Cloodot

About Cloodot

Cloodot is a customer experience management suite to manage chats and reviews from multiple online channels in one inbox. Manage chats and reviews from various channels like Google my business listings, Facebook pages, WhatsApp numbers, websites, and more in one easy-to-use inbox. With Cloodot, your team can work together by distributing and assigning channels to one or more users and hand over chats and reviews between users and departments in a flash. Multiple agents can collaborate and manage media like WhatsApp, Google messages, and more which is not possible using original native apps. Lifesaver for customer relations agents - easy and efficient customer management using custom template replies, reminders, tags, tasks, notes, etc. Secure, tension-free - provision for customer relations agents to manage chats and reviews on all modern channels without giving them direct access to original platforms. Intelligence and accountability - Advanced analytics tools for insights into all your channels' and your employees' performance.

Screenshots & Videos

One Inbox For All Your Online Customer Interactions

Pricing

Free Trial Available
Starts at $39.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

84%
Reviews

60%
Momentum

64%
Popularity

75%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Cloodot Features

Show Feature Explanation

Show Missing Features

Reputation Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

84%

Social Media Metrics

Users can measure and improve social media marketing performance

Review Monitoring

Enables users to timely track and monitor reviews to facilitate quick response

Response Management

Allows timely responding to the feedback given by the product users/hotel guests

Customer Review Platform

Facilitates timely and proper collection of product and/or business reviews

Gamification

Helps in applying game mechanics to the work environment for better collaboration and engagement

Campaign Management

Allows a user to analyze and track marketing campaigns across multichannel efforts

Sentiment Analysis

Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Social Media Monitoring

Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

Cloodot Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Basic $39.00 $39.00 per month

Features

Channels : Up to 5
Users : 1
Facebook Chats & reviews
Google Reviews
Google Business messages
Whatsapp
SMS (Twilio)
Webchat
Conversations
Reviews
Quick replies : 3
Custom labels : 3
E mail support

Advanced Custom

Features

Channels : More than 5
Users : More than 1
Facebook Chats & reviews
Google Reviews
Google Business messages
Whatsapp
SMS (Twilio)
Webchat
Conversations
Reviews
Analytics
Catalogue
Quick replies : >3
Custom labels : >3
Custom notes
Conversation assignment
E mail support
Onboarding support
Custom reports
Dedicated account manager

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Disclaimer: The pricing details were last updated on 27/03/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Cloodot Pricing