Kayako vs Faveo HELPDESK in April 2026

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Kayako

Help Desk Software

4.6 32 user ratings

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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Faveo HELPDESK

Help Desk Software

4.7 38 user ratings

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Overview

Description	Kayako is a help desk software as well as a CRM software for keeping both internal team and customers happy. You can monitor customer conversation and queries over any preferred social media channel and facilitates in personalizing customer service. It offers ecommerce support as well. This internal help desk software offers support in diverse arenas like IT, finance & HR. Kayako features live chat, help center ticket and email facilities. It further has the login only Help Center that helps users answer their own queries. It can automate workflow, has virtual forms to fetch the info it requires, offer canned response, generate reports, create user profile, can map customer journey etc. Read more	Faveo HELPDESK is an intuitive helpdesk ticketing system providing adequate help with customer service management, incident management and SLA management backed by a built-in knowledge base. SMEs, startups and enterprises can get the software deployed with ease and start getting their work schedule streamlined on the go. Moreover, Faveo HELPDESK also offers real-time integration with external social media platforms like Facebook, Whatsapp, MSG91, Twitter and Microsoft Active Directory providing necessary help. Companies can also depend on the same to get their service rebranded by adding favourable colours and matching styles alike. Dedicated account managers assigned to individual user organisations by Faveo HELPDESK promises comprehensive support on priority. It abides by GDPR and EU data policies, offering stringent protection against all types of security hassles. Service data stored by the software gets used to improve internal functionalities, send service-specific communications and respond to customer inquiries in real-time. Read more
Pricing Options	Free Trial Available Offers Custom plan.	Free Trial Not Available Starts at $72.00. Offers Free-forever and Custom plan.
SW Score & Breakdown	94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 83% Momentum 69% Popularity 83%	89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 94% Reviews 78% Momentum 66% Popularity 80%
SaaSworthy Awards	# 8 Most Popular # 8 Most Popular	# 12 Fastest Growing # 18 Most Popular

Features

Total Features	17 Features	15 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 13 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 11 More - Show Less
Unique Features	Multi-language Support Available in multiple languages to support global customers	Multi-language Support Available in multiple languages to support global customers

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.6/5 32 user ratings	4.7/5 38 user ratings
Rating Distribution	Excellent 56.3% Very Good 43.8% Average 0% Poor 0% Terrible 0%	Excellent 76.3% Very Good 21.1% Average 0% Poor 2.6% Terrible 0%
User Sentiments	User-Friendly Interface, Knowledge Base, Email Integration, Ticket Management System Poor Customer Support, Limited Customization Options, Inadequate Reporting Functionality, Lack of Advanced Features	Not Available
Review Summary	Kayako receives generally positive reviews for its user-friendly interface, ease of use, comprehensive features, and strong customer support. Reviewers praise its ticketing system, knowledge base, live chat, and reporting capabilities. The software is particularly popular among small businesses and startups due to its affordability and scalability. However, some users have reported occasional technical issues, limited customization options, and a lack of advanced features. Overall, reviewers agree that Kayako is a reliable and efficient customer service solution that can help businesses improve their customer support operations.	Not Available
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Pricing

Pricing Options	Free Trial Available Offers Custom plan.	Free Trial Not Available Starts at $72.00. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	ESSENTIAL Custom ENTERPRISE Custom	Freelancer (Helpdesk - Perpetual) Free Startup (Helpdesk - Perpetual) $849.00 $849.00 One-Time Payment SME (Helpdesk - Perpetual) $1,699.00 $1,699.00 One-Time Payment Enterprise (Helpdesk - Perpetual) Custom Enterprise Pro (Helpdesk - Perpetual) Custom Freelancer (Helpdesk - Recurring) Free Startup (Helpdesk - Recurring) $72.00 $72.00 per month SME (Helpdesk - Recurring) $144.00 $144.00 per month Enterprise (Helpdesk - Recurring) Custom
	View Detailed Pricing	View Detailed Pricing

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Alternatives

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