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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | RescueAssist (formerly GoToAssist) is a platform used to support customers with a simple plugin. Start a support session and send files in a live or unattended support session. Host up to 15 sessions simultaneously per technician. It integrates with Slack. Remote Teams, Small, Medium and Large companies make use of the software. Read more | Web-based remote support without pre-Installed software for PC's, Mac's and smartphones. Securely connect to any PC, Mac or mobile device on any network from anywhere at anytime. Rescue scales to deliver flexible, reliable remote support no matter how big the business is or how fast it grows. It's about more than tackling tech issues. It's about saving time and money, and boosting efficiencies across the company, just like these Rescue customers. Read more |
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| SW Score & Breakdown |
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
8 Features
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7 Features
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| Common Features for All |
Diagnostic Tools
Feedback Collection
File Transfer
Live Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
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Diagnostic Tools
Feedback Collection
File Transfer
Live Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
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| Organization Types Supported |
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| Platforms Supported |
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| User Rating |
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| User Sentiments |
User Friendly Interface, Fast Remote Connections, Seamless Screen Sharing, Reliable Remote Access Unreliable Software, Occasional Connection Issues, Limited Mobile Device Support, Confusing Multi-Monitor Navigation |
Remote Access, Ease of Use, Unattended Access, Robust Features Connectivity Issues, Pricing, Mobile Support, Clunky UI |
| Review Summary |
Users appreciate the remote access, screen sharing, and remote control capabilities of the software, which enable efficient troubleshooting and support. It is praised for its user-friendly interface, ease of setup, and compatibility with various devices and operating systems. However, some users have reported occasional connectivity issues, slow response times, and difficulty navigating the software's interface. Additionally, there is feedback suggesting that the pricing could be more flexible to accommodate different business needs. |
Overall, users appreciate LogMeIn Rescue for its remote access capabilities, ease of use, and quick setup. The software's ability to resolve issues promptly, its compatibility with various devices, and the option for unattended access are also praised. However, some users have faced occasional connection issues, limitations in file transfer functionality, and concerns about the pricing structure. Additionally, there have been reports of rare instances of slow response times or lags during remote sessions. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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RescueAssist $55.00 $69.00 per month |
Rescue Remote Support $108.25 $108.25 per month |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots |
+ 2 More
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| Company Details | Located in: Boston, MA | Located in: Boston, Massachusetts |
| Contact Details |
1 855 263 2838 |
Not available |
| Social Media Handles |
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