MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
Freshdesk |
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
|
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
|
| Description | Spiraldesk is a dedicated web-based helpdesk for the customer service department that helps them execute seamless communication with other business domains. This includes multiple entities such as profit centers, locations, products, or even brands. This acts as a holistic and centralized unit that connects multiple disparate business units together that have the same top management. Hence, users can monitor customer service verticals in each entity. All CRMs modules of varying business units can also be connected together. Users can classify their tickets on the basis of brands, companies, products, locations, or even clients. Then by using custom ticket filters, they can access each of them through a web interface. Tickets can even be auto-tagged on the basis of their subject, content, customers, and more. Additional event-based notifications can also be created with placeholders for each brand. Every user-defined brand also receives its own while labeled support portal. Read more | HelpNinja is a simple and effective tool for executing helpdesk related tasks. It does not comprise complicated portals & ticket IDs and thus, turns out to be a simple and informative way of conversation between the client and his customer base. The communication window resembles that of emails but it is entirely secured with a powerful backup system to eliminate loss of data. All conversations across different teams, brands and emails are accessible via a single login and thus, on a single platform. The mailboxes are all a click away from efficient categorisation and management. The customer conversations can be collaborated on by active team members who can effectively categorise and divide assignments according to urgency. Workflows allow businesses to set up automation and handle tasks with enough accuracy and speed. Additional features include notifications via email and Slack. Clients can also keep a track of their customer experiences with real-time satisfaction ratings. Advanced search helps in keeping a track of important emails, conversations and customers, besides monitoring answers related to customer-generated queries with smart keyboard shortcuts. Read more |
| Pricing Options |
|
|
| SW Score & Breakdown |
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
14 Features
|
14 Features
|
| Common Features for All |
Alerts (Escalation)
Automated Routing
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
|
Alerts (Escalation)
Automated Routing
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
|
| Organization Types Supported |
|
|
| Platforms Supported |
|
|
| Modes of Support |
|
|
| API Support |
|
|
| User Rating |
|
Not Available
|
| Rating Distribution |
|
Not Available
|
| Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
|
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Lite Free Curl $10.00 $12.00 per month Radial $17.00 $20.00 per month Elegant $26.00 $30.00 per month |
Pro $19.00 $19.00 per user / month |
|
View Detailed Pricing
|
View Detailed Pricing
|
Get personalized recommendations from our experts on call
Trusted by more than 5 Million users across the globe.
Thank you for the enquiry. One of our software analysts will contact you soon.
| Screenshots |
+ 4 More
|
+ 3 More
|
| Videos |
+ 1 More
|
Not Available |
| Company Details | Located in: Kochi, India Founded in: 2015 | Located in: India |
| Contact Details |
0091-484-2425257 |
Not available |
| Social Media Handles |
|
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
