Zendesk Sell vs HighLevel in April 2026

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Sell

CRM Software

4.6 52 user ratings

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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HighLevel

CRM Software

4.9 3,500 user ratings

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Overview

Description	Zendesk Sell is a salesforce automation software to make better decisions in Sales. It is simple, user-friendly, and designed to help sales reps to keep selling. Focused on increasing productivity, the software gives quick access to relevant deal data to facilitate ease of analysis and collaboration. Data capture is automatic, and therefore, agents and sales reps can always stay on the same page when handling customer accounts. It streamlines the building and management of sales pipelines so that reps can prioritize prospects and customers. The greatest USP of the software is enabling users to send emails, make calls, view deal history, and schedule meetings in a few clicks. SmartList is another fantastic feature that allows for the segmentation and filtering of deals and leads in real-time. Businesses can integrate their everyday tools with the platform or create their own Zendesk apps to be used exclusively. Zendesk Sell’s SDKs and APIs provide the foundation for the successful project integrations. Read more	HighLevel is on a mission to propel agencies and professionals in numerous industries beyond their benchmarks for success by enhancing automation, improving communication, and fostering scalable growth in a user-friendly manner. The AI-powered all-in-one platform is at the core—crafted for sales, marketing, CRM, and more. They offer a white-labeled version for branding, strengthening market positions, and maximizing profitability. HighLevel leaves an indelible mark on the tech community, the SaaS industry, and a diverse clientele. Initiatives like online communities underscore their commitment to knowledge sharing, collaboration, and industry empowerment. Beyond software, the comprehensive support includes accessible virtual meetings via video call and a wealth of resources, ensuring the customers succeed and excel. At HighLevel, they are not just shaping the future of marketing, SaaS, and more; they are collaboratively empowering success—one innovative solution at a time. Read more
Pricing Options	Free Trial Available Starts at $19.0.	Free Trial Available Starts at $97.0.
SW Score & Breakdown	93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 84% Momentum 65% Popularity 73%	95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 93% Reviews 85% Momentum 75% Popularity 89%
SaaSworthy Awards	# 10 Highly Rated # 20 Most Popular	# 4 Fastest Growing # 9 Fastest Growing

Features

Total Features	26 Features	22 Features
Common Features for All	Call Logging Call Logging helps to register call details such as call duration, date and time of calls, notes, etc. Collaboration Tools Interactive tools meant to make the application highly collaborative and encourage teamwork Contact Management Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc. Customer Segmentation Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads Customer Support Ensures after-sales interactions with your customers and solve queries related to your products and services Dedicated Phone Line Integration Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking Document Management Ability to store and manage various information and documents in electronic format. Lead Management A systemized and organized way of managing all your leads and their conversation. Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response. List Management Enables management of multiple lists and communications with them Marketing Automation Develop customer relationships, automate marketing programs and measure your marketing ROI Opportunity Management Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle. Order Management Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way Product Catalog Lets your sales representatives, as well as customers, view details and prices of each product. Project Management Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks. Quotes (Proposals) Create effective sales proposals by generating multiple quotes per opportunity Real-time Data Sync Allows to synchronize with other systems for up-to-date information across platforms Referral Tracking Track and manage your referred customers. Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Sales Force Automation Streamlined management of the sales cycle from lead to close Territory Management Helps to assign, manage sales territories and conveniently track their progress + 18 More - Show Less	Call Logging Call Logging helps to register call details such as call duration, date and time of calls, notes, etc. Collaboration Tools Interactive tools meant to make the application highly collaborative and encourage teamwork Contact Management Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc. Customer Segmentation Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads Customer Support Ensures after-sales interactions with your customers and solve queries related to your products and services Dedicated Phone Line Integration Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking Document Management Ability to store and manage various information and documents in electronic format. Lead Management A systemized and organized way of managing all your leads and their conversation. Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response. List Management Enables management of multiple lists and communications with them Marketing Automation Develop customer relationships, automate marketing programs and measure your marketing ROI Opportunity Management Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle. Order Management Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way Product Catalog Lets your sales representatives, as well as customers, view details and prices of each product. Project Management Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks. Quotes (Proposals) Create effective sales proposals by generating multiple quotes per opportunity Real-time Data Sync Allows to synchronize with other systems for up-to-date information across platforms Referral Tracking Track and manage your referred customers. Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Sales Force Automation Streamlined management of the sales cycle from lead to close Territory Management Helps to assign, manage sales territories and conveniently track their progress + 13 More - Show Less
Unique Features	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Advanced Automation Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency. Customization Helps to customize the system for use in industry-specific use cases IoT Integration Leveraging Internet of Things devices for enhanced data collection and analysis Omnichannel Customer Engagement Unified management of customer interactions across multiple channels, including web, mobile, and social media. Predictive Analytics Advanced analytics for predicting customer behavior and sales opportunities	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Advanced Automation Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency. Customization Helps to customize the system for use in industry-specific use cases IoT Integration Leveraging Internet of Things devices for enhanced data collection and analysis Omnichannel Customer Engagement Unified management of customer interactions across multiple channels, including web, mobile, and social media. Predictive Analytics Advanced analytics for predicting customer behavior and sales opportunities

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.6/5 52 user ratings	4.9/5 3,500 user ratings
Rating Distribution	Excellent 61.5% Very Good 38.5% Average 0% Poor 0% Terrible 0%	Excellent 96.3% Very Good 1.2% Average 0.3% Poor 0.3% Terrible 1.9%
User Sentiments	Intuitive User Interface, Mobile App Functionality, Extensive Integrations, Effective Sales Management Limited Customization Options, Occasional Performance Issues (Slow Loading, Syncing Errors), Limited Reporting Capabilities, Complex Integration Setup	Exceptional Customer Support, Extensive Integrations, Comprehensive Marketing Tools, Robust Automation Features Occasional Software Glitches, Mobile App Functionality Issues, Steep Learning Curve, Slow Email Support Response
Review Summary	Users praise the product's ease of use, customizable features, and helpful customer support. They find it user-friendly, even for non-technical users, and appreciate the ability to tailor it to their specific needs. The product's support team is also lauded for their responsiveness and willingness to go the extra mile. However, some users mention occasional glitches and a learning curve for more advanced features. Additionally, a few users express concerns about data security and integration with other software. Overall, the product is well-received, with many users highlighting its user-friendliness, customizability, and supportive customer service.	Review Summary: HighLevel is generally well-received by users, earning praise for its ease of use, comprehensive features, and helpful customer support. Many users appreciate its user-friendly interface, drag-and-drop functionality, and extensive customization options. They also value its integrated features such as CRM, email marketing, and sales funnels, which streamline business processes and improve efficiency. However, some users mention occasional technical glitches and a learning curve for some advanced features. Overall, HighLevel is considered a robust and reliable platform for businesses seeking an all-in-one solution to manage their sales and marketing operations.
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Pricing

Pricing Options	Free Trial Available Starts at $19.0.	Free Trial Available Starts at $97.0.
Pricing Plans Monthly Plans Annual Plans	Sell Team $19.00 $25.00 per user / month Sell Growth $55.00 $69.00 per user / month Sell Professional $115.00 $149.00 per user / month Zendesk Sell Enterprise $169.00 $219.00 per user / month	Starter $97.00 $97.00 per month Unlimited $297.00 $297.00 per month Pro $497.00 $497.00 per month
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