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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho Assist logo
Remote Access Software

4.4 5,184 user ratings

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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Splashtop Business Access logo
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Overview

Description Zoho Assist is a web-based remote access software designed to provide seamless remote support and facilitate screen sharing. Compatible with both Android and iOS, it simplifies the management of unmanaged systems. Users can transfer files of up to 100GB between computers and devices across various networks. Real-time collaboration is made effortless, enabling virtual meetings and training sessions with ease. Zoho Assist also features remote rebooting and reconnecting capabilities, allowing users to enjoy unattended remote access with just a click. Additionally, it offers the ability to remotely control power options such as restart, shutdown, log off, and hibernate. Plus, its firewall-friendly design ensures smooth operation. Read more Splashtop Business Access is a remote desktop solution for business professionals and small teams. The cloud infrastructure is hosted on AWS to provide a secure network and computing environment with firewalls, data encryption, and DDoS mitigation. Easily transfer files between computers. You can drag-and-drop files between computers and you can also transfer files without starting a remote session. Select the file you need from your remote computer and print it on your local printer instantly. No need to transfer files or fax printed documents. Read more
Pricing Options
  • Free Trial Available
  • Starts at $10.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $4.54.
SW Score & Breakdown

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    83%
  • Momentum
    70%
  • Popularity
    75%

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    83%
  • Momentum
    63%
  • Popularity
    64%
SaaSworthy Awards # 4 Fastest Growing # 3 Most Searched
Not Available

Features

Total Features
8 Features
7 Features
Common Features for All
    Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
    Feedback Collection Helps in collecting feedback from users to assess the support
    File Transfer Allows sending and receiving files
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
    Screen Sharing Enables remote participants to see your desktop that allows better collaboration
    Session Recording Enables one to record remote access, support sessions, and meetings
    Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions
  • + 5 More - Show Less
    • Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
      Feedback Collection Helps in collecting feedback from users to assess the support
      File Transfer Allows sending and receiving files
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
      Screen Sharing Enables remote participants to see your desktop that allows better collaboration
      Session Recording Enables one to record remote access, support sessions, and meetings
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions
  • + 4 More - Show Less
  • Technical Details

    Organization Types Supported
    • Individuals
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Individuals
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • Available
    • NA

    Reviews & Ratings

    User Rating
    4.4/5 5,184 user ratings
    4.9/5 663 user ratings
    Rating Distribution
    • Excellent

      74.5%
    • Very Good

      13.7%
    • Average

      1.9%
    • Poor

      1.1%
    • Terrible

      8.8%
    • Excellent

      90.2%
    • Very Good

      8.3%
    • Average

      1.2%
    • Poor

      0.2%
    • Terrible

      0.2%
    User Sentiments

      Affordable Pricing, Ease of Use, Cross-Platform Compatibility, Extensive Integrations

      Occasional Performance Issues, Unreliable Wake-on-LAN Functionality, Limited Mobile Device Support, Confusing Multi-Monitor Navigation

      Ease of Use, Affordable Pricing, Fast Connection Speed, Reliable Remote Access

      Multiple Monitor Limitations, Occasional Connection Drops, Complex Initial Setup, Slow File Transfer Speeds

    Review Summary

    Reviewers applaud Zoho Assist's user-friendly interface, describing it as intuitive and easy to navigate. They find its remote control features impressive, enabling seamless access and control of customer devices. Additionally, Zoho Assist's ability to transfer files and share screens earns praise for enhancing collaboration. While some users appreciate its affordable pricing, others suggest improvements in documentation and customer support. Overall, Zoho Assist is recognized for its user-friendly interface, efficient remote control, and budget-friendly plans, making it a strong option for remote assistance needs.

    Users praise Splashtop Business Access for its ease of use, fast performance, and reliable remote access capabilities. It is particularly valued for its ability to provide secure and seamless remote desktop control, file transfer, and remote printing. Reviewers highlight its intuitive user interface, quick setup process, and compatibility with various devices and operating systems. Additionally, its customer support is commended for its responsiveness and helpfulness. However, some users mention occasional connectivity issues and the need for more granular control over user permissions.

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $10.0. Offers Free-forever plan.
    • Free Trial Available
    • Starts at $4.54.
    Pricing Plans
    Monthly Plans Annual Plans

    Free Free

    Standard (Remote Support) $10.00 $12.00 per user / month

    Professional (Remote Support) $15.00 $18.00 per user / month

    Enterprise (Remote Support) $24.00 $28.00 per user / month

    Standard (Unattended Access) $10.00 $12.00 per user / month

    Professional (Unattended Access) $15.00 $18.00 per user / month

    BUSINESS ACCESS SOLO $5.00 $5.00 per month

    BUSINESS ACCESS PRO $8.25 $8.25 per user / month

    BUSINESS ACCESS PRO VOLUME LICENSES $4.54 $4.54 per user / month

     
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    View Detailed Pricing

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    Screenshots & Videos

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    Apps
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    Videos Video Thumbnail
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    Vendor information

    Company Details Located in: Pleasanton, CA Founded in: 1996 Located in: San Jose, California
    Contact Details

    +1 (888) 900-9646

    https://www.zoho.com/assist/

    +1.408.861.1088

    https://www.splashtop.com/business

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