Serviceaide ChangeGear

About Serviceaide ChangeGear

ChangeGear is an award-winning ITSM platform, recognized as ‘best in class’ by analysts like Gartner, Pink Elephant (Innovation of the Year), and Forrester (NOW Tech ESM 2021). The ChangeGear solution provides comprehensive service and support solutions for IT operations to meet the needs of analysts and end users. Known for their strength in change management, ChangeGear is popular in industries with heavy compliance regulations.

Pricing

Free Trial Not Available
Offers Custom plan.
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Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

Serviceaide ChangeGear Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Serviceaide ChangeGear Custom

Features

Intuitive user interface
Drag and Drop Editing
Customization
Multiple User Views
AI driven platform
Real time recommendations
Auto population
Machine Learning
Seamless workflow automation
Self-service portal
Service Desk
Change Management
Audit Offering
Assest Managemet

Disclaimer: The pricing details were last updated on 11/05/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Serviceaide ChangeGear Reviews

User Rating

4.1/5 (Based on 88 Ratings)

Rating Distribution

Excellent
39.8%
Very Good
36.4%
Average
15.9%
Poor
4.5%
Terrible
3.4%

User Sentiments

Customizable Workflows, ITIL Compliance, Robust Reporting, User-Friendly Interface

Complex Configuration, Limited Integrations, Occasional Performance Issues, Documentation Requires Improvement

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Review Summary

User reviews generally praise ServiceAide ChangeGear for its comprehensive ITIL-aligned features, particularly its strong change management and incident management capabilities. Its user-friendly interface and customizable workflows are highly valued, allowing organizations to tailor the platform to their specific needs. However, some users express concerns about the complexity of configuration, particularly for larger organizations, and limitations in reporting and integration with other systems. The platform's on-premise deployment is also a point of discussion, with some users finding it a valuable feature while others prefer a SaaS model. Overall, ChangeGear is considered a solid ITSM solution, with strengths in customization and support, but some users emphasize the need for continuous improvement in areas like documentation and integration capabilities.

Pros

Change Gear offers a comprehensive workflow and approvals functionality for managing ITIL processes and change requests.
The tool has proven effective for tracking audits related to changes in systems and personnel, improving compliance and visibility.
Change Gear facilitates better communication and collaboration between various business areas within an organization.

Cons

While customizable, Change Gear requires significant time and effort for configuration, potentially affecting smaller organizations.
The system may not meet the needs of larger organizations with complex resource management and automated change integration requirements.
Change Gear's backend interface can be somewhat clunky and may require separate thick clients for administrative settings and asset management.

AI-Generated from the text of User Reviews

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Serviceaide ChangeGear FAQs

What are the top alternatives for Serviceaide ChangeGear?

Here`s a list of the best alternatives for Serviceaide ChangeGear:

Does Serviceaide ChangeGear provide API?

No, Serviceaide ChangeGear does not provide API.

Serviceaide ChangeGear Contact

Vendor Details

San Jose, California Founded : 2016

Contact Details

+1 650-206-8988

https://serviceaide.com/products/service-management/changegear-platform

Social Media Handles

Not available

Customers

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com

Serviceaide ChangeGear

About Serviceaide ChangeGear

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Serviceaide ChangeGear Reviews

User Rating

Rating Distribution

User Sentiments

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Review Summary

Pros

Cons

Serviceaide ChangeGear FAQs

Serviceaide ChangeGear Contact

Customers

Disclaimer

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Serviceaide ChangeGear

About Serviceaide ChangeGear

Serviceaide ChangeGear Alternatives

Serviceaide ChangeGear Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Serviceaide ChangeGear?

Be The First One To Review!

Review Summary

Pros

Cons

Serviceaide ChangeGear FAQs

Serviceaide ChangeGear Contact

Customers

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Disclaimer

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

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