Podium is a platform that encompasses customer text messaging, reviews, and insights. With Podium, you have one inbox that can manage all communications and interactions related to your business. Using Podium’s messaging capabilities, you can let them text your business, as well as reply to them via text. You can also receive messages via other channels, such as Google, Webchat, and Facebook. All the messages you receive from the different channels are stored in one place. When you receive a message, you can assign it to an employee to take care of, and they can respond directly from within the central inbox. You can access this messaging inbox on any device from anywhere. You can also use Podium’s messaging capabilities to collect reviews. To do this, all you have to do is to text an invitation to write a review to your customers. You can even automate the process of sending these review invitations out.
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Pricing
SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Social Media Metrics
Users can measure and improve social media marketing performanceReview Monitoring
Enables users to timely track and monitor reviews to facilitate quick responseResponse Management
Allows timely responding to the feedback given by the product users/hotel guestsCustomer Review Platform
Facilitates timely and proper collection of product and/or business reviewsGamification
Helps in applying game mechanics to the work environment for better collaboration and engagementCampaign Management
Allows a user to analyze and track marketing campaigns across multichannel effortsSentiment Analysis
Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.Social Media Monitoring
Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person onlineVisitor Targeting
Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up messageShortcut Messages
Create shortcuts for the commonly used replies in order to save timeOffline Form
This feature allows your visitors to submit their questions when your agents are not available onlineKnowledge Database
Lets you have an access to all your past chat history and documentsAgent Scheduling
Schedules availability of your agents to ensure maximum utilisation of your staffVideo Chat
Make conversations more personal with video calling between your agents and your visitorsTransfers
Transfer of calls from one operator to another with just one clickPersistent Chat
Creating a subject-based group conversation that persists over timeCo-Browsing
Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.Call Me Option
Allows your visitors to speak to your agents directly over the phoneFree Trial
Available
Core Custom
Features
Pro Custom
Features
Signature Custom
Features
Screenshots of Vendor Pricing Page
Learn more about Podium Pricing
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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What is Podium used for?
Podium is Reputation Management Software. Podium offers the following functionalities:
Learn more about Podium features.
What are the top alternatives for Podium?
Here`s a list of the best alternatives for Podium:
Does Podium provide API?
Yes, Podium provides API.
Vendor Details
Lehi, UtahSocial Media Handles
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