Zoho SalesIQ

About Zoho SalesIQ

Zoho SalesIQ enables sales teams and customer support reps to connect with visitors in real time and increase the ROI of their marketing efforts. The tool provides live chat, visitor tracking and analytics in a neat and single package. Users can track and engage with visitors in real-time by monitoring how they interact with the website. As a result, team members can strategically reach out to prospects with personalized messages. They can even create pre-defined rules for live chat engagement and notify teams when a large account lands on the website. The tool seamlessly integrates with Zoho CRM to drive more engagement. After identifying high-value prospects, users can focus their resources on them for maximizing conversion results. They can even assign follow-up task on Zoho CRM without even leaving the chat window. Users can also be segmented on the basis of their interest levels.

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Pricing

Free Trial Available
Starts at $7.00. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

83%
Momentum

60%
Popularity

70%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Zoho SalesIQ Awards

# 8 Highly Rated Live Chat Software
Q3 2021

Zoho SalesIQ Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Zoho SalesIQ Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

MONTHLY YEARLY

Free Free

Features

3 operator licenses included
File sharing
Track and engage with 10K visitors/month
100 Chat sessions/month
Canned replies
Basic visitor information
Mobile SDK
Credit card masking
Integration with Zoho apps
Daily reports

Basic $7.00 $10.00 per user / month

Features

Includes features of Free plan, plus
Email signature chat
Chat transfer and group chat
Track and engage with 50K visitors/month
1000 Chat sessions/month
1 custom chatbot
Departments
Chat routing
Articles and FAQs
Proactive chat triggers
Lead scoring and company scoring
Business hours
Branding
Visitor side chat history
Click to call & Screensharing
Third party integrations (Salesforce, Zendesk, and Clearbit)

Professional $12.75 $17.00 per month

Features

Includes features of Basic plan, plus
Data and action widgets
Block IP
Track and engage with 100K visitors/month
Unlimited chat sessions
5 custom chatbots
Telegram channel
Operator chat monitoring
Apple TV app
Weekly and monthly reports

Enterprise $20.00 $25.00 per user / month

Features

Includes features of Professional plan, plus
Chat translation
Company profile enrichment using Zia
Track and engage with 200K visitors/month
Abusive content management
Cloud Telephony and PBX
10 custom chatbots
Answer Bot Zia

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Disclaimer: The pricing details were last updated on 08/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zoho SalesIQ Pricing

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Zoho SalesIQ Reviews

User Rating

4.5/5 (Based on 406 Ratings)

Rating Distribution

Excellent
64.5%
Very Good
24.9%
Average
7.6%
Poor
1.7%
Terrible
1.2%

User Sentiments

Live Visitor Tracking, Extensive Integrations, Easy to use Interface, Affordable Pricing

Inaccurate Data, Mobile App Issues, Chatbot Configuration Difficulties, Limited Customization Options

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Review Summary

Zoho SalesIQ, a customer support software, generally garners positive feedback from users. Reviewers highlight features like user-friendly interface, efficient live chat, and effective lead generation capabilities as major strengths. Users also appreciate its customization options and integration with other Zoho products. However, some users mention occasional technical glitches and limited reporting capabilities as areas for improvement. Overall, Zoho SalesIQ is praised for its ease of use, robust features, and ability to enhance customer engagement.