Call Center Studio

About Call Center Studio

Call Center Studio is a cloud-based contact center software developed specifically to assist tele-calling agencies improve their customer service. It allows you to set up a cloud contact centre with only a computer connected to the internet and a headset as a need. CallCenterStudio is a cutting-edge cloud-based call centre SaaS platform with enterprise-level functionality at an affordable pricing. With Call Center Studio, you can see real-time KPIs and quality indicators at a glance, and provide assistance in all Google-supported languages to clients all across the world. On a single dashboard, you can reach out to your consumers through several media. The platform offers a pay-as-you-go strategy that enables you to scale up and down your call centre to match business needs. Users get smart features that enable their company to provide world-class customer care on a daily basis. You'll always have your finger on the pulse of how your firm is functioning with the platform’s sophisticated monitoring and reporting capabilities. Additionally, the platform offers support for Salesforce, Google Speech API, Zendesk, Zoho, and many other services.

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Pricing

Free Trial Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

81%
Momentum

70%
Popularity

76%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Online

Call Center Studio Features

Show Feature Explanation

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Call Center Studio Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Basic Custom

Features

CTI, ACD, IVR
WebRTC
Call Recording
Call Queues
Supervisor Dashboard
Reporting
Email Support
Text to Speech
Automatic Speech Recognition
Co-location Redundancy

Pro Custom

Features

CTI, ACD, IVR
WebRTC
Call Recording
Call Queues
Supervisor Dashboard
Reporting
Email Support
Text to Speech
Automatic Speech Recognition
Co-location Redundancy
Data Studio Advanced Reporting Tool
Live Chat Support
CRP/ERP Integrations API
QA Module
Live Chat Module
SMS Integration
Predictive Dialer
Mobile Client App

Enterprise Custom

Features

CTI, ACD, IVR
WebRTC
Call Recording
Call Queues
Supervisor Dashboard
Reporting
Email Support
Text to Speech
Automatic Speech Recognition
Co-location Redundancy
Data Studio Advanced Reporting Tool
Live Chat Support
CRP/ERP Integrations API
QA Module
Live Chat Module
SMS Integration
Predictive Dialer
Mobile Client App
Phone Support
Social Media Module
Chatbot Integration
Dedicated Support Personnel

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Disclaimer: The pricing details were last updated on 23/02/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Call Center Studio Pricing

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Call Center Studio Reviews

User Rating

4.8/5 (Based on 130 Ratings)

Rating Distribution

Excellent
79.2%
Very Good
16.9%
Average
3.8%
Poor
0%
Terrible
0%

User Sentiments

Affordable Pricing, Excellent Customer Support, Ease of Use, Reliable Performance

Occasional Software Glitches, UI Design Needs Improvement, Limited Reporting Features, Call Quality Issues

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Review Summary

Call Center Studio is praised for its affordability, ease of use, and robust features. Users find it beneficial for managing customer service, sales, and support processes, often highlighting its integration capabilities and quick response times. While users appreciate the intuitive interface and accessibility, some point out that improvements in design and reporting functionality could enhance the user experience. Despite these minor drawbacks, users consistently emphasize the value proposition of Call Center Studio, recommending it as a cost-effective and reliable solution for call center operations.

Pros

Call Center Studio offers practical features for sales and support team integration.
The software is affordable and consistently improving with new features and enhancements.
Call Center Studio provides seamless onboarding and exceptional customer support.

Cons

The user interface could be improved for better user experience.
Some users have reported issues with the reporting and dashboard features.
There have been occasional technical issues, but the support team provides quick resolutions.

AI-Generated from the text of User Reviews

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