UVdesk vs osTicket in December 2025

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

UVdesk

Help Desk Software

4.8 108 user ratings

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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

osTicket

Help Desk Software

4.9 14 user ratings

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Overview

Description	UVdesk provides an open-source helpdesk solution to help enterprises achieve efficiency in rendering services to the customers. The software comes with a range of helpdesk features and modules that allows brands to set up a robust customer support platform. Its ticket managing system automatically allots ticked IDs to the customer queries, sorts the tickets as open, pending and closed and sends notifications for all the updates of one’s account right on the portal. UVdesk also connects with all major e-Commerce platforms that allow the support department of an enterprise to fetch all order related details, authenticate the same, and understand queries easily. Moreover, the Seller Central Messaging system converts all customers’ messages from Amazon into tickets so that the support team can provide resolutions directly from the UVdesk platform. There is also a support knowledgebase library creator Bianka. It is a floating button that offers swift support to the customers with the help of a ton of FAQs and general help articles. All these features of UVdesk help a brand to build a robust and automated customer support helpdesk. Read more	osTicket is an open-source helpdesk management software solution that offers both IT asset management and ticket management within the same head. The software is most suited for small and medium-sized enterprise customers. It offers a built-in portal for customers to submit their tickets and track the request status. The auto-assign option helps in automatically routing incoming tickets to the most appropriate departments and members according to their descriptions. On successful submission of tickets, an automated email response is sent out to the customers to keep them posted about the latest update on the queries/issues. osTicket also offers an interactive dashboard and different reporting modules that allow teams to prepare customized reports. The data-rich reports are crucial for the IT department and can be used to gain complete insight into the helpdesk operations like ticket handling procedures, and staffing levels. Additional features such as powerful ticket filter, help topics library ticket locking mechanism to avoid dual response, etc. make os Ticket a complete helpdesk package for enterprises. Read more
Pricing Options	Free Trial Available Starts at $16.0. Offers Free-forever plan.	Free Trial Not Available Starts at $12.0. Offers Free-forever and Custom plan.
SW Score & Breakdown	83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 77% Reviews 81% Momentum 68% Popularity 75%	94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 80% Momentum 71% Popularity 78%
SaaSworthy Awards	# 8 Fastest Growing # 18 Highly Rated	# 9 Most Popular # 5 Fastest Growing

Features

Total Features	8 Features	17 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 4 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 13 More - Show Less
Unique Features	Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features Multi-language Support Available in multiple languages to support global customers	Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features Multi-language Support Available in multiple languages to support global customers

Technical Details

Organization Types Supported	Individuals Large Enterprises Medium Business Small Business	Individuals Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.8/5 108 user ratings	4.9/5 14 user ratings
Rating Distribution	Excellent 87% Very Good 10.2% Average 0% Poor 0.9% Terrible 1.9%	Excellent 85.7% Very Good 14.3% Average 0% Poor 0% Terrible 0%
User Sentiments	Excellent Customer Support, User-Friendly Interface, Open-Source Flexibility, Extensive Customization Inadequate Documentation, Occasional Software Bugs, Limited Scalability, Slow Customer Service Response Times	Ticket Management, Customization Options, Email Integration, Ease of Use Outdated UI Design, Limited Third-Party Integrations, Complex Configuration, Lack of Reporting Functionality
Review Summary	Customer feedback on UVdesk, a helpdesk solution, highlights both its strengths and weaknesses. Reviewers appreciate its user-friendly interface, customizable features, and efficient ticket management capabilities. However, concerns are raised regarding occasional bugs and stability issues, along with limited integrations and reporting features. Users also express mixed opinions on the quality of customer support, with some commending its responsiveness and others finding it inadequate. Overall, UVdesk seems to deliver a solid helpdesk solution with room for improvement in stability, integrations, and customer support efficiency.	osTicket is a popular open-source help desk system praised for its ease of use and customization options, making it ideal for small businesses and internal teams. Users find its integration with email systems seamless, allowing for quick ticket creation and efficient management. While users appreciate its free self-hosted option, some point to outdated design and limited reporting functionality as drawbacks. Despite these shortcomings, osTicket remains a valuable tool for streamlining support processes and organizing customer inquiries.
Pros & Cons	User-friendly interface and customizable features Efficient ticket management capabilities Integrates with major e-commerce platforms Offers a knowledgebase library for customer support Provides a floating support button for quick assistance Occasional bugs and stability issues Limited integrations and reporting features Mixed opinions on the quality of customer support	Open-source and cost-effective Built-in customer portal for ticket submission and tracking Auto-assignment of tickets to appropriate departments Interactive dashboard and customizable reporting modules Powerful ticket filtering and locking mechanisms May not be suitable for large enterprises Limited advanced features compared to paid helpdesk solutions Can be challenging to set up and configure
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Pricing

Pricing Options	Free Trial Available Starts at $16.0. Offers Free-forever plan.	Free Trial Not Available Starts at $12.0. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	Open Source Free Pro $16.00 $22.00 per month Enterprise $30.00 $36.00 per month	Open Source Free Cloud Hosted $12.00 $12.00 per month Virtual Appliance Custom
	View Detailed Pricing	View Detailed Pricing

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Alternatives

	HelpDesk 4.4 50 ratings UVdesk Vs HelpDesk HESK 4.5 12 ratings osTicket 4.9 14 ratings UVdesk Vs osTicket ReadyDesk 2.7 3 ratings UVdesk Vs ReadyDesk Sitehelpdesk 4 1 ratings UVdesk Vs Sitehelpdesk	HelpDesk 4.4 50 ratings osTicket Vs HelpDesk UVdesk 4.8 108 ratings osTicket Vs UVdesk HESK 4.5 12 ratings Jira Service Desk 4.2 1,399 ratings ReadyDesk 2.7 3 ratings osTicket Vs ReadyDesk
	View All UVdesk Alternatives	View All osTicket Alternatives

Screenshots & Videos

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Vendor information

Company Details

Located in: Noida, India Founded in: 2015

Located in: Alexandria, Louisiana Founded in: 2015

Contact Details

+91-9870284067

https://www.uvdesk.com/en/

+1 318-290-3674

https://osticket.com/

Social Media Handles

Twitter 244

Facebook 363

Instagram

Youtube 772

Twitter 4K

Facebook

Instagram 277

Youtube 3K

FAQs

What are the key differences between UVdesk and osTicket?

UVdesk is an open-source helpdesk solution that focuses on efficiency and automation, while osTicket is a helpdesk management software that offers both IT asset management and ticket management.

What are the alternative products to UVdesk?

The top alternatives to UVdesk are HelpDesk, osTicket, Freshdesk, ReadyDesk, and BoldDesk.

Which SaaS products can UVdesk integrate with?

UVdesk integrates with WordPress, Joomla, Freshdesk, CS-Cart, Dropbox Business, Slack, BigCommerce, Help Scout, PrestaShop, osTicket, WooCommerce, and Shopify.

Which product is better for large-scale helpdesk operations?

Both UVdesk and osTicket are suitable for large-scale helpdesk operations, offering features such as automated ticket routing, reporting, and customization.

How do the reporting features of UVdesk and osTicket compare?

UVdesk offers a range of reporting modules that allow teams to prepare customized reports, while osTicket provides data-rich reports that provide insights into helpdesk operations.