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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Gorelo, as a software, aids in the simplification of IT processes and encourages the team to work more effectively. The software offers contemporary ticketing with customised ticket displays, motion detection, mentions, and other features ensures that IT processes run smoothly. It also collaborates with coworkers and monitors the staff operations through status updates. This allows for simple functioning with minimal effort. This programme contains everything needed for IT operations, from asset and device administration to contractual agreements and invoices. For auditing purposes, users must first create tickets. The ticket is subsequently added to the ticket list, which includes all of the pertinent information such as server difficulties, technological environment, resolution requests, duration, work progress, and so on. Users can also establish a contract and record the essential contract information in the software. They can also develop an asset and list all of their assets on a single platform. In addition, enter all necessary information into the software for ease of reference. Read more | osTicket is an open-source helpdesk management software solution that offers both IT asset management and ticket management within the same head. The software is most suited for small and medium-sized enterprise customers. It offers a built-in portal for customers to submit their tickets and track the request status. The auto-assign option helps in automatically routing incoming tickets to the most appropriate departments and members according to their descriptions. On successful submission of tickets, an automated email response is sent out to the customers to keep them posted about the latest update on the queries/issues. osTicket also offers an interactive dashboard and different reporting modules that allow teams to prepare customized reports. The data-rich reports are crucial for the IT department and can be used to gain complete insight into the helpdesk operations like ticket handling procedures, and staffing levels. Additional features such as powerful ticket filter, help topics library ticket locking mechanism to avoid dual response, etc. make os Ticket a complete helpdesk package for enterprises. Read more |
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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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# 9 Most Popular # 5 Fastest Growing |
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Ticket Management, Customization Options, Email Integration, Ease of Use Outdated UI Design, Limited Third-Party Integrations, Complex Configuration, Lack of Reporting Functionality |
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osTicket is a popular open-source help desk system praised for its ease of use and customization options, making it ideal for small businesses and internal teams. Users find its integration with email systems seamless, allowing for quick ticket creation and efficient management. While users appreciate its free self-hosted option, some point to outdated design and limited reporting functionality as drawbacks. Despite these shortcomings, osTicket remains a valuable tool for streamlining support processes and organizing customer inquiries. |
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Gorelo $129.00 $129.00 per user / month |
Open Source Free Cloud Hosted $12.00 $12.00 per month Virtual Appliance Custom |
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| Company Details | Located in: Seattle, WA - 98133 | Located in: Alexandria, Louisiana Founded in: 2015 |
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+1 425-679-9243 |
+1 318-290-3674 |
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