Zoho Assist

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About Zoho Assist

Zoho Assist is a web-based remote access software designed to provide seamless remote support and facilitate screen sharing. Compatible with both Android and iOS, it simplifies the management of unmanaged systems. Users can transfer files of up to 100GB between computers and devices across various networks. Real-time collaboration is made effortless, enabling virtual meetings and training sessions with ease. Zoho Assist also features remote rebooting and reconnecting capabilities, allowing users to enjoy unattended remote access with just a click. Additionally, it offers the ability to remotely control power options such as restart, shutdown, log off, and hibernate. Plus, its firewall-friendly design ensures smooth operation.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $10.0. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

83%
Momentum

70%
Popularity

75%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

24/7 (Live rep), Online

Zoho Assist Awards

# 4 Fastest Growing Remote Access Software
Q3 2019

# 3 Most Searched Remote Access Software
Q3 2019

Zoho Assist Features

Show Feature Explanation

Remote Access Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Session Transfer

Facilitates sending and receiving both attended as well as unattended support sessions

Session Recording

Enables one to record remote access, support sessions, and meetings

Remote Control

Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system

File Transfer

Allows sending and receiving files

Feedback Collection

Helps in collecting feedback from users to assess the support

Diagnostic Tools

Helps to conduct performance testing and network configuration to identify issues on a computer.

Screen Sharing

Enables remote participants to see your desktop that allows better collaboration

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Zoho Assist Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

MONTHLY YEARLY

Free Free

Features

1 Remote Support Technician
5 Unattended Computers
Instant Chat
Desktop App
UAC Compatible
Clipboard Sharing
Mac Support
User Management
Zoho Desk Integration
Zoho SalesIQ Integration
Organization Roles
1 Concurrent Session

Standard (Remote Support) $10.00 $12.00 per user / month

1 technician

Features

Includes features of Free plan, plus
File Transfer
Multi-Monitor Navigation
Reboot and Reconnect
Session Transfer
Import Google Contacts
Custom Report
Screen Capture
Zendesk Integration
Voice Chat
Remote Audio
2 Concurrent Sessions

Add-ons

Additional Storage:
- Record unlimited sessions and store reports with Assist’s additional storage add-on. Prices start at $4/month for every additional 5GB.
Call Credits for VoIP:
- Purchase phone credits to connect with your customers instantly. Stock up on phone credits priced at $1/credit.

Professional (Remote Support) $15.00 $18.00 per user / month

1 technician

Features

Includes features of Standard plan, plus
Mobile Device Support
Schedule Sessions
Screen Sharing
Session Notes
Custom Email Templates
Rebranding
Advanced Reports
4 Concurrent Sessions

Add-ons

Additional Storage:
- Record unlimited sessions and store your reports with Assist’s additional storage add-on. Prices start at $4/month for every additional 5GB.
Call Credits for VoIP:
- Purchase phone credits to connect with your customers instantly. Stock up on phone credits priced at $1/credit.

Enterprise (Remote Support) $24.00 $28.00 per user / month

1 technician

Features

Includes features of Professional plan, plus
Departments
Session Recording
Service Queue
Session Audit
Remote Printing
Remote Script Execution (New)
Video Chat
Contacts Management
Annotation
Customer Widget
Custom Domain Mapping
Diagnostic tools
Post Session Re-direction
Billing
Webhooks
Scheduled Reports
Survey (New)
6 Concurrent Sessions

Add-ons

Additional Storage:
- Record unlimited sessions and store your reports with Assist’s additional storage add-on. Prices start at $4/month for every additional 5GB.
Call Credits for VoIP:
- Purchase phone credits to connect with your customers instantly. Stock up on phone credits priced at $1/credit.
Enterprise Add-on:
- Gain access to our premium technical support assistance 24 hours a day, 5 days a week (Monday through Friday), via live chat or email.

Standard (Unattended Access) $10.00 $12.00 per user / month

25 unattended computers

(Unlimited Technicians)

Features

Includes features of Free plan, plus
Computer Grouping
Group permissions
Bulk Deployment
Wake on LAN
File Transfer
Remote Power Options
Session Confirmation
Multi-Monitor Navigation
Custom Reports
Custom Email Templates
Mobile Apps for the Technician
Screen Capture
Voice Chat

Professional (Unattended Access) $15.00 $18.00 per user / month

25 unattended computers

(Unlimited Technicians)

Features

Includes features of Standard plan, plus
Session Recording
Remote Print
Remote Script Execution (New)
Annotation
Diagnostic Tools
Video Chat
Departments
Rebranding
Bulk Deployment via Distributor
Custom Domain Mapping
Mobile devices and IoT devices support
Advanced Reports
Billing
Webhooks
Scheduled Reports
Survey (New)

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 26/08/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zoho Assist Pricing

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Zoho Assist Reviews

User Rating

4.4/5 (Based on 5,184 Ratings)

Rating Distribution

Excellent
74.5%
Very Good
13.7%
Average
1.9%
Poor
1.1%
Terrible
8.8%

User Sentiments

Affordable Pricing, Ease of Use, Cross-Platform Compatibility, Extensive Integrations

Occasional Performance Issues, Unreliable Wake-on-LAN Functionality, Limited Mobile Device Support, Confusing Multi-Monitor Navigation

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Review Summary

Reviewers applaud Zoho Assist's user-friendly interface, describing it as intuitive and easy to navigate. They find its remote control features impressive, enabling seamless access and control of customer devices. Additionally, Zoho Assist's ability to transfer files and share screens earns praise for enhancing collaboration. While some users appreciate its affordable pricing, others suggest improvements in documentation and customer support. Overall, Zoho Assist is recognized for its user-friendly interface, efficient remote control, and budget-friendly plans, making it a strong option for remote assistance needs.