NinChat

About NinChat

NinChat is a secure platform for a live chat with customer for your business. The software offers multichannel customer service to solve customer problems. Ninchat is easy to customize and localized according to your needs. You can also embed the chat into your website, mobile site, apps, and Facebook page to improve the performance of your website. The software can be integrated into contact centers and CRM / ERP systems. Create group discussions for teams and topics, as well as advanced statistics with comments and feedback from your customers. It's cost-effective software to build brand loyalty and satisfy customers to maximize sales. Ninchat focuses more on secure communications, custom features, multi-device usage, and high compatibility, etc. Ninchat uses the most robust encryption options available to back up stored data and communication. No installation required. All browsers are supported: Microsft Edge, Internet Explorer 10+, Mozilla Firefox and Google Chrome, Opera and Safari.

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Pricing

Free Trial Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%
Reviews

60%
Momentum

64%
Popularity

72%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

NinChat Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Persistent Chat

Creating a subject-based group conversation that persists over time

Call Me Option

Allows your visitors to speak to your agents directly over the phone

NinChat Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

NinChat Custom

Features

Top Notch Security
Advanced Statistics
Integrated Team Chat
Customize and Localize
Audio and Video Chat
Mobile Apps
Mult-Channel Service
Tag Conversation
Canned Messages
Live Customer Data
Secure MetaData
File Attachments
Easy Scheduling
Offline Contact Form
Versatile Authentication
Easy Setup
Embedded Group Chats

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Disclaimer: The pricing details were last updated on 11/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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