HelpDesk

About HelpDesk

HelpDesk is a ticketing tool that functions as a help desk software that aids the customer management efforts of organizations. The tool seamlessly blends together all email communication by converting every email into tickets and organizing them. Users can also collaborate with team members, assign the generated tickets to the right stakeholders, and deploy features like tags and private notes to manage the tickets. They can also browse old messages to find any required details. HelpDesk also uses established security practices to encrypt, process and store every piece of conversation. Users can sign up for free for a trial period and the basic plan consists of features such as unlimited users, email channels with a shared inbox, all the collaboration tools, canned responses, high security, as well as chat and email support. Other features include categories, filters, smart search, ticket details, attachments, statuses, spam filters, and more.

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Pricing

Free Trial Available
Starts at $29.0. Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%
Reviews

78%
Momentum

67%
Popularity

76%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Online

HelpDesk Awards

# 17 Most Popular Software Help Desk Software
Q2 2024

# 7 Fastest Growing Software Help Desk Software
Q2 2023

# 17 Most Popular Software Help Desk Software
Q2 2023

# 4 Fastest Growing Help Desk Software
Q1 2022

# 15 Most Popular Help Desk Software
Q1 2022

# 3 Fastest Growing Help Desk Software
Q1 2021

# 19 Most Popular Help Desk Software
Q1 2021

HelpDesk Features

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Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

HelpDesk Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription / Quotation Based )

MONTHLY YEARLY

Team $29.00 $34.00 per user / month

$34 Billed Monthly

For Growing Teams with Entry-level Needs

Features

Paid Users with Admin or Agent Roles
Unlimited Free Viewers
5 Teams
5 Forwarding Addresses
5 Reply Addresses
One Custom Domain
5 Email Templates
5 Active Rules
5 Activated Custom Fields

Business $50.00 $59.00 per month

$59 Billed Monthly

For Businesses with Multi-brand Operations

Features

Paid Users with Admin or agent roles
Unlimited Free Viewers
100 Teams
100 Forwarding Addresses
100 Reply Addresses
100 Custom Domains
100 Email Templates
50 Active Rules
20 Activated Custom Fields

Enterprise Custom

For Corporations Requiring an Individual Approach

Features

Includes Features of Business Plan, Plus
Dedicated Account Manager
Product Training
Software Engineer Support
Security Assistance
White Label

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Disclaimer: The pricing details were last updated on 20/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about HelpDesk Pricing