ReadyDesk vs Sitehelpdesk in February 2026

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ReadyDesk

Help Desk Software

2.7 3 user ratings

View Details

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sitehelpdesk

Help Desk Software

4 1 user ratings

View Details

Overview

Description

ReadyDesk is a web-based help desk software solution with comprehensive features designed to satisfy the needs of businesses of all sizes. ReadyDesk allows businesses to provide their consumers with a variety of solutions for promptly resolving difficulties. Customers and technicians can generate tickets through the online interface or from incoming emails using the programme. It also accepts file attachments and keeps track of all ticket activities. Individuals may create an infinite amount of client portals, each with its own branding and settings, to support different departments or enterprises. Customers can self-serve by browsing the knowledge base's help articles. Furthermore, users can provide immediate assistance to their consumers. Technicians can create unique automated greetings and prefabricated responses to address frequently requested queries fast. Individuals may simply connect to clients' Windows-based systems to inspect and operate instantaneously, and customers do not need to install anything on their machines. Other features of the software include asset management, network inventory, billing, and time tracking. Read more

Feature rich help desk software solution. Suitable for use by any internal support function that receives enquiries from staff. From a link on your Intranet, this web browser based software provides your company employees with online support, request tracking and self-help even when you are not available. The unique design features will allow you to get up and running within hours of installing. Read more

Pricing Options

Free Trial Available
Starts at $9.00.

Free Trial Available
Offers Custom plan.

SW Score & Breakdown

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

65%
Momentum

62%
Popularity

64%

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

85%
Reviews

65%
Momentum

60%
Popularity

67%

Features

Total Features	16 Features	10 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 12 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 7 More - Show Less
Unique Features	Multi-language Support Available in multiple languages to support global customers	Multi-language Support Available in multiple languages to support global customers

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	2.7/5 3 user ratings	4/5 1 user ratings
Rating Distribution	Excellent 0% Very Good 33.3% Average 33.3% Poor 0% Terrible 33.3%	Excellent 0% Very Good 100% Average 0% Poor 0% Terrible 0%
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $9.00.	Free Trial Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	ReadyDesk (Cloud Hosted) $9.00 $9.00 per user / month ReadyDesk (Download) $99.00 $99.00 One-time fee	Sitehelpdesk Custom
	View Detailed Pricing	View Detailed Pricing

Have Questions? We can help!

Get personalized recommendations from our experts on call

✔ Trusted by more than 5 Million users across the globe.

Alternatives

	HelpDesk 4.4 50 ratings ReadyDesk Vs HelpDesk Sitehelpdesk 4 1 ratings ReadyDesk Vs Sitehelpdesk Help Desk Premier 4.2 13 ratings BoldDesk 4.7 43 ratings CRMdesk 4.3 110 ratings ReadyDesk Vs CRMdesk	HelpDesk 4.4 50 ratings Sitehelpdesk Vs HelpDesk ReadyDesk 2.7 3 ratings Sitehelpdesk Vs ReadyDesk Help Desk Premier 4.2 13 ratings CRMdesk 4.3 110 ratings Sitehelpdesk Vs CRMdesk Siit 5 41 ratings
	View All ReadyDesk Alternatives	View All Sitehelpdesk Alternatives