Leading Alternatives to CallZen for Your Business

Elevate their customer interaction experience with Insighto.ai, the conversational AI partner designed to bridge the gap between businesses and a global audience. Perfect for professionals seeking to expand their reach, this intelligent solution facilitates natural, seamless communication in a variety of languages, ensuring no customer is ever lost in translation. Improve the quality of customer service by offering real-time, fluent conversations in the customer's native language, leading to higher satisfaction and loyalty. Reduce the need for multilingual staff and minimize the risk of miscommunication, thereby streamlining operations and cutting down on training costs. Stand out in the marketplace by providing an innovative communication tool that transcends language limitations, placing their business ahead of the curve. In an increasingly connected world where customer experience is paramount, Insighto.ai stands out as a versatile and essential tool for proactive organizations looking to thrive on a global stage. Embrace the future of communication with Insighto.ai, their partner in creating meaningful, language-inclusive customer relationships.

MyAutoBio is the ultimate AI-powered storytelling tool that transforms their life's experiences into a captivating and interactive narrative. With MyAutoBio, they can create a bridge across generations, ensuring the preservation of their personal history. This platform makes it easy for them to record and safeguard their precious memories before they disappear. This AI-enhanced storytelling technology keeps their history vibrant, letting you relive and share their journey with loved ones. But that's not all, MyAutoBio goes beyond just preserving their memories it allows them to leave a legacy that will be treasured by all of humanity. This platform captures and honors their life story, ensuring that their legacy lives on for generations to come. Their stories are a bridge to the future a way to share their wisdom and life lessons, creating a lasting bond with family and loved ones. MyAutoBio is user-friendly and caters to storytellers of all ages. They can easily document their stories, thoughts, and lessons and use our platform to refine their thoughts and organize their experiences. Plus, they have the option to save their journals in digital format or even print them to share with family and friends.

Awaken Conversations is the best platform for analysing conversations related to every customer and query call. The analytic mechanisms present in this platform can analyse the tiny aspects of each call. Thus allowing client companies to understand their customers better. Speech and voice analytics identify every feeling attached to the voice of the customer for the client-side, improving and retaining them for a long. Client companies that value their customers largely tend to find Awaken Conversations a reliable platform. It lets the former get a hint of what the customers want, their reason for contacting the client itself, the urgency of the issue and find a relevant solution for the same. Apart from looking after the customers, it notifies the authorities about relevant workshops for improving sales and gives an insight into the collective productivity of the workforce, all within regular intervals. This further enables the authorities to identify the lacks within the company and thus implement operational improvements wherever and whenever necessary.

InteliConvo is the ultimate Al Powered Speech Analysis & Automation platform. It provides businesses and organizations with powerful insights into customer conversations that would otherwise be hidden. With InteliConvo, 100% of recorded customer calls can be analyzed for customer buying patterns, intents, sentiment, willingness to pay, product feedback, and brand image. This data can then be used to automate workflows and increase team performance, sales velocity, debt collections effectiveness, customer experience ratings, and compliance with regulation requirements. InteliConvo is the perfect tool for professionals looking to get a competitive edge in their industry by leveraging customer data for additional insights.

Oxus.AI is a speech analytics software that helps sales teams to monitor 100% of their calls in any language and provide instant feedback to improve their performance. It helps users to get a deeper understanding of the performance of their team members over the phone. Oxus.AI works with a unique deep learning AI, that makes it to bring advanced speech analytics solutions backed by more than 7000 languages spoken around the world. In addition, the software also comes with a dashboard that shows the complete feedback cycle and allows users to pinpoint problematic areas, give personalised and actionable feedback to sales teams. Users can customise the software in their way so that it can easily capture industry-specific jargon. Oxus.AI works on a technology that enables sales teams to review a call within seconds and respond quickly. Furthermore, users also get visibility into their sales techniques which helps them to find out which technique is coming out most successful.

Daisee provides exceptional AI voice analytics and call centre quality assurance. Thanks to a good number of analytic mechanisms functioning simultaneously, Daisee gives its clients the chance to understand their customers on a deeper level. It is a stellar platform for managing calls on a single window, transcribing calls rapidly, evaluating performance and, of course, enhancing productivity. This further improves the standards of quality assurance. Daisee augments human behaviour by reading between the lines, thus revealing compliance gaps and the sentiments of the caller in concern. It also enables the authorities to gain an insight into the reason that is essentially behind the customers contacting the company directly. The customer experience that Daisee promises is what leads its clients to make huge terms of revenue growth. The platform uses AI and natural language processors to let the authorities beware of the conversations they will be handling. This, in turn, allows the latter to focus on issue-centric solutions to tend to the raised problems directly.

