Chaport

About Chaport

Chaport is a ‘modern-day messenger’ that makes it easy for users to connect with their customers through a simple chat interface. The user has to install a chat button on the website, answer the queries of their customers, and increase sales. While the tool allows communicating in real-time, website visitors can get in touch even offline since their replies will be sent to customers via email notifications. The features that make Chaport stand out is the ability to transfer a chat to a colleague, join a group chat, or view the conversation of other colleagues in real-time. Chaport can improve sales further through automatic chat invitations based on specific rules. Being available across multiple devices, Chaport allows users to talk to their customers at any time and from any location. In addition, to live chat tools, Chaport also offers chatbot and knowledge base functionalities to help companies automate their customer service and reduce the load on their teams.

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Pricing

Free Trial Available
Starts at $15.00. Offers Free-forever and Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

75%
Momentum

70%
Popularity

78%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

Medium Business
Small Business

API Support

Available

Modes of Support

Business Hours, Online

Chaport Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Chaport Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

MONTHLY YEARLY

Free Free

Talk to your customers in real time.

Features

1 operator
Unlimited chats & websites
30-day chat history
Basic widget customization
Web, desktop & mobile apps

Premium $15.00 $19.00 per user / month

Make even more sales. Increase operator efficiency.

Features

Includes features of Free plan, plus
1 year chat history
Auto-invitations
Facebook, Viber, Telegram, etc.
Advanced widget customization
Saved replies
Pre-chat form
Autoresponder
Detailed reports
REST & JavaScript API

Business $23.00 $29.00 per user / month

Automate sales & support. Get more control.

Features

Includes features of Premium plan, plus
Unlimited chat history
Custom bots (1000 bot chats / month per operator)
Knowledge base + FAQ bot
Chat ratings
Shared saved replies
Custom fields
Advanced reports
On-demand reports
Zapier integration

Enterprise Custom

Get priority support and employee training.

Features

Includes features of Business plan, plus
Dedicated acc. manager
Product training
Software engineer support
Security assistance

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Disclaimer: The pricing details were last updated on 07/02/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Chaport Pricing