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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Kreato is a CRM solution that uses AI to help marketers and salespeople better engage with their customers and close sales. Kreato CRM includes sales sequencing functionality to help guide salespeople as to whom they should engage with in their pipeline, when, and in what way. The solution also allows you to make calls, which are then automatically logged and transcribed into text. Kreato enables you to email and send text messages to customers, as well as auto sync emails you have received with specific CRM contacts. In terms of email capabilities, Kreato can auto trigger email responses according to actions that customers take, or their stage in the pipeline. You can also create drip email campaigns to send personalized emails at a schedule of your choosing. The solution also enables you to use system insight to understand when they are most likely to read the emails you are sending. Read more | Kustomer is an efficient CRM solution that helps enterprises deliver robust support services to their clients. Powered by AI and process automation, the software goes beyond ordinary ticketing systems, standardising repetitive tasks such as contextualising conversations or sending a basic response. Thus enabling the support team to focus their energy on other relevant tasks. The intelligent system identifies subject matter within every inbound conversation and gets individual customers routed to the right resource. It also allows supervisors to track and intervene during live conversations, if needed. With the flexible software, enterprises can allow their customers to reach out from anywhere, at any time, using the channel of their convenience. Further, with Kustomer organizations get access to AI powered productivity tools, which ensures greater levels of collaboration, segmentation and content management. The software provides comprehensive data security through AWS in certified data centres. It applies security checks, third-party monitoring, to endure data security right at the code level as well as through the entire software development process. Read more |
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| SW Score & Breakdown |
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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# 12 Most Popular # 17 Fastest Growing |
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User-friendly Interface, Efficient Customer Interaction Tracking, Extensive Integrations, Comprehensive Customer History View Occasional Software Glitches/Crashes, Limited Mobile Functionality, Complex Workflow Configuration, Inconsistent Search Functionality |
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Kustomer garners praise for its user-friendly interface, customizable features, and robust reporting capabilities. Reviewers appreciate the platform's ability to manage customer interactions across multiple channels, such as email, chat, and social media, in a single, unified view. Additionally, Kustomer's automation tools are lauded for streamlining workflows and improving agent productivity. However, some users express concerns regarding occasional technical glitches and the need for improved integration with certain third-party applications. Overall, Kustomer is well-received for its comprehensive customer service features and its ability to enhance customer engagement. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Sales Enterprise Others Sales Enterprise AI Others |
Enterprise $89.00 $89.00 per month Ultimate $139.00 $139.00 per month |
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| Company Details | Located in: Walnut, California Founded in: 2015 | Located in: New York, NY - 07078 Founded in: 2015 |
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+1 628-600-2908 |
+1 212-497-1188 |
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