Agiloft vs Supportbench in February 2026

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Agiloft

Help Desk Software

4.9 21 user ratings

View Details

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Supportbench

Help Desk Software

4.9 92 user ratings

Visit Website

Overview

Description

The Agile contract lifecycle management software is built to work the way you desire it to. The Contract Management Suite by Agiloft can automate the entire contract lifecycle for your business, streamlining approval processes and integrating contract details into relevant business processes. The automatic notifications and single click approvals help eliminate approval bottlenecks, the contract repository keeps the full text of every contract on your fingertips, and the actionable insights assist you in making informed budget configurations. The flexible workflows make Agiloft suitable for business organisations of varying character, one-click contract creation with automatic audit trail bring in efficiency of operations and automatic redlining eliminates the risk of rogue edits slipping into final documents. Read more

Supportbench is a customer support software that empowers teams to foster long-lasting customer relationships. It functions as an omnichannel platform that can be used to extend premium customer support and add value to customer experiences. Managers can use the tool to boost their teams’ ability to handle multiple cases at once through a customisable and single-pane glass view. Supportbench also includes built-in scheduling tools that can be directly synced with a team calendar. Users can even capture customer feedback and calculate relevant KPIs such as the Net Promoter Score, CSAT, and custom surveys. They can then access real-time analytics and scorecards, discover patterns, identify the best-performing agents, and more to make well-informed business decisions. Experiences of customers can be further complemented via a robust knowledge-base and an agent ticket management system. And to make things easier, Supportbench can be integrated with popular tools with the help of a REST API. Read more

Pricing Options

Free Trial Not Available
Offers Custom plan.

Free Trial Available
Starts at $32.00. Offers Custom plan.

SW Score & Breakdown

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

85%
Momentum

66%
Popularity

80%

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%
Reviews

76%
Momentum

63%
Popularity

80%

Features

Total Features	16 Features	18 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 13 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 13 More - Show Less
Unique Features	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-language Support Available in multiple languages to support global customers	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-language Support Available in multiple languages to support global customers

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.9/5 21 user ratings	4.9/5 92 user ratings
Rating Distribution	Excellent 90.5% Very Good 9.5% Average 0% Poor 0% Terrible 0%	Excellent 92.4% Very Good 4.3% Average 3.3% Poor 0% Terrible 0%
User Sentiments	Customizable Workflow, Extensive Integrations, Excellent Customer Support, Flexible and Configurable Outdated User Interface, Complex Configuration, Slow Performance, Limited Reporting Functionality	AI-Driven Features, Customer Support Management, Customizable Dashboards, Ease of Use Mobile App Functionality, Limited Third-Party Integrations, Steep Learning Curve, Lack of Offline Mode
Review Summary	Overall, Agiloft receives positive feedback for its user-friendly interface, customizable features, and robust reporting capabilities. Reviewers appreciate the ability to tailor the platform to their specific needs and praise its scalability and ease of use. Additionally, Agiloft's customer support is frequently commended for being responsive and knowledgeable. However, some users express concerns regarding occasional technical glitches and stability issues. Additionally, there are mentions of a steep learning curve and the need for extensive training to fully utilize the platform's capabilities.	SupportBench is praised for its exceptional support, user-friendly interface, and AI-driven features. Users highlight the platform's ability to centralize support operations, improve customer service efficiency, and provide valuable insights into customer needs. They appreciate the AI-powered sentiment analysis, chatbot capabilities, and customizable dashboards, which streamline processes and enhance communication. However, some users point out limitations in the mobile app and integration options, suggesting areas for improvement.
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Available Starts at $32.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Essentials Custom Advanced Custom Premium Custom	Business $32.00 $40.00 per month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Have Questions? We can help!

Get personalized recommendations from our experts on call

✔ Trusted by more than 5 Million users across the globe.

Alternatives

	Agiloft Contract Management Conga Contracts 4.7 248 ratings Dock 365 CMS Icertis Contract Management 4.4 117 ratings Agiloft Vs Icertis Contract Management DocuSign CLM 4.2 406 ratings	HelpDesk 4.4 50 ratings Supportbench Vs HelpDesk CRMdesk 4.3 110 ratings Supportbench Vs CRMdesk Teamwork Desk 4.4 14 ratings Supportbench Vs Teamwork Desk UseDesk 5 4 ratings Supportbench Vs UseDesk Trakdesk 4.9 12 ratings Supportbench Vs Trakdesk
	View All Agiloft Alternatives	View All Supportbench Alternatives