Zoho CRM vs Odoo CRM in March 2026

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho CRM

CRM Software

4.7 44 user ratings

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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Odoo CRM

CRM Software

4.3 121 user ratings

View Details

Overview

Description	Zoho CRM helps businesses of all size in maintaining a high standard of customer relations with its feature-rich software. The multichannel support feature lets your reach your customers via any medium, be it phone, live chat, email or through social media. With visitor tracking and email analytics, you can see what your customers are seeing and find opportunities for interaction. With pre-built and customizable KPIs, you can see where your team excels and where they need more training. Zoho CRM’s Blueprint ensures that the same level of attention is given to the right customers, even if the sales team grows. It makes sure that everyone in the team follows the right process. Read more	Odoo CRM is an advanced CRM software that helps businesses with their sales opportunity enhancement and organisational efficiency management. Insights provided by the same help companies make smarter decisions in real-time, allowing users to create custom dashboards of their own and get access to quick information at a glance. Apart from that, detailed reports and flow charts are also available with the platform facilitating deeper data insights and real-time sharing protocols with fellow team members. Odoo CRM allows businesses to schedule activities based on sales scripts, inclusive of meetings, calls, quotations and mailing. Moreover, they can also gather required information about mail received, website, pages viewed, etc. For supervisors, a real-time overview of integrated performances, scheduled activities and team-based actions are of great help. At last, companies can also depend on the same to find out how they have performed as compared to pre-scheduled monthly targets. Read more
Pricing Options	Free Trial Available Starts at $14.0.	Free Trial Not Available Offers Free-forever plan.
SW Score & Breakdown	98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 69% Momentum 71% Popularity 83%	93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 76% Momentum 72% Popularity 68%
SaaSworthy Awards	# 1 Most Worthy # 5 Highly Rated	# 18 Fastest Growing

Features

Total Features	27 Features	26 Features
Common Features for All	Call Logging Call Logging helps to register call details such as call duration, date and time of calls, notes, etc. Collaboration Tools Interactive tools meant to make the application highly collaborative and encourage teamwork Contact Management Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc. Customer Segmentation Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads Customer Support Ensures after-sales interactions with your customers and solve queries related to your products and services Dedicated Phone Line Integration Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking Document Management Ability to store and manage various information and documents in electronic format. Lead Management A systemized and organized way of managing all your leads and their conversation. Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response. List Management Enables management of multiple lists and communications with them Marketing Automation Develop customer relationships, automate marketing programs and measure your marketing ROI Opportunity Management Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle. Order Management Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way Product Catalog Lets your sales representatives, as well as customers, view details and prices of each product. Project Management Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks. Quotes (Proposals) Create effective sales proposals by generating multiple quotes per opportunity Real-time Data Sync Allows to synchronize with other systems for up-to-date information across platforms Referral Tracking Track and manage your referred customers. Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Sales Force Automation Streamlined management of the sales cycle from lead to close Territory Management Helps to assign, manage sales territories and conveniently track their progress + 18 More - Show Less	Call Logging Call Logging helps to register call details such as call duration, date and time of calls, notes, etc. Collaboration Tools Interactive tools meant to make the application highly collaborative and encourage teamwork Contact Management Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc. Customer Segmentation Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads Customer Support Ensures after-sales interactions with your customers and solve queries related to your products and services Dedicated Phone Line Integration Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking Document Management Ability to store and manage various information and documents in electronic format. Lead Management A systemized and organized way of managing all your leads and their conversation. Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response. List Management Enables management of multiple lists and communications with them Marketing Automation Develop customer relationships, automate marketing programs and measure your marketing ROI Opportunity Management Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle. Order Management Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way Product Catalog Lets your sales representatives, as well as customers, view details and prices of each product. Project Management Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks. Quotes (Proposals) Create effective sales proposals by generating multiple quotes per opportunity Real-time Data Sync Allows to synchronize with other systems for up-to-date information across platforms Referral Tracking Track and manage your referred customers. Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Sales Force Automation Streamlined management of the sales cycle from lead to close Territory Management Helps to assign, manage sales territories and conveniently track their progress + 18 More - Show Less
Unique Features	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Advanced Automation Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency. Customization Helps to customize the system for use in industry-specific use cases IoT Integration Leveraging Internet of Things devices for enhanced data collection and analysis Omnichannel Customer Engagement Unified management of customer interactions across multiple channels, including web, mobile, and social media. Predictive Analytics Advanced analytics for predicting customer behavior and sales opportunities	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Advanced Automation Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency. Customization Helps to customize the system for use in industry-specific use cases IoT Integration Leveraging Internet of Things devices for enhanced data collection and analysis Omnichannel Customer Engagement Unified management of customer interactions across multiple channels, including web, mobile, and social media. Predictive Analytics Advanced analytics for predicting customer behavior and sales opportunities

