Ivanti Service Manager in June 2026

Ivanti Service Manager

Service Desk Software

4.1 308 user ratings

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Overview

Description

Ivanti Service Manager is a flexible and cloud-optimized ITSM solution that helps organizations automate their business workflows besides modernizing service deliveries and beyond. The software makes business more compliant, efficient and secure by eliminating costly manual methods. Enterprises can deploy the platform to get sorted regarding support ticket modules, help desk management facilities and advanced ITIL service management processes. The Help Desk module within the platform, presents a user-friendly incident management system, making IT more effective and users more productive in real. The software turns out to be an ultimate service monitoring solution with options like Release, Availability, Event, Service Level, Project & Portfolio Management along with financial management. Also, a Hyper-Automation platform within Ivanti Service Manager known as Ivanti Neurons, empowers businesses to Self-Secure, Self-Heal, and Self-Service from Cloud to Edge, while dealing with rapid enhancements and complexities. Drag & Drop enabled workflow, Voice automation facility, multi-channel self-service option are some of the other salient features. Read more

Pricing Options

Free Trial Available
Offers Custom plan.

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Online
API Support	Available

Reviews & Ratings

User Rating	4.1/5 308 user ratings
Rating Distribution	Excellent 33.4% Very Good 51.3% Average 12.3% Poor 1.3% Terrible 1.6%
User Sentiments	Highly Customizable, Extensive Integrations, Solid Foundation with Standard Content, Supportive Ivanti Forum Steep Learning Curve, Outdated User Interface, Poor Mobile App Experience, Lack of Comprehensive Documentation
Review Summary	Reviewers praise Ivanti Service Manager for its user-friendly interface, customization options, and ability to streamline service management processes. They also appreciate its robust reporting capabilities, which provide valuable insights into service performance. However, some users have reported challenges with the platform's initial setup and the complexity of some of its features. Additionally, a few reviewers have mentioned occasional performance issues. Overall, Ivanti Service Manager is a well-received platform that offers a comprehensive suite of features for managing IT services.
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Pricing

Pricing Options	Free Trial Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Ivanti Service Manager Custom
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