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About Experience.com

Experience.com has built the most impactful Experience Management Platform (XMP) available anywhere, with features to drive operational and behavioral change, in real-time, during the moments that matter. XMP delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement, and compliance - making every experience matter more.

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    95%
  • Reviews
    75%
  • Momentum
    69%
  • Popularity
    82%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • Online

Experience.com Features

Reputation Management Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    95%

Review Monitoring

Enables users to timely track and monitor reviews to facilitate quick response

Response Management

Allows timely responding to the feedback given by the product users/hotel guests

Customer Review Platform

Facilitates timely and proper collection of product and/or business reviews

Campaign Management

Allows a user to analyze and track marketing campaigns across multichannel efforts

Sentiment Analysis

Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Social Media Monitoring

Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

Social Media Metrics

Users can measure and improve social media marketing performance

Gamification

Helps in applying game mechanics to the work environment for better collaboration and engagement
Experience.com Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Experience.com Custom

Features

  • Customer Experience Management
  • Reputation Management
  • Employee Experience Management
  • Experience Management Platform
Disclaimer: The pricing details were last updated on 28/02/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Experience.com Pricing

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Experience.com Reviews

User Rating

4.7/5 (Based on 70 Ratings)

Rating Distribution

  • Excellent

    88.6%
  • Very Good

    4.3%
  • Average

    0%
  • Poor

    2.9%
  • Terrible

    4.3%

User Sentiments

Automated Review System, Extensive Integrations, User Friendly Interface, Excellent Customer Service

Platform Bugs and Glitches, Confusing Features, Limited Customization Options, Ineffective Social Media Syncing

Do You Use Experience.com?

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Review Summary

User reviews for Experience.com highlight its strengths in automated review collection, seamless social media integration, and exceptional customer service. The platform is praised for its ease of use, ability to streamline workflows, and valuable insights into customer satisfaction. However, some users note challenges with the new platform's bugginess and occasional difficulties with customer support responsiveness. While the platform is generally well-received, users suggest focusing on addressing technical glitches and enhancing communication to further elevate the user experience.

Pros

  • Experience.com helps you get more reviews, increasing your online presence and attracting new clients.
  • It's userfriendly and automated, making it simple to request and manage reviews.

Cons

  • The platform can be overwhelming for those not familiar with its features, requiring some time to master it.
  • There have been reports of bugs and issues with the platform, particularly during migrations.

AI-Generated from the text of User Reviews

Experience.com FAQs

What is Experience.com used for?

Experience.com is Reputation Management Software. Experience.com offers the following functionalities:

  • Review Monitoring
  • Response Management
  • Customer Review Platform
  • Campaign Management
  • Sentiment Analysis
  • Social Media Monitoring

Learn more about Experience.com features.

What are the top alternatives for Experience.com?

Here`s a list of the best alternatives for Experience.com:

Does Experience.com provide API?

No, Experience.com does not provide API.

Experience.com Contact

Vendor Details

San Ramon, California Founded : 2015

Contact Details

(888) 701-4501

https://www.experience.com/

Social Media Handles

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com

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