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.7/5 44 user ratings	4.3/5 121 user ratings
Rating Distribution	Excellent 72.7% Very Good 20.5% Average 6.8% Poor 0% Terrible 0%	Excellent 57.9% Very Good 25.6% Average 9.9% Poor 4.1% Terrible 2.5%
User Sentiments	Ease of Use, Customizable Interface, Extensive Integrations, Affordable Pricing Slow Customer Support, Occasional Software Glitches, Limited Mobile Functionality, Complex Customization	Ease of use, Customizable Modules, Extensive Integrations, Sales Management Capabilities Outdated User Interface, Occasional Performance Issues, Complex Configuration, Inadequate Customer Support
Review Summary	Zoho CRM receives positive reviews for its user-friendly interface and affordability. Users appreciate its comprehensive features, including lead tracking, contact management, and automation capabilities. However, some users report a steep learning curve and occasional glitches, particularly with advanced features. While customer support receives mixed feedback, Zoho CRM is highly recommended for businesses seeking an all-in-one solution to improve efficiency and customer relationships.	User reviews of Odoo CRM highlight its ease of use and customizability, particularly for managing customer data, sales pipelines, and inventory. Users appreciate the integrated platform, which connects CRM functionalities with accounting, marketing, and other modules. While Odoo CRM is lauded for its flexibility and cost-effectiveness, some users mention challenges with data importing, limited reporting options, and a somewhat outdated user interface.
Pros & Cons	Feature-rich software for maintaining high customer relations. Multichannel support for reaching customers via various mediums. Visitor tracking and email analytics for identifying interaction opportunities. Pre-built and customizable KPIs for tracking team performance. Blueprint feature for ensuring consistent attention to key customers. Occasional glitches reported by some users. May lack advanced features for larger organizations.	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $14.0.	Free Trial Not Available Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Standard $14.00 $20.00 per user / month Professional $23.00 $35.00 per user / month Enterprise $40.00 $50.00 per user / month Ultimate $52.00 $65.00 per user / month	Odoo CRM Free
	View Detailed Pricing	View Detailed Pricing

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Alternatives

	Odoo CRM 4.3 121 ratings Zoho CRM Vs Odoo CRM Freshsales 4.7 38 ratings Zoho CRM Vs Freshsales Microsoft Dynamics 365 for Sales 3.6 1,387 ratings Zoho CRM Vs Microsoft Dynamics 365 for Sales Salesforce 4.5 30 ratings Zoho CRM Vs Salesforce LeadSquared CRM 4.7 238 ratings Zoho CRM Vs LeadSquared CRM	Zoho CRM 4.7 44 ratings Odoo CRM Vs Zoho CRM Pipedrive CRM 4.7 48 ratings Odoo CRM Vs Pipedrive CRM Microsoft Dynamics 365 for Sales 3.6 1,387 ratings Odoo CRM Vs Microsoft Dynamics 365 for Sales Salesforce 4.5 30 ratings Odoo CRM Vs Salesforce Pipeline CRM 4.5 923 ratings Odoo CRM Vs Pipeline CRM
	View All Zoho CRM Alternatives	View All Odoo CRM Alternatives

Screenshots & Videos

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Vendor information

Company Details

Located in: Pleasanton, California - 94588 Founded in: 2005

Located in: Auderghem, Brussels

Contact Details

+1 877-834-4428

https://www.zoho.com/crm/

+32 2 290 34 90

https://www.odoo.com/app/crm

Social Media Handles

Linkedin 31K

Twitter 79K

Facebook 2K

Instagram 6K

Youtube 21K

Google Play 362K

Apple App Store 113

FAQs

What are the key differences between Zoho CRM and Odoo CRM?

Zoho CRM is a comprehensive CRM software with a focus on customer engagement and sales automation, while Odoo CRM is an advanced CRM software that emphasizes sales opportunity enhancement and organizational efficiency management.

What are the alternative products to Zoho CRM?

The top alternatives to Zoho CRM are Freshsales, HubSpot CRM, Microsoft Dynamics 365 for Sales, Salesforce, and SalesCRM.

Which SaaS products can Zoho CRM integrate with?

Zoho CRM offers integration capabilities with a wide range of SaaS products, including Leadfeeder, Slack, Box, Zoho Creator, Zoho SalesIQ, Google Sheets, Zoho Desk, Saasu, Zapier, ClickDesk, Zoho Sign, Zoho Projects, PieSync, Knowlarity, GotoMeeting, MailChimp, Adobe Sign, Zoho Expense, DocuSign, Constant Contact, Zoho Campaigns, GetResponse, Front, Dropbox Business, SurveyMonkey, Zoho Survey, QuoteWerks, Quickbooks, PandaDoc, Zoho Books, Zoom, Eventbrite, Xero, Zoho Forms, iQuoteXpress, Zoho Cliq, ActiveCampaign, RingCentral Office, Twilio Flex, Zoho Meeting, Zoho Billing, Unbounce, GoToWebinar, Google Drive, Proposify, Shopify, and Zoho Social.

Which product is better for large-scale customer relationship management?

Both Zoho CRM and Odoo CRM are suitable for large-scale customer relationship management, offering features such as advanced automation, customizable dashboards, and real-time data sync.

How do the reporting and analytics features of these products differ?

Zoho CRM provides pre-built and customizable KPIs for tracking team performance and identifying areas for improvement, while Odoo CRM offers detailed reports and flow charts for deeper data insights and real-time sharing with team members.