Retently vs SurveyCTO in April 2026

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Retently

Survey/ User Feedback Software

4.9 50 user ratings

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SurveyCTO

Survey/ User Feedback Software

4.7 66 user ratings

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Overview

Description	Retently aims to help you improve your customer retention rates by enabling you to measure and improve the satisfaction of your customers. Rently allows you to send out a single question Net Promoter Score survey, which asks the following question “How likely are you to recommend our company to a friend or colleague?”. Customers answer with a score between one and ten, and from there they are divided into three different categories depending on their response:Promoters, Passives and Detractors. You can then act on this insight to improve the way you serve customers. Using Retently, you can send out this survey to different segments of your customer base to get the most useful insights. All of the Retently surveys can be customized according to the look and feel of your brand, and you can also customize and personalize the survey’s thank you page. Read more	SurveyCTO is a reliable and secure data collection platform designed for comprehensive research, monitoring, and evaluation projects, besides other data collection efforts in field settings. Its expertly delivered services are trusted widely by prominent organizations like Stanford University, Social Impact, CERP, Georgetown University, and more. The platform lets users design complex and interactive survey forms in an instant with existing or customizable templates. They can even pre-load or stream data between datasets facilitating better outcomes. Also, the platform offers a simple yet intuitive interface with drag-and-drop form builders and preview options to view and revise forms before publishing. SurveyCTO’s multiple layers of data encryption and redundancy, let users proceed with secure data submission tasks. Furthermore, all incoming data can be monitored efficiently in real-time to spot errors and fix them as per convenience. SurveyCTO also provides expert reviews and corrections, automated quality checks, and data classification functionalities to optimize essential datasets in real-time. Read more
Pricing Options	Free Trial Available Starts at $79.00. Offers Custom plan.	Free Trial Available Starts at $198.00. Offers Custom plan.
SW Score & Breakdown	87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 89% Reviews 83% Momentum 65% Popularity 76%	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 78% Momentum 68% Popularity 81%
SaaSworthy Awards	# 20 Fastest Growing	# 15 Highly Rated # 16 Fastest Growing

Features

Total Features	10 Features	16 Features
Common Features for All	360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions. Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Distribution This feature lets you send a custom email invitation for the survey to the respondents Embeddable Survey It enables you to directly include your surveys on your own website Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts Phone Survey It enables you to run your survey over telephones Question Branching Allows respondents to screen questions and give answer to the relevant questions only Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Skip Logic It hides the irrelevant pages or questions based on previous responses. Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time. + 7 More - Show Less	360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions. Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Distribution This feature lets you send a custom email invitation for the survey to the respondents Embeddable Survey It enables you to directly include your surveys on your own website Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts Phone Survey It enables you to run your survey over telephones Question Branching Allows respondents to screen questions and give answer to the relevant questions only Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Skip Logic It hides the irrelevant pages or questions based on previous responses. Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time. + 13 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.9/5 50 user ratings	4.7/5 66 user ratings
Rating Distribution	Excellent 92% Very Good 8% Average 0% Poor 0% Terrible 0%	Excellent 75.8% Very Good 21.2% Average 0% Poor 3% Terrible 0%
User Sentiments	Not Available	Data Collection Flexibility, Offline Functionality, Excellent Customer Support, User Friendly Interface Complex Survey Creation, Limited Data Export Options, Lack of Advanced Visualizations, Occasional Technical Issues
Review Summary	Not Available	SurveyCTO is a robust data collection platform praised for its ease of use, offline functionality, and powerful features. Users appreciate its ability to create complex surveys with branching logic and data quality checks, while also providing clear documentation and responsive customer support. While some users find the initial learning curve steep, they highlight the platform's scalability and its suitability for large-scale projects, especially in regions with limited connectivity.
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Pricing

Pricing Options	Free Trial Available Starts at $79.00. Offers Custom plan.	Free Trial Available Starts at $198.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Essential $79.00 $99.00 per month Professional $239.00 $299.00 per month Ultimate $479.00 $599.00 per month Enterprise Custom	Basic $198.00 $198.00 per month Enterprise Custom
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