser tab, project management board and more. They can also forward images or youtube videos as per need and watch them together. The solution enables users to pin content as a consistent part of the customised space. SpatialChat is an ideal platform for webinars and education for remote teams and event organisers. Read more GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can instantly convert their chat or call support into an online support session. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Agents can connect to any unattended machines whenever they want to resolve issues. GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice. They can easily access customers’ system information, including software and hardware configurations. GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. Supporting staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time. Read more With monday.com, managers can better keep their team aligned from one collaborative workspace. This flexible platform allows you to truly centralize your data, leveraging native integrations, third-party apps, and helpful widgets. With an overview of all ongoing processes, you can quickly gauge the status of essential tasks and follow up with the relevant team member efficiently. Essentially, on monday.com, executives have the flexibility to build the perfect tools for their team using intuitive drag-and-drop technology. Simply select one of over 200 templates, and customize it using the 20 editable columns to support any of your workflows. Then if your team grows, your workflows can easily scale with you, empowering your team to new heights with complete visibility. Read more
Pricing Options
  • Free Trial Available
  • Starts at $25.00.
  • Free Trial Not Available
  • Starts at $49.99. Offers Free-forever and Custom plan.
  • Free Trial Available
  • Starts at $39.00.
  • Free Trial Available
  • Starts at $9.0. Offers Free-forever and Custom plan.
SW Score & Breakdown

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    85%
  • Momentum
    62%
  • Popularity
    81%

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    92%
  • Reviews
    78%
  • Momentum
    64%
  • Popularity
    73%

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    95%
  • Reviews
    85%
  • Momentum
    66%
  • Popularity
    83%

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    96%
  • Momentum
    70%
  • Popularity
    97%
SaaSworthy Awards
Not Available
Not Available
Not Available
# 3 Most Worthy # 1 Most Popular

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • NA
  • NA
  • Available
  • Available

Reviews & Ratings

User Rating
4.6/5 482 user ratings
4.9/5 135 user ratings
4.5/5 420 user ratings
4.5/5 6,812 user ratings
Rating Distribution
  • Excellent

    73%
  • Very Good

    22.2%
  • Average

    1.2%
  • Poor

    0.6%
  • Terrible

    2.9%
  • Excellent

    86.7%
  • Very Good

    12.6%
  • Average

    0.7%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    61%
  • Very Good

    33.6%
  • Average

    4.8%
  • Poor

    0%
  • Terrible

    0.7%
  • Excellent

    66.3%
  • Very Good

    25.5%
  • Average

    4.2%
  • Poor

    1.5%
  • Terrible

    2.5%
User Sentiments

    Ease of Use, Fast Connection Speeds, Reliable Remote Access, Cost-Effective Pricing

    Occasional Software Crashes, Mobile App Limitations, Inconsistent Remote Printing Functionality, Technical Limitations with Third-Party Integrations

    Spatial Audio Feature, Customizable Backgrounds, Ease of Use, Interactive Experience

    Limited Room Capacity, Occasional Audio Issues, Lack of Advanced User Management, Mobile Experience Needs Improvement

    User Friendly Interface, Fast Remote Connections, Reliable Remote Access, Comprehensive Features

    Unreliable Software/Connectivity Issues, High Pricing, Limited Mobile Device Compatibility, Confusing Unattended Access Setup

    User-friendly Interface, Extensive Customization, Effective Team Collaboration, Robust Automations

    Mobile App Functionality, Limited Sub-Item Functionality, Inconsistent Notifications, Slow Loading Times

Review Summary

Splashtop Remote Support is generally well-received by users. Reviewers appreciate its ease of use, reliability, and wide range of features for remote desktop access and support. The software is praised for its fast connection speeds, simple user interface, and compatibility with various devices. Additionally, Splashtop's customer support is often commended for being responsive and helpful. However, some users have reported occasional connection issues and difficulties with certain features. Overall, Splashtop Remote Support is considered a reliable and user-friendly solution for remote access and support.

The overall sentiment towards SpatialChat is quite positive, with users praising its immersive and engaging virtual meeting experience, ease of use, and ability to foster collaboration and connection. Many reviewers highlight the platform's intuitive interface, customizable avatars, and interactive features like spatial audio and hand gestures as key strengths. Additionally, users appreciate the platform's reliability and stability, as well as its ability to accommodate large groups. However, some reviewers have expressed concerns regarding occasional technical glitches and limited integration options, suggesting the need for further improvements in these areas.

Users commend GotoAssist's user-friendly interface, praising its intuitive design and ease of navigation. They appreciate the quick and reliable remote access capabilities, enabling seamless troubleshooting and issue resolution. Additionally, the ability to transfer files and collaborate with team members during remote sessions is a major advantage. However, some users have expressed concerns regarding occasional glitches and stability issues, particularly during screen sharing. Furthermore, a few customers have reported challenges with customer support, citing slow response times and a lack of resolution to their queries.

Overall, users praise the user-friendly interface, customization options, and ability to manage projects and tasks efficiently. They also appreciate the integrations with other tools and the mobile app. However, some users mention occasional glitches and a learning curve for new users. While customer support is generally well-received, some users report slow response times. Nevertheless, the majority of users find the platform valuable for project management and collaboration, highlighting its flexibility, ease of use, and positive impact on their productivity.

  Read All User Reviews Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $25.00.
  • Free Trial Not Available
  • Starts at $49.99. Offers Free-forever and Custom plan.
  • Free Trial Available
  • Starts at $39.00.
  • Free Trial Available
  • Starts at $9.0. Offers Free-forever and Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Remote Support Plus $25.00 $25.00 per month

Remote Support Premium $40.00 $40.00 per month

Free Free

Standard Plan $49.99 $49.99 per month

Pro Plan Custom

Service Desk $39.00 $49.00 per month

GoToAssist $55.00 $69.00 per user / month

Free Free

Basic $9.00 $12.00 per user / month

Standard $12.00 $14.00 per user / month

Pro $19.00 $24.00 per user / month

Enterprise Custom

 
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Screenshots & Videos

Screenshots Splashtop Remote Support screenshot
+ 2 More
SpatialChat screenshot Not Available Columns
+ 20 More
Videos Video Thumbnail
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Video Thumbnail Video Thumbnail
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Video Thumbnail
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Vendor information

Company Details Located in: San Jose, CA - 95129 Founded in: 2006 Located in: Limassol, Cyprus Located in: Boston, Massachusetts Located in: New York, NY 10003 Founded in: 2012
Contact Details

+1-408-861-1088

https://www.splashtop.com/remote-support

Not available

https://spatial.chat/

1 855 263 2838

https://www.goto.com/it-management/resolve

Not available

https://monday.com

Social Media Handles

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