Trakdesk emerged from a pressing need for innovation in customer support software. The existing market offered tools that had become sluggish, outdated, and frustratingly limited in features. Trakdesk saw this gap and stepped in to revolutionize the user experience. With its intuitive design and robust functionality, Trakdesk offers a refreshing alternative, combining speed with a friendly UI to help businesses streamline their customer support processes. It empowers users to focus on what truly matters—providing exceptional customer service and growing their brand. Say goodbye to clunky software and hello to seamless, efficient support with Trakdesk.
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Deep Dive with Clara AI
Pricing
SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Unique Features
Multi-language Support
Available in multiple languages to support global customersMulti-brand Help desk
Allows to manage multiple support portals on a single platform by offering product differentiation and branding featuresAI Assistant
AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.Standard Features
Incident Management
Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in futureSocial Media Integration
Enables integrating the software with social media for better reach and coverageMulti-Channel Communication
Helps in receiving queries and offering help through multiple channelsMacros (Templated Responses)
It helps to store, create, and send pre-written responses to maintain the flow of the conversation.Customizable Branding
This feature enables the customization of brand marketing to meet specific requirements and preferences.Ticket Management
Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolvedSurveys & Feedback
Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedbackKnown Issue Management
Helps to tackle and to manage familiar issues or routine challengesKnowledge Base
Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.Contract (SLA Management)
Helps to manage, automating and organizing important aspects concerning a service-level agreementAutomated Routing
It helps in automatically directing queries and data to the appropriate agent.Alerts (Escalation)
Helps to route critical tickets to the boss or in-house experts and alerting against them when such comeSelf Service Portal
Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functionsLive Chat
Allows you to instantly communicate with your customers and/or exchange chat messages onlineConcurrent Calling
Allows to place more calls simultaneously without reducing call quality.Document Storage
Helps in storing the documents electronically and in a systematic wayCommunity Forums
Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the companyFree Trial
Available
No Credit Card Required, Get Started for Free
Starter $9.99 $11.99 per user / month
Features
Professional $16.99 $19.99 per user / month
Features
Business $24.99 $29.99 per month
Features
Enterprise $44.99 $49.99 per month
Features
Screenshots of Vendor Pricing Page
Disclaimer: The pricing details were last updated on 07/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about Trakdesk Pricing
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Introducing Trakd...
What is Trakdesk used for?
Trakdesk is Help Desk Software. Trakdesk offers the following functionalities:
Learn more about Trakdesk features.
What are the top alternatives for Trakdesk?
Here`s a list of the best alternatives for Trakdesk:
Does Trakdesk provide API?
No, Trakdesk does not provide API.
Vendor Details
Founded : 2016Social Media Handles
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