Mojo Helpdesk vs EngageBay Helpdesk System in February 2026

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Mojo Helpdesk

Help Desk Software

4.6 312 user ratings

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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

EngageBay Helpdesk System

Help Desk Software

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Overview

Description	Mojo Helpdesk is a comprehensive ticket tracking software, helping out organisations with their various business process monitoring facilities. Brands can depend on the same with their workflow management facilities, including bug fixes, customer & employee requests, maintenance requests and more. It enables organisations to get access to a centralized platform for multiple requests, eliminating the need for spreadsheets and emails. Mojo Helpdesk uses its built-in knowledge base to cut down incoming requests. Tasks such as assigning and prioritizing tickets besides tagging them are made automatic by the software. Further, tracking minor details like customer and employee requests is no longer a tiresome task with Mojo Helpdesk owing to its request centralization feature. The software also promotes seamless customer satisfaction levels with a self-service knowledge base equipped within. Organisations can efficiently manage their assets, maintenance contracts and more with the same. Other notable features include product issue logging, assigning work duties, on-boarding sequence monitoring along with incident report and bug management. Read more	EngageBay Helpdesk System prioritizes and solves customer support tickets in minutes using a simple help desk software. It answers as many tickets from one interface with no limitations on tickets at all. The system helps to track every customer interaction in one place so that support agents are empowered to give great customer experience. The custom ticket view feature helps agents deliver the best customer support by helping users organize tickets by grouping them into lists that are based on different criteria. Users can create a view for solved tickets, new tickets, and pending tickets. Views help them determine which tickets need attention so that users can plan accordingly. It allows users to view all open, pending, and unresolved tickets easily and get a complete understanding of the support processes and numbers through the powerful tracking system. If users aren’t satisfied with the predefined views, then it lets users create new views based on conditions like type, status, updates or last created. Read more
Pricing Options	Free Trial Available Starts at $12.60. Offers Custom plan.	Free Trial Not Available Offers Free-forever plan.
SW Score & Breakdown	91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 97% Reviews 84% Momentum 64% Popularity 78%	82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 97% Reviews 60% Momentum 60% Popularity 63%
SaaSworthy Awards	# 17 Highly Rated # 10 Most Searched	Not Available

Features

Total Features	16 Features	16 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 12 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 12 More - Show Less
Unique Features	Multi-language Support Available in multiple languages to support global customers	Multi-language Support Available in multiple languages to support global customers

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.6/5 312 user ratings	Not Available
Rating Distribution	Excellent 61.5% Very Good 33% Average 4.8% Poor 0.6% Terrible 0%	Not Available
Review Summary	Mojo Helpdesk receives positive feedback for its easy-to-use interface, streamlined ticket creation and management, and integration with Google Workspace. Users appreciate the ability to categorize, assign, and track tickets, and many find the customer support responsive and helpful. However, some users express concerns about the search function, mobile app functionality, and limited reporting options. A number of users also highlight the need for more robust customization options, especially in the UI and reporting features.	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $12.60. Offers Custom plan.	Free Trial Not Available Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Team $12.60 $14.00 per month Business $21.60 $24.00 per month Enterprise $30.60 $34.00 per month Education and Non-Profit Organization Custom	EngageBay HelpDesk System Free
	View Detailed Pricing	View Detailed Pricing

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