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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

eStreamDesk logo
Help Desk Software

4.1 8 user ratings

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Service Desk Software

4.2 250 user ratings

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Overview

Description eStreamDesk is a flexible platform enabling the helpdesk team to quickly and deftly manage tons of requests from various services. eStreamDesk is like email on steroids. All incoming e-mails are automatically converted to tickets and assigned according to the rules you define. eStreamDesk integrates directly with Twitter. Each and every tweet becomes a support ticket. Another quick and easy way to communicate with your raving fans. Save time on answering the same questions over and over again. Create a highly targeted, information-rich knowledge base. Read more TOPdesk is a service management software that helps businesses to easily connect with customers and meet their expectations. This easy to use solution allows businesses to spend less time on registering tickets and more time on delivering the best possible services. It makes it possible for companies to easily integrate their favourite tools. TOPdesk helps to reduce the workload of IT teams related to handling tickets, solving problems faster and sharing knowledge. Users can automate their processes so they can work together with other departments and improve efficiency. With its omnichannel support, businesses can help their customers through a channel appropriate for the latter. Moreover, detailed metrics offered by the software, helps businesses measure their departments’ performance and improve their services. The facilities department can utilise the software’s easy-to-use interface to perform all of their tasks easily, whether it’s monitoring orders or scheduling important repairs. TOPdesk, with included features and flexibility, is useful for every type of business, such as CAFM, ITSM, ESM and more. Read more
Pricing Options
  • Free Trial Available
  • Starts at $29.00. Offers Free-forever plan.
  • Free Trial Available
  • Offers Custom plan.
SW Score & Breakdown

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    84%
  • Reviews
    74%
  • Momentum
    61%
  • Popularity
    66%

Technical Details

Organization Types Supported
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
4.1/5 8 user ratings
4.2/5 250 user ratings
Rating Distribution
  • Excellent

    25%
  • Very Good

    62.5%
  • Average

    12.5%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    35.6%
  • Very Good

    51.6%
  • Average

    11.6%
  • Poor

    0.8%
  • Terrible

    0.4%
  Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $29.00. Offers Free-forever plan.
  • Free Trial Available
  • Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

FREELANCER Free

SMALL BUSINESS $29.00 $29.00 per month

PROFESSIONAL $75.00 $75.00 per month

ENTERPRISE $212.00 $212.00 per month

Essential Custom

Engaged Custom

Excellent Custom

 
View Detailed Pricing
View Detailed Pricing

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Screenshots & Videos

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Vendor information

Company Details

Not available

Located in: Orlando, Florida Founded in: 1993
Contact Details

Not available

http://www.estreamdesk.com/

+1 407-613-5410

https://www.topdesk.com/

Social Media Handles

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