DialSource

About DialSource

Deep Dive with Clara AI

DialSource creates and provides software for businesses to make, receive, and manage their customer-facing communications. Click on any phone number inside of CRM and immediately place a call. Use Dial pad to place a call to any number, even if it doesn’t exist in the CRM. Accidentally use the dial pad to call a CRM contact? DialSource will find the contact and let you link the call to the right place. Record all your outgoing calls for later review, automatically or on-demand. Attach the call recordings directly to the customer’s CRM record.

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Pricing

Free Trial Not Available
Offers Custom plan.
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Platforms Supported

Browser Based (Cloud)

Organization Types Supported

Large Enterprises
Medium Business

API Support

Available

Modes of Support

Business Hours, Online

DialSource Features

Show Feature Explanation

Inbound Call Center

Allows you to receive an incoming call from customers

Reporting (Analytics)

Helps to get insightful reports and task performance analytics to measure the task monitoring outcomes

Call List Management

Maintains a systematic order of all the important phone numbers of clients.

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Dashboard

A digital insight of reports and other workings on a single screen

Call Recording

Facility to record calls with a set of conditions and compliance

Outbound Call Center

Allows your agent to make outgoing calls

Campaign Management

Allows user to analyze and track marketing campaigns

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

File Transfer

Allows sending and receiving files

Performance Management

Helps to train, motivate, build accountability to the workforce and measure their outcomes on a timely basis

DialSource Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pro Custom

Features

Calling in US & Canada
Standard Disposition Mapping
Inbound & Outbound Modes
Voicemail Drop
Dynamic Campaigns

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Enterprise Custom

Features

Includes features of Pro plan, plus
Custom Reporting & Dashboards
International Coverage & Support
Custom Integrations & APIs
Service Level Agreements (SLAs)
Advanced Process Automation

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Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 20/07/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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DialSource Reviews

User Rating

4.6/5 (Based on 137 Ratings)

Rating Distribution

Excellent
69.3%
Very Good
21.9%
Average
5.8%
Poor
2.9%
Terrible
0%

User Sentiments

Excellent Customer Support, Efficient Click-to-Call Functionality, Seamless Salesforce Integration, Improved Productivity and Efficiency

Occasional System Glitches and Errors, Call Connection Issues and Delays, Inconsistent Call Logging and Timestamps, Limited Dialer Functionality and Customization

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Review Summary

DialSource is generally well-received by users, earning praise for its user-friendly interface, customization options, robust reporting capabilities, and excellent customer support. Reviewers appreciate the platform's ability to streamline sales processes, improve lead generation, and enhance communication with customers. While some users mention occasional technical glitches, the overall sentiment towards DialSource is positive, with many users highlighting its effectiveness in boosting sales performance and productivity.

Pros

Userfriendly interface, easy for new users to learn and navigate.
Robust reporting and analytics capabilities for tracking and measuring campaign performance.
Integrates seamlessly with leading CRM systems, streamlining workflows and improving efficiency.

Cons

Occasional delays in data syncing between DialSource and integrated systems, causing minor disruptions in data accuracy.
Reporting customization options could be more extensive to accommodate specific user needs.

AI-Generated from the text of User Reviews

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