TalkDesk

About TalkDesk

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls.

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Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

99%
Momentum

71%
Popularity

96%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Online

TalkDesk Awards

# 1 Most Worthy Call Center Software
Q1 2020

# 1 Fastest Growing Call Center Software
Q1 2020

# 2 Most Popular Call Center Software
Q1 2020

# 4 Most Searched Call Center Software
Q1 2020

TalkDesk Features

Show Feature Explanation

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

TalkDesk Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

CX Cloud Professional Custom

Fully-featured, cloud-based solution for small and medium-sized contact centers.

Features

ACD
IVR (Studio)
Real-time dashboards (Live)
Business Intelligence (Explore)
Industry's deepest Salesforce integration
60+ out-of-the-box integrations
80+ AppConnect partners
Mood Sentiment
Guardian Standard
Connections Standard

Add-ons

AI Trainer
Omnichannel
Workforce Management
Quality Management
QM Assist
Speech Analytics
Virtual Agent
Guide
PCI Payment
Local Presence
Salesforce Smart SMS
Proxy
Screen Recording

CX Cloud Professional Plus Custom

For larger contact centers or those needing mobile agents and APIs to integrate with your Business Intelligence tool.

Features

Includes features of CX Cloud Professional plan, plus
Mobile Agent (Android & iOS)
Real-time & historical reporting APIs
CSAT SMS Surveys
Studio Functions
Includes features of Add-ons

CX Cloud Enterprise Custom

For larger contact centers or those needing customization and service backed by a 100% uptime SLA guarantee

Features

Includes features of CX Cloud Professional Plus plan, plus
100% uptime SLA
Custom report & dashboard creation
All APIs
Includes features of Add-ons

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 19/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about TalkDesk Pricing

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TalkDesk Reviews

User Rating

4.4/5 (Based on 6,130 Ratings)

Rating Distribution

Excellent
55.3%
Very Good
36.1%
Average
6.8%
Poor
1.2%
Terrible
0.6%

User Sentiments

Ease of Use, Extensive Reporting, Reliable Salesforce Integration, Clear Call Quality

Mobile App Issues, Occasional Service Outages, Occasional Call Drops, Inconsistent Call Routing

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Review Summary

As a popular cloud-based contact center solution, Talkdesk has received both positive and negative feedback from users. Reviewers praise its user-friendly interface, feature-rich functionality, and strong reporting capabilities. However, some users have expressed concerns about its pricing structure, occasional technical glitches, and limited customization options. Additionally, while Talkdesk integrates well with numerous third-party applications, some reviewers have reported challenges with specific integrations. Overall, Talkdesk appears to be a solid choice for businesses seeking a feature-rich and user-friendly contact center solution, but it may not be suitable for those with strict budget constraints or highly customized needs.

Pros

Comprehensive cloudbased contact center solution with omnichannel capabilities.
Featurerich platform with a wide range of tools for customer engagement and management.
Intuitive user interface and easy setup, making it accessible for businesses of all sizes.

Cons

Pricing may be higher than some competitors, especially for larger organizations.
Some users have reported occasional technical issues and glitches in the platform.

AI-Generated from the text of User Reviews

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