Customer Alliance

About Customer Alliance

Customer Alliance is an innovative web-based software solution custom-built to help hospitality businesses proactively manage their online reputation. This user-friendly SaaS platform streamlines the collection and analysis of guest reviews through an automated post-stay survey, providing actionable insights to improve the guest experience. With Customer Alliance's customized surveys, users can solicit honest, constructive feedback across review sites and social media. The software neatly aggregates guest responses into a centralized dashboard, automatically alerting hoteliers to new reviews and allowing them to directly message guests. This level of visibility and control is unparalleled among reputation management systems. Monitoring brand sentiment across the web is a breeze with Customer Alliance. The software tracks mentions on major travel sites, search engines and social media platforms - identifying positive and negative trends in real-time. This enables users to rapidly respond to reviews, diffuse crises and leverage successes in their marketing. In today's reviews-driven hospitality landscape, guest feedback can make or break a property. Customer Alliance puts users firmly in the driver's seat through automated review collection, in-depth analysis and multi-channel listening tools. This sophisticated SaaS solution is an invaluable asset for hotels seeking to actively engage guests, enhance service quality and showcase their brand online.

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Pricing

Free Trial Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%
Reviews

71%
Momentum

65%
Popularity

84%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Customer Alliance Awards

# 10 Most Popular Reputation Management Software
Q3 2019

# 9 Most Searched Reputation Management Software
Q3 2019

Customer Alliance Features

Show Feature Explanation

Show Missing Features

Reputation Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%

Social Media Metrics

Users can measure and improve social media marketing performance

Review Monitoring

Enables users to timely track and monitor reviews to facilitate quick response

Response Management

Allows timely responding to the feedback given by the product users/hotel guests

Customer Review Platform

Facilitates timely and proper collection of product and/or business reviews

Sentiment Analysis

Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Social Media Monitoring

Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

Gamification

Helps in applying game mechanics to the work environment for better collaboration and engagement

Campaign Management

Allows a user to analyze and track marketing campaigns across multichannel efforts

Customer Alliance Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based / Subscription )

Essential Others

€99 Plus €29 per touchpoint / month

Features

Collect feedback using simple online surveys
Use basic analytics to understand your customers’ pain points
Monitor and respond to online reviews in one place

Standard Others

€129 Plus €39 per touchpoint / month

Features

Includes features of Essential, plus:
Automatically send custom surveys via email
Add surveys to your website or app
Distribute reviews to various online portals

Professional Others

€159 Plus €49 per touchpoint / month

Features

Includes features of Standard, plus:
Use advanced analytics to track customer satisfaction, effort, and loyalty over time
Discover a deep understanding of your customers with AI text analytics
Incentivize customer feedback by offering coupon codes for completing surveys

Enterprise Custom

Features

Includes features of Professional, plus:
Connect to in-house BI tools using our enterprise API
Migrate historical data

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Disclaimer: The pricing details were last updated on 21/12/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Customer Alliance Pricing