ClearFeed

About ClearFeed

In today's fast-paced business world, customer service is more important than ever. That's why ClearFeed is here to revolutionize the way they manage customer requests. With this innovative platform, they can easily streamline all incoming requests into one simple queue, making it easy to prioritize and address each one promptly. This powerful AI technology flags requests that require immediate attention, ensuring that no customer concern goes unnoticed. And with the ability to update request statuses and assign ownership, their team can work together seamlessly to provide top-notch service to every customer. ClearFeed is designed to empower their customer service team to handle incoming requests efficiently and effectively. By centralizing all customer communication in one platform, they can ensure that no request slips through the cracks. Don't settle for mediocre customer service elevate their team's capabilities with ClearFeed. Join the growing number of businesses who trust ClearFeed to help them provide exceptional service to their customers. With ClearFeed, managing customer requests has never been easier. So why wait? Upgrade their customer service game today with ClearFeed.

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Pricing

Free Trial Available
Starts at $15.0. Offers Free-forever and Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%
Reviews

71%
Momentum

70%
Popularity

75%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

ClearFeed Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

ClearFeed Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Free (External Helpdesk) Free

Features

No. of Slack Channels: 10
Triage Channels
AI-Based SLA Alerts
Announcements
OOO Responses
Connectors with Ticketing and Engineering Tools
Business Hours & Holidays
Private Comments

Based on Number of Slack Channels, the pricing plan varies.

Professional (External Helpdesk) $80.00 $80.00 per month

Features

No. of Slack Channels: 20
Includes features of Free plan, plus:
Workload Reports
CSAT Surveys
Unlimited Custom Fields
Single Intake Form
Multiple Slack / MS Teams Workspaces
Email-Based Ticketing
Support via Slack Channel

Based on Number of Slack Channels, the pricing plan varies.

* After 200 Slack Channels, pricing is $10 for every additional 10 slack channels

Enterprise (External Helpdesk) Custom

Features

For more than 200 Slack Channels
Includes features of Professional plan, plus:
Multiple Intake Forms
SLA Reports
APIs and Webhooks
GPT Powered Answers
SSO with SAML provider
Custom DPA & Security Review

Free (Internal HelpDesk) Free

Features

1 Agent
30 Tickets / Month
Unlimited Requesters, Collaborators
AI-based SLA alerts
Web Dashboard
Triage Channels
OOO Responses
Business Hours & Holidays

Starter (Internal HelpDesk) $15.00 $15.00 per user / month

Features

Includes features of Free plan, plus
Unlimited Custom Fields
1 Intake Form
Unlimited Tickets*
Basic Workload Reports
Multiple Slack / MS Teams Workspaces
Integrations with Ticketing and Engineering Tools
Email-Based Ticketing
Private Ticket Creation in Slack

* Cap of 200 Tickets per Month per Agent. After this for every 200 Tickets we will add an agent to billing

Professional (Internal HelpDesk) $30.00 $30.00 per user / month

Features

Includes features of Starter plan, plus
Multiple Intake Forms
SLA Management
Advanced SLA Reports
CSAT Surveys
APIs and Webhooks

Enterprise (Internal HelpDesk) Custom

Features

Includes features of Professional plan, plus
SSO with SAML provider
Custom DPA & Security Review
Custom MSA
GPT Powered Answers

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Disclaimer: The pricing details were last updated on 08/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ClearFeed Pricing