WebGreeter

About WebGreeter

Deep Dive with Clara AI

WebGreeter is software that helps enterprises to indulge in live chatting with minimum glitches and a smooth visitor experience. It offers live chatting services to over ten industries in 8 different time zones irrespective of their sizes. The solutions provided by the software are customisable and easy to use. Through WebGreeter, organisations are increasing their conversation rates online. It enriches the experience of clients by delivering an enhanced client experience. The software is operated by highly skilled professionals so getting solutions to problems is a matter of minutes. Further, it is a BI-driven software that helps its clients to better understand the customers’ needs. By opting for this software one can get a fully responsive CRM integration. Besides, one can get cross-platform support 24*7 through this platform. The software also includes social media integration services that help understand clients in an improved way. It also tracks the behaviour of the visitors to understand their requisitions. It assures immediate service provision to the visitors of its clients.

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Pricing

Free Trial Available
Starts at $20.00. Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

71%
Momentum

60%
Popularity

77%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

24/7 (Live rep), Business Hours, Online

WebGreeter Features

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Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Persistent Chat

Creating a subject-based group conversation that persists over time

Call Me Option

Allows your visitors to speak to your agents directly over the phone

WebGreeter Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Classic $20.00 $20.00 per user / month

$20 per Seat per Month

Features

Unlimited Canned Messages
Visitor Insights
Basic Reporting
256-bit Security
Video Tutorials

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Deluxe $30.00 $30.00 per user / month

$30 per Seat per Month

Features

Includes features of Classic plan, plus
Chat Ratings
Advanced Reporting
Chat Window Generator
CSS Customization
Basic Management
24/7 Chat Support

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Power $50.00 $50.00 per user / month

$50 per Seat per Month

Features

Includes features of Deluxe plan, plus
Ticketing System
Custom Chat Window
SuperWise
Social Media Integrations
Live Reporting
IP Filtering
24/7 Call Center Support
Advanced Management

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Premium Custom

The software offers a 24/7 world-class live chat service

Features

Multilingual Chat Agents
Intelligent Chat Routing
Multiple Website Support
Involve
24/7 Quality Control
CRM Integration
KPI Reporting
Full Management Access
Dedicated Account Manager
Training Manuals

Contact the vendor to get the latest pricing detail.

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Disclaimer: The pricing details were last updated on 11/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about WebGreeter Pricing