Prodigal is a Consumer Finance Intelligence solution that analyzes customer and patient interactions to supercharge profits and customer experience. Built on decades of industry and data science expertise, Prodigal’s real-time and post-engagement apps give lenders and healthcare providers the power to turn insights into measurable outcomes. Loan servicing and collection contact centers trust Prodigal to boost productivity, effectiveness, and compliance by optimizing operations and quality assurance. Nearly one in five U.S. borrowers have engaged with Prodigal over more than 200 million interactions. Prodigal's industry specialized AI decision engine powers the solution’s three core apps: ProAssist, ProNotes, and ProVoice. ProAssist prompts agents in real-time to say and do the things proven to collect more and increase first call resolutions. ProNotes auto-writes call notes in seconds so agents can focus on customer experience and get back hours in their days. ProVoice analyzes and scores 100% of calls for compliance, reducing risk and increasing QA effectiveness.

Speechmate software is an audio badge used to record conversations between sales assistants and customers. The software offers tools to track sales standards and scripts. Measure reports in real-time with automatic data transfer for analysis.

Picovoice is the end-to-end platform for adding voice to anything on terms. Match the accuracy of cloud-based speech recognition with on-device ASR, with no compromises. Adopt models specific to domain to boost accuracy even more. Transcribe at a fraction of cost while maintaining ownership of data. Make audio files searchable and discoverable with direct audio indexing, without relying on transcription. Achieve superior accuracy and speed compared to any speech-to-text solution. Find keywords, including proper names in audio files.

Rezo.AI is an AI-powered contact centre that works with human agents to automate monotonous tasks and improve customer experiences. Rezo.AI increases customer engagement anytime, everywhere, since it is quick, scalable, and error-free. The software simplifies interactions across several channels, including email, chat, voice, Whatsapp, and social media, resulting in faster response, satisfied customers, and more productive agents. It also aids in the analysis of each call and interaction with clients. Furthermore, Natural Language Technology (NLP) aids in in-depth learning of agent and client engagement, as well as providing a scorecard for agents. The system then emphasises the areas for development using the NLP engine and provides personalised coaching advice for the agents to work on. Personalised advice combined with data assists agents in better identifying gaps and improving transparency and satisfaction. Furthermore, robotic process automation bots provide value to an automation platform by performing jobs faster, letting people focus on higher-value work, and improving customer satisfaction through shorter turnaround times.

Introducing Voxxio, the new tool that makes it easy to instantly create stunning visual storyboards from their spoken ideas with the help of artificial intelligence (AI). If they’re an entrepreneur, marketer, or creative professional looking to save time and energy but still wow clients, Voxxio is the perfect choice. Voxxio harnesses the power of AI to turn their spoken ideas into visually engaging storyboards, all in just minutes. The software understands and draws insights from their voice input, automatically creating clear and compelling visuals to bring their ideas to life. Their storyboards are professionally designed according to industry best practices to ensure they have maximum impact on their audience. Using Voxxio is easy. All they have to do is select a template for their storyboard, speak their ideas and watch as Voxxio creates a beautiful visual representation in record time. The end result is a high-quality product that looks like it was created by a professional designer. Voxxio is the perfect tool for busy professionals who want to put their best foot forward without spending lots of time and energy. So if you’re looking for a powerful way to quickly turn their spoken ideas into visual success, look no further than Voxxio.

NeoSound Intelligence is a voice analytics programme that aids call centres in improving the calibre of customer discussions. NeoSound can help contact centre quality managers identify the most important attention-seeking requests amid hundreds of other calls by employing a multitude of elements. The software also gives customers the option to listen to call recordings again and review words, phrases, and inappropriate stop-words used during a discussion. It makes it simple to evaluate the quieter and more emotional aspects of a call in addition to keeping track of the script, ethical adherence, and commercial quality standards. The dashboard function makes it simpler to collect all of the aforementioned data in one place, as well as identifies areas for improvement and highlights the most profitable trends. Any personal information is automatically found and removed from the transcription scripts and audio files. The software is therefore extremely secure and compliant.

