Front vs Trengo Comparison

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Front

Help Desk Software

4.2 370 user ratings

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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Trengo

Help Desk Software

4.4 21 user ratings

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Overview

Description	Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via shared drafts and comments, automate replies with rules, exceed customer SLAs etc. The tool allows clustering all communication channels in one places like Twitter, phone calls, email support, chat, Facebook and more. For using this software one does not require undergoing any sort of training. Front comes featured with automated routing, incident management, ticket management etc. Read more	Trengo is an integrated inbox application that brings inboxes of the different messaging and social media platforms like WhatsApp, Messenger, Instagram, etc to one single team platform. Having such a unified platform ensures that there is no delay in giving responses to any of the messages and, on the other hand, customers can stick to their preferred way of reaching out to the company. Enterprises can add multiple users and teams to handle all the messages of the inbox. The internal chat and tagging features allow the sharing of notes and comments between the team members. The software also facilitates multiple live chat sessions on its platform so that the chat support executives can handle several customers at a time. To make sure that the customers get notified every time a message is sent by the chat support team, one can enable the inbuilt push notification module. Support executives can even directly call the customers over the web through the platform's internal calling module. Besides chat and call, Trengo also enables enterprises to easily create help centers, flobots, and chatbots. These add-ons can be integrated with the original setups, freeing up the support team involved with customer queries to a certain degree. Businesses can also have an unlimited number of agents, archives and channels, quick replies, bulk actions, statistics, Zapier integration, APIs and a lot more. Read more
Pricing Options	Free Trial Available Starts at $19.0. Offers Custom plan.	Free Trial Available Starts at $162.0. Offers Custom plan.
SW Score & Breakdown	94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 91% Momentum 63% Popularity 85%	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 97% Reviews 73% Momentum 66% Popularity 86%
SaaSworthy Awards	# 2 Fastest Growing # 6 Most Popular	# 8 Fastest Growing # 11 Most Popular

Features

Total Features	18 Features	18 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Concurrent Calling Allows to place more calls simultaneously without reducing call quality. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 13 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Concurrent Calling Allows to place more calls simultaneously without reducing call quality. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 13 More - Show Less
Unique Features	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-language Support Available in multiple languages to support global customers	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-language Support Available in multiple languages to support global customers

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.2/5 370 user ratings	4.4/5 21 user ratings
Rating Distribution	Excellent 47.3% Very Good 35.9% Average 10.3% Poor 5.1% Terrible 1.4%	Excellent 57.1% Very Good 33.3% Average 4.8% Poor 4.8% Terrible 0%
User Sentiments	Collaborative Commenting Feature, Team Inbox Functionality, Snooze Feature, Extensive Integrations Mobile App Functionality, Search Functionality, Calendar Integration, Confusing Archiving Functionality	Not Available
Review Summary	Users generally appreciate Front's user-friendly interface and intuitive design, praising its ability to streamline communication and improve productivity. They find it particularly useful for organizing emails, managing multiple accounts, and facilitating team collaboration. However, some users have reported occasional technical glitches and limited customization options. Additionally, concerns have been raised regarding the pricing structure, with some users suggesting that it may not be suitable for smaller teams or individual users.	Trengo is a popular customer service and communication platform praised for its ease of use, intuitive layout, and vast features like flowbots, reporting, and chat. Users appreciate its fair pricing tiers, quick setup, and responsive support team. However, some drawbacks include translation issues, formatting problems in emails, rule execution inconsistencies, and occasional bugs. Trengo helps businesses centralize communication across multiple channels, improving efficiency and reducing missed messages.
Pros & Cons	User-friendly interface and intuitive design Streamlines communication and improves productivity Organizes emails, manages multiple accounts, and facilitates team collaboration Occasional technical glitches Limited customization options Pricing structure may not be suitable for smaller teams or individual users	Unified platform for managing messages from multiple channels Internal chat and tagging features for team collaboration Multiple live chat sessions for handling multiple customers simultaneously No information available
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $19.0. Offers Custom plan.	Free Trial Available Starts at $162.0. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Starter $19.00 $29.00 per user / month Growth $59.00 $79.00 per user / month Scale $99.00 $99.00 per user / month Premier Custom	Boost $162.00 $202.00 per month Pro $271.00 $338.00 per month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	HelpDesk 4.4 50 ratings Front Vs HelpDesk Teamwork Desk 4.4 14 ratings Front Vs Teamwork Desk ReadyDesk 2.7 3 ratings Front Vs ReadyDesk Help Desk Premier 4.2 13 ratings SeamlessDesk 4.6 34 ratings Front Vs SeamlessDesk	HelpDesk 4.4 50 ratings Trengo Vs HelpDesk eStreamDesk 4.1 8 ratings Trengo Vs eStreamDesk ClickDesk 4.1 120 ratings Trengo Vs ClickDesk LabiDesk 4.6 53 ratings Desk360 4.7 61 ratings
	View All Front Alternatives	View All Trengo Alternatives

Screenshots & Videos

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Videos	+ 2 More	+ 4 More

Vendor information

Company Details

Located in: San Francisco, California Founded in: 2013

Located in: Utrecht, Netherland Founded in: 2015

Contact Details

Not available

https://frontapp.com/

Not available

https://trengo.com/

Social Media Handles

Linkedin 35K

Twitter 9K

Facebook 15K

Instagram 3K

Youtube 2K

Linkedin 6K

Twitter 1K

Facebook 3K

Instagram 1K

Youtube 1K

FAQs

What are the key features of Front and Trengo?

Front offers AI assistance, automated routing, multi-channel communication, and ticket management. Trengo provides an integrated inbox, live chat, help center creation, and chatbot integration.

Which product offers better integration options?

Both Front and Trengo offer integrations with popular SaaS products. Front integrates with Trello and Salesforce, while Trengo integrates with HubSpot CRM, Slack, and Zapier.

What are the alternatives to Front and Trengo?

Alternatives to Front include HelpDesk, Teamwork Desk, Deskero, ReadyDesk, and SeamlessDesk. Alternatives to Trengo include Front, HelpDesk, Freshdesk, LabiDesk, and Desky.

Which product is more suitable for large teams?

Both Front and Trengo support multiple users and teams, making them suitable for large organizations.

What are the key differences between Front and Trengo?

Front focuses on email management and team collaboration, while Trengo emphasizes multi-channel communication and customer support.