UVdesk

About UVdesk

UVdesk provides an open-source helpdesk solution to help enterprises achieve efficiency in rendering services to the customers. The software comes with a range of helpdesk features and modules that allows brands to set up a robust customer support platform. Its ticket managing system automatically allots ticked IDs to the customer queries, sorts the tickets as open, pending and closed and sends notifications for all the updates of one’s account right on the portal. UVdesk also connects with all major e-Commerce platforms that allow the support department of an enterprise to fetch all order related details, authenticate the same, and understand queries easily. Moreover, the Seller Central Messaging system converts all customers’ messages from Amazon into tickets so that the support team can provide resolutions directly from the UVdesk platform. There is also a support knowledgebase library creator Bianka. It is a floating button that offers swift support to the customers with the help of a ton of FAQs and general help articles. All these features of UVdesk help a brand to build a robust and automated customer support helpdesk.

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Pricing

Free Trial Available
Starts at $16.0. Offers Free-forever plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

77%
Reviews

81%
Momentum

68%
Popularity

75%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)
Individuals

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

UVdesk Awards

# 8 Fastest Growing Software Help Desk Software
Q2 2023

# 18 Highly Rated Help Desk Software
Q1 2022

# 20 Highly Rated Help Desk Software
Q1 2021

# 7 Fastest Growing Help Desk Software
Q1 2021

UVdesk Features

Show Feature Explanation

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Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

77%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Document Storage

Helps in storing the documents electronically and in a systematic way

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

UVdesk Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Open-source / Subscription )

MONTHLY YEARLY

Open Source Free

Free Forever, Manage UVdesk Open Source at Server.

Features

Security
Company Setting
Workflow
Customize Theme

Pro $16.00 $22.00 per month

$192 Per Year

For Medium Scale Industry with Fully Customizable Features & Support

Minimum 2 Agents

Based Upon the Number of Agents, the Pricing Plans Varies

Features

Includes Features of Basic Plan, Plus
eCommerce Multi-Channel Integration
Examine Agent’s Performance
Form Builder App
File Viewer App
Import Data

Note: *$8 Charged Per Agent Per Month when Billed Annually and $11 Month to Month

Enterprise $30.00 $36.00 per month

$720 Per Year

For Large Scale Industry with Fully Customizable Features

Minimum 2 Agents

Based Upon the Number of Agents, the Pricing Plan Varies

Features

Includes Features of Pro Plan, Plus
Full Portal Customization, UVdesk
Feature Request
Unlimited MailBox(s)
Knowledgebase(Unlimited)
eCommerce Multi Channel

Note: *$15 Charged Per Agent Per Month when Billed Annually or $18 Month-to-Month

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 20/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about UVdesk Pricing

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UVdesk Reviews

User Rating

4.8/5 (Based on 108 Ratings)

Rating Distribution

Excellent
87%
Very Good
10.2%
Average
0%
Poor
0.9%
Terrible
1.9%

User Sentiments

Excellent Customer Support, User-Friendly Interface, Open-Source Flexibility, Extensive Customization

Inadequate Documentation, Occasional Software Bugs, Limited Scalability, Slow Customer Service Response Times

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Review Summary

Customer feedback on UVdesk, a helpdesk solution, highlights both its strengths and weaknesses. Reviewers appreciate its user-friendly interface, customizable features, and efficient ticket management capabilities. However, concerns are raised regarding occasional bugs and stability issues, along with limited integrations and reporting features. Users also express mixed opinions on the quality of customer support, with some commending its responsiveness and others finding it inadequate. Overall, UVdesk seems to deliver a solid helpdesk solution with room for improvement in stability, integrations, and customer support efficiency.

Pros

Simple and intuitive user interface for easy navigation and quick issue resolution.
Rich features and functionalities, including ticketing system, knowledge base, and live chat, cater to diverse customer support needs.
Customizable branding options to align the helpdesk with the company's identity and create a seamless customer experience.
Seamless integration with popular tools and platforms, like Zendesk, Slack, and Salesforce, for efficient data sharing and streamlined workflows.

Cons

Limited customization options for advanced users, which may restrict the ability to tailor the helpdesk to specific business requirements.
Occasional reports of glitches and technical issues that can disrupt customer support operations and impact user experience.
Fewer integrations compared to leading competitors, limiting the ability to connect with other essential business tools and applications.
Limited reporting and analytics capabilities, making it challenging to gather comprehensive insights into customer interactions and support performance.

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