MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
Deep Dive with Clara AIKustomer is an efficient CRM solution that helps enterprises deliver robust support services to their clients. Powered by AI and process automation, the software goes beyond ordinary ticketing systems, standardising repetitive tasks such as contextualising conversations or sending a basic response. Thus enabling the support team to focus their energy on other relevant tasks. The intelligent system identifies subject matter within every inbound conversation and gets individual customers routed to the right resource. It also allows supervisors to track and intervene during live conversations, if needed. With the flexible software, enterprises can allow their customers to reach out from anywhere, at any time, using the channel of their convenience. Further, with Kustomer organizations get access to AI powered productivity tools, which ensures greater levels of collaboration, segmentation and content management. The software provides comprehensive data security through AWS in certified data centres. It applies security checks, third-party monitoring, to endure data security right at the code level as well as through the entire software development process.
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Pricing
SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Unique Features
AI Assistant
AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.Multi-language Support
Available in multiple languages to support global customersMulti-brand Help desk
Allows to manage multiple support portals on a single platform by offering product differentiation and branding featuresStandard Features
Concurrent Calling
Allows to place more calls simultaneously without reducing call quality.Incident Management
Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in futureSocial Media Integration
Enables integrating the software with social media for better reach and coverageMulti-Channel Communication
Helps in receiving queries and offering help through multiple channelsMacros (Templated Responses)
It helps to store, create, and send pre-written responses to maintain the flow of the conversation.Document Storage
Helps in storing the documents electronically and in a systematic wayCustomizable Branding
This feature enables the customization of brand marketing to meet specific requirements and preferences.Ticket Management
Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolvedSurveys & Feedback
Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedbackKnown Issue Management
Helps to tackle and to manage familiar issues or routine challengesKnowledge Base
Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.Contract (SLA Management)
Helps to manage, automating and organizing important aspects concerning a service-level agreementCommunity Forums
Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the companyAutomated Routing
It helps in automatically directing queries and data to the appropriate agent.Alerts (Escalation)
Helps to route critical tickets to the boss or in-house experts and alerting against them when such comeSelf Service Portal
Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functionsLive Chat
Allows you to instantly communicate with your customers and/or exchange chat messages onlineAI Assistant
AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.List Management
Enables management of multiple lists and communications with themCustomer Support
Ensures after-sales interactions with your customers and solve queries related to your products and servicesMarketing Automation
Develop customer relationships, automate marketing programs and measure your marketing ROIProject Management
Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.Product Catalog
Lets your sales representatives, as well as customers, view details and prices of each product.Call Logging
Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.Contact Management
Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.Advanced Automation
Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.Real-time Data Sync
Allows to synchronize with other systems for up-to-date information across platformsOmnichannel Customer Engagement
Unified management of customer interactions across multiple channels, including web, mobile, and social media.Predictive Analytics
Advanced analytics for predicting customer behavior and sales opportunitiesDedicated Phone Line Integration
Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call trackingIoT Integration
Leveraging Internet of Things devices for enhanced data collection and analysisCustomer Segmentation
Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leadsOpportunity Management
Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.Sales Force Automation
Streamlined management of the sales cycle from lead to closeCustomization
Helps to customize the system for use in industry-specific use casesTerritory Management
Helps to assign, manage sales territories and conveniently track their progressReporting (Analytics)
Provides insightful reports and important business metrics to track and measure the outcomes and progress.Order Management
Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic wayCollaboration Tools
Interactive tools meant to make the application highly collaborative and encourage teamworkLead Management
A systemized and organized way of managing all your leads and their conversation.Quotes (Proposals)
Create effective sales proposals by generating multiple quotes per opportunityReferral Tracking
Track and manage your referred customers.Lead Scoring
Lets you manage your prospective leads by scoring them on the basis of their response.Document Management
Ability to store and manage various information and documents in electronic format.Free Trial
Not available
Enterprise $89.00 $89.00 per month
$89 Per Seat Per Month
$0.35 Per Conversation
For Growing Teams
Essential CX Tools for Growing Teams - Powerful, Affordable, and Built to Scale
Features
Add-ons
Ultimate $139.00 $139.00 per month
$139 Per Seat Per Month
$0.50 Per Conversation
For Larger Teams
Unleash CX Transformation for Larger Teams - Drive Big Results with Ease
Features
Add-ons
Screenshots of Vendor Pricing Page
Learn more about Kustomer Pricing
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Kustomer Product ...
Deliverables
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What is Kustomer used for?
Kustomer is Help Desk Software. Kustomer offers the following functionalities:
Learn more about Kustomer features.
What are the top alternatives for Kustomer?
Here`s a list of the best alternatives for Kustomer:
Does Kustomer provide API?
Yes, Kustomer provides API.
Vendor Details
New York, NY - 07078 Founded : 2015Social Media Handles
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