VoiceBase is a speech analytics software that helps companies to turn voice data into useful insights. It is an AI-powered software that is capable of understanding sentiments in customers’ voices. In this way, it enables companies to discover new ways to maximise revenue, lower call centre costs and minimise compliance risk. VoiceBase comes with Intelligence and Natural Language Processing tools that can be used to turn raw, unstructured call data into informative, structured data, which can be easily analysed. The same tools can also be used to convert speech into text. VoiceBase is capable of automatically detecting and redacting the sensitive PCI/PII data present in the audio and transcript. It comes with 40 different types of paralinguistic metrics such as overtalk, silence, sentiment and dynamism. With these features, the tool detects and predicts even highly complex behaviour with great accuracy. Moreover, VoiceBase can even analyse chat, CRM data, email and other support data to offer a complete view of customer interactions.

Nexidia provides the most innovative interaction analytics solutions available. Works with some of the world's largest contact centers, media and entertainment companies, government agencies, and legal firms.

A TalkForce AI Voice/Call Agent revolutionizes customer support by leveraging advanced speech recognition and Natural Language Understanding (NLU) to interact seamlessly with callers. This AI-driven solution answers basic questions, resolves routine inquiries, and intelligently routes complex issues to human agents, significantly enhancing operational efficiency. By automating customer care, TalkForce AI reduces operational costs while providing 24/7 support, ensuring customers always receive immediate assistance. It handles a variety of tasks from answering frequently asked questions and scheduling appointments to processing cancellations and confirming reservations effortlessly. The AI agent's ability to quickly retrieve information and provide empathetic, professional responses enhances customer satisfaction, making the service experience smooth and stress-free. TalkForce AI empowers businesses to streamline operations and focus on delivering exceptional service, setting them apart from the competition. With TalkForce AI, businesses can elevate their customer service, reduce costs, and ensure unparalleled customer satisfaction.

Allo-Media provides an AI platform based on Call Tracking, Automatic Natural Language Recognition, and Speech Analytics that helps you convert your calls into the right actions. Automated scoring of leads and conversion. Identification of call generating campaigns.

ConvoZen.AI is revolutionizing customer conversations with its AI-first approach, delivering actionable insights that empower teams across Sales, Support, and Servicing. By analyzing calls, chats, and meetings, ConvoZen identifies key customer trends through features like Feedback Analysis, Prospect Scoring, and Sales Rejection Insights. This helps businesses understand why customers hesitate to purchase and how to turn those insights into results. The platform streamlines operations with tools like AI Ticket Routing, which transforms support tickets and social comments into quantifiable insights, and Automated Quality Assurance, ensuring compliance and efficiency in every interaction. With Agent Assist and AI Coaching, ConvoZen boosts agent performance by providing real-time support, call scoring, and personalized feedback, reducing escalations and improving customer satisfaction. For businesses focused on growth, features such as Audit Copilot and Violation Tracking help identify and resolve compliance issues seamlessly. ConvoZen’s AI technology not only enhances productivity but also creates a single source of truth for customer knowledge, enabling brands to optimize the entire customer lifecycle. Empower your business with smarter customer interactions. ConvoZen transforms conversations into valuable data, offering the insights they need to innovate and grow. Stay ahead of the curve with a platform built to do the heavy lifting for them.

Poised is the AI-powered communication coach that helps you speak with confidence and clarity. Private and secure, an essential tool for digital-first workplaces. Poised gives real-time feedback on everything from words most spoken to filler words, confidence, energy, empathy, and more.

Summatti is an ideal platform for implementing worthy QA and retrieving actionable results. The platform is a simple one with a no-code interface that uses artificial intelligence for speech analytics, empowering the service teams alike. Summatti has recently emerged as one of the top platforms designed for this purpose, with almost a hundred companies that form its clientele. The platform conducts digital audit sessions calls and tickets that automatically can increase the number of complete and informative survey responses. Since it is an all-in-one solution with a single-window view for all audits simultaneously, the utility of spreadsheets and updating them manually is eliminated. This further eliminates a whole lot of confusion that might come up if these accounts undergo manual handling and updating. Summatti uses AI for a hundred per cent accurate analysis of speech segments. Thus helping clients to take action in real-time and improving customer experience with personalised solutions.