Verint Monet WFO

About Verint Monet WFO

Deep Dive with Clara AI

With AI-powered forecasting and scheduling solutions, Verint® Workforce ManagementTM helps enterprises maximize resources across all interaction channels. Optimal resource plans for both humans and bots are scheduled to maximize efficiency across the organization. Whether in the office or on the go, thoughtful automation and simple workflows give employees with flexible scheduling alternatives that promote employee well-being while guaranteeing compliance with company standards. Furthermore, as a full-featured cloud solution, it may relieve organizations of the burden of sophisticated infrastructure and administration, as well as simply extend to applications to provide staff with the tools they need to do their jobs. In the contact center, workforce management is utilized to plan agents to fit predicted workload without overstaffing. These programs anticipate the required resources to meet call demand using data from historical transactions or traffic information. WFM is well suited to enterprises with multi-skilled staff, time priorities for responding to client inquiries, and varying transaction volumes depending on the time of day or season. It assists managers in scheduling staff across multiple locations and understanding how each one runs. Time and attendance, scheduling, forecasting and planning, absence management, monitoring and analytics, performance and task management, and hiring and HR tools are all part of WFM